Reviews, Sales, and Service Ratings for
Trawick International

Had to cancel trip because of husband's illness. Sent all information on forms June 30. I finally called to verify their receipt on July 6 and was told material was with final examiner. I called August 7 and they said had not received all information. Husband resent information and I had travel company send even more information. August 17 I called and was told one paper from company was unreadable. I told the person how to read it and she agreed all information was there.
Told material would go to final examiner again. finally received checks from Trawick dated 9-04-18.

There were too many forms and contacting doctor and travel company multiple times to verify everything that I had sent lead to frustration. I had copied all receipts and checks in original sent papers.

We will not use Trawick again. We have never had trouble with the square mouth site.

Hi Mary Lee, I looked into the circumstances involving your claim and I wanted to clarify to see if we need to review the claim process to be faster. What I found was that CBP received the claim on July 6, 2018. The claim was worked on July 27, 2018 (within 15 working days) and sent for final audit. They show you called in on July 31, 2018 and were advised that the claim was under a final review. On August 7, 2018 the auditor advised to examiner that a Physician Statement would be needed as it was not included in the original paperwork received on July 6. They needed documents which would include when the incident occurred, as well as an itinerary and invoice from the travel supplier verifying the dates of travel, the traveler’s names and the cost of the trip. It is not uncommon for claims to need documentation to establish the complete loss and who paid for what and when. It is noted that an e-mail was sent to you on August 7, 2018 requesting this information. As you stated in your review – you had to send in additional documents. These documents were received on August 20 making the claim complete at that time. It was processed on August 27 and approved for payment on September 1 and a check was cut and mailed to you on September 4. I hope this helps you and others understand the claim processing a little better.

I was disappointed to see that Trawick International does not provide any heart related pre-existing condition coverage even for repatriation and medical evacuation as some others do.

This is the 3rd time I have purchased travel insurance with Squaremouth. I have been very please with the rates, the coverage offered and the service. I would recommend this company.

Months after filing our claim, we have received only part of the money's due. The only activity occurs when I phone in. If nothing happens to my latest voicemail, I'm contacting the Georgia State insurance commissioner's office.

Fortunately, we didn't need to use the insurance, but it provided peace of mind as we traveled through Italy. I was concerned about uneven terrain coupled with my advancing age, but our trip went very smoothly. I would use your services again.

I put one claim in in April 2018, and i still did not get money back or any information after a few emails were exchanged.

I SQUARE MOUTH.IS ONE OF THE BEST TRAV,INSURANCE,
THE POLICY IS EXCELLENT,,BUT THE PEOPLES THAT ARE WORKING FOR, NOT COMPLY WITH THE COMPANY RULES,
I FILED A CLAIM ON JULY 13 ,THEY SUPPOSE REVIEW THE CLAIM IN 15 DAYS, AS TODAY I DID NOT RECEIVE NOT EVEN A REPLY TO MY EMAILS FROM A CLAIMS EXAMINER, I WILL APPRECIATE YOUR HELP,,,,,,, MY CLAIM NUMBER IS; 30232

Found the process easy and the rate was reasonable.

Trawick was supplied among insurers list provided by Travel with Allen.

They were extremely informative and very kind on the phone. They answered all my questions and gave me much information that I didn’t even know I needed. I will certainly use you again when I leave the country.