Sales & Service Data

TOTAL SALES
4,613
Since 2007
MONTHLY SALES
31
Average Monthly Sales Since 2007
REVIEWS
134
Since 2007
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

4,613
policies sold

0.4%
negative reviews

0.4% (18) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    77
  • 4 stars
    28
  • 3 stars
    11
  • 2 stars
    3
  • 1 star  
    2
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USA-Assist Worldwide Protection All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was an ordinary internet transaction... nothing exceptional, yet nothing to detract from it either...
    So actually I had a hard time deciding how to rate it...I have no idea what you all would do if I had a real question or claim....

    During Trip
    Very easy to purchase on line--and one of the few available to US expats traveling back to the US!
    Gave me peace of mind during my trip.

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    The problem with all insurance companies is that you have to undergo something unexpected in order to qualify the service provided. In my case, everything went fine, and fortunately I did not need call them!!!

    Was this review helpful to you?

    2 out of 5 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Global Travel Medical Executive
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    no customer care. all done via the web.

    Was this review helpful to you?

    9 out of 15 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Global Travel Medical Titanium
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    No use of the policy, therefore cannot comments on this.

    Claim Process
    No claim was made, therefore cannot make any comment

    Was this review helpful to you?

    1 out of 3 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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