Sales & Service Data

TOTAL SALES
4,617
Since 2007
MONTHLY SALES
25
Average Monthly Sales Since 2007
REVIEWS
134
Since 2007
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

4,617
policies sold

0.4%
negative reviews

0.4% (18) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    77
  • 4 stars
    28
  • 3 stars
    11
  • 2 stars
    3
  • 1 star  
    2
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4.6/5
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USA-Assist Worldwide Protection All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Quick, easy and affordable

    During Trip
    Thankfully we did not need to call during our trip

    Claim Process
    No Claim Issued

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I didn't ask for any customer service before my trip.

    Claim Process
    I do not yet know if my claim has been honored. As far as I know everything went well.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    This is my first choice for insurance.

    Was this review helpful to you?

    2 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I love squaremoth travel assurance is the best as ever i ever see thanks so much for protecting me..

    During Trip
    there great and the best

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Excellent helpful service - I shall come back next year, when we go again.

    During Trip
    I have not comments here since we - fortunately - had no occasion to use the service.

    Claim Process
    Fortunatelly we had no claim

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We had a missed connection which we were covered for, but I had a question to ask in order to provide the proper documentation for the claim. I called, no operators available and left phone number as requested. I did not receive a call back, therefore didn't receive the info I needed and am unable to make a claim due to lack of information. Not impressed.

    Was this review helpful to you?

    54 out of 58 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We had very good service.
    Very happy to say, we did not have to use the ins. during or after the trip. AR Tower

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    There was no necessity o make a claim as the trip was incident free.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    you are the best as your service is prompt and effective and efficient.l love you

    During Trip
    YOUR SERVICE IS GREAT.KEEP IT UP AND FIT

    Was this review helpful to you?

    4 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I booked online so everything was efficient.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

Read more