Sales & Service Data

TOTAL SALES
2,971
Since 2007
MONTHLY SALES
12
Average Monthly Sales Since 2007
REVIEWS
110
Since 2007
Overall Rating
4.48 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

2,971
policies sold

0.5%
negative reviews

0.5% (15) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    63
  • 4 stars
    22
  • 3 stars
    10
  • 2 stars
    1
  • 1 stars
    1
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4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

USA-ASSIST Worldwide Protection Reviews


  • Overall Rating 3 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We had a missed connection which we were covered for, but I had a question to ask in order to provide the proper documentation for the claim. I called, no operators available and left phone number as requested. I did not receive a call back, therefore didn't receive the info I needed and am unable to make a claim due to lack of information. Not impressed.

    Was this review helpful to you?

    18 out of 20 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    A friend recommended Squaremouth (the name I was given) for travel ins. when I found myself looking for this product almost at the last minute. I was relieved that the transaction could be done so quickly and easily using the computer.
    The policy did not specify that prior conditions now under control (through medication or otherwise) were an exception under the "prior conditions not covered"; and retirees like myself are almost bound to have some such condition - high blood pressure, for example: or cholesterol, or a pacemaker implant!
    I find this to be unfair to us.

    Response From:
    USA-ASSIST Worldwide Protection
    USA-ASSIST Worldwide Protection:
    USA-Assist WorldwideTeam
    Response Received:

    Thank you for your review. We will take in consideration your comments but please note that the policy certificate full coverage description of your plan includes preexisting condition definition that states a look back period and terms about the coverage, as follows:

    Pre-existing Condition means any Injury, Sickness, condition or related condition known or unknown (including any condition from which death ensues) of You, or Your Traveling Companion, Your or Your Traveling Companion's Family Member or Your Business Partner which within the 6 month period (for Age 70+ 12 month period) prior to the Effective Date of Your Protection Plan: a) manifested itself, became acute or exhibited symptoms which would have caused one to seek diagnosis, care or treatment, whether such diagnostic care or treatment were sought or not; or b) required taking prescribed drugs or medicine, unless the condition for which the prescribed drug or medicine is taken remains controlled without any change in the required prescription; or c) required medical treatment or treatment was recommended by a Legally Qualified Physician

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    I did not get as good a deal, as I did 2 years ago, for my mother, Tara. Did not file a claim, so do not know how that would have been handled. But would still recommend this insurance for visitors.

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Global Travel Medical Executive
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    no customer care. all done via the web.

    Was this review helpful to you?

    3 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    Documents easy to understand. Excellent coverage at very reasonable cost.

    Was this review helpful to you?

    2 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    As we didn't claim anything, I am unsure of how the policy would cope with that but everything else was really good.
    As it happens my daughter had the same policy for different dates and has to make a claim so we shall see what happens although so far the assistance by the company has been really helpful.

    As it stands, i would recommend this policy to others.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to make claim so I cannot really comment constructively on that aspect.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Easy online process

    During Trip
    Did not use the policy at all

    Claim Process
    Did not use the claim service

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Appreciate being able to obtain cover at very short notice.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Just keep giving the best for the least and you will stay successful! for ever! Sincerely, George Mate

    Was this review helpful to you?

    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

Read More