Sales & Service Data

TOTAL SALES
3,089
Since 2007
MONTHLY SALES
35
Average Monthly Sales Since 2007
REVIEWS
114
Since 2007
Overall Rating
4.47 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

3,089
policies sold

0.5%
negative reviews

0.5% (16) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    65
  • 4 stars
    23
  • 3 stars
    10
  • 2 stars
    2
  • 1 stars
    1
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
InsureandGo USA
4.49/5

USA-ASSIST Worldwide Protection Reviews


  • Overall Rating 3 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We had a missed connection which we were covered for, but I had a question to ask in order to provide the proper documentation for the claim. I called, no operators available and left phone number as requested. I did not receive a call back, therefore didn't receive the info I needed and am unable to make a claim due to lack of information. Not impressed.

    Was this review helpful to you?

    25 out of 27 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    A friend recommended Squaremouth (the name I was given) for travel ins. when I found myself looking for this product almost at the last minute. I was relieved that the transaction could be done so quickly and easily using the computer.
    The policy did not specify that prior conditions now under control (through medication or otherwise) were an exception under the "prior conditions not covered"; and retirees like myself are almost bound to have some such condition - high blood pressure, for example: or cholesterol, or a pacemaker implant!
    I find this to be unfair to us.

    Response From:
    USA-ASSIST Worldwide Protection
    USA-ASSIST Worldwide Protection:
    USA-Assist WorldwideTeam
    Response Received:

    Thank you for your review. We will take in consideration your comments but please note that the policy certificate full coverage description of your plan includes preexisting condition definition that states a look back period and terms about the coverage, as follows:

    Pre-existing Condition means any Injury, Sickness, condition or related condition known or unknown (including any condition from which death ensues) of You, or Your Traveling Companion, Your or Your Traveling Companion's Family Member or Your Business Partner which within the 6 month period (for Age 70+ 12 month period) prior to the Effective Date of Your Protection Plan: a) manifested itself, became acute or exhibited symptoms which would have caused one to seek diagnosis, care or treatment, whether such diagnostic care or treatment were sought or not; or b) required taking prescribed drugs or medicine, unless the condition for which the prescribed drug or medicine is taken remains controlled without any change in the required prescription; or c) required medical treatment or treatment was recommended by a Legally Qualified Physician

    Was this review helpful to you?

    8 out of 8 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Global Travel Medical Standard
    Review Received:
    From: Verified Squaremouth Customer

    It was disconcerting when we phone the assistance number from the hospital in Mexico to find ourselves talking to Seven Corners as they were not mentioned on the insurance form- very confusing.
    Seven Corners said they would pay a sum directly to the hospital prior to my7 release but the confirmation re the money never came through.
    The ambulance coverage was billed direct and Seven Corners arranged the air ambulance but we understood it was from the hospital ICU in Mexico to the hospital ICU in Nanaimo, BC, Canada, But we have been billed by the BC ambulance service for the transport from Nanaimo airport to Nanaimo hospital and thus we will have to send in a claim to Seven Corners for the fee.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    I feel that Squaremouth... USA Assist... was a top quality company to deal with.
    The coverage, the documentation, their helpfulness in extending our coverage for a couple of days at no additional charge, provided us with excellent client service.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    As we didn't claim anything, I am unsure of how the policy would cope with that but everything else was really good.
    As it happens my daughter had the same policy for different dates and has to make a claim so we shall see what happens although so far the assistance by the company has been really helpful.

    As it stands, i would recommend this policy to others.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    I did not get as good a deal, as I did 2 years ago, for my mother, Tara. Did not file a claim, so do not know how that would have been handled. But would still recommend this insurance for visitors.

    Was this review helpful to you?

    6 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We had very good service.
    Very happy to say, we did not have to use the ins. during or after the trip. AR Tower

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    you are the best as your service is prompt and effective and efficient.l love you

    During Trip
    YOUR SERVICE IS GREAT.KEEP IT UP AND FIT

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    Documents easy to understand. Excellent coverage at very reasonable cost.

    Was this review helpful to you?

    4 out of 6 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Global Travel Medical Executive
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    no customer care. all done via the web.

    Was this review helpful to you?

    4 out of 7 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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