Reviews, Sales and Service Ratings for USA-ASSIST Worldwide Protection

USA-ASSIST Worldwide Protection Sales & Service Data

Total Sales
2,878
since 2007
Monthly Sales
42
average monthly sales since 2007
Reviews
107
reviews since 2007
Overall Rating
4.48 out of 5
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average on squaremouth 13,432 policies sold - 263 average monthly sales over last 3 months - 15,146 reviews - overall rating 4.31 out of 5

USA-ASSIST Worldwide Protection Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.48

average on squaremouth 4.31 out of 5

2,878 policies sold
0.5% negative reviews

0.5% (15) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    61
  • 4 star
    21
  • 3 star
    10
  • 2 star
    1
  • 1 star
    1
  • Review Received
    Insurance Provider
    USA-ASSIST Worldwide Protection
    Policy
    GlobalTrip Classic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    We had a missed connection which we were covered for, but I had a question to ask in order to provide the proper documentation for the claim. I called, no operators available and left phone number as requested. I did not receive a call back, therefore didn't receive the info I needed and am unable to make a claim due to lack of information. Not impressed.

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    14 out of 16 people found this review helpful
  • Review Received
    Insurance Provider
    USA-ASSIST Worldwide Protection
    Policy
    GlobalTrip Saver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    A friend recommended Squaremouth (the name I was given) for travel ins. when I found myself looking for this product almost at the last minute. I was relieved that the transaction could be done so quickly and easily using the computer.
    The policy did not specify that prior conditions now under control (through medication or otherwise) were an exception under the "prior conditions not covered"; and retirees like myself are almost bound to have some such condition - high blood pressure, for example: or cholesterol, or a pacemaker implant!
    I find this to be unfair to us.

    Response Received
    USA-ASSIST Worldwide Protection
    USA-ASSIST Worldwide Protection
    USA-Assist WorldwideTeam

    Thank you for your review. We will take in consideration your comments but please note that the policy certificate full coverage description of your plan includes preexisting condition definition that states a look back period and terms about the coverage, as follows:

    Pre-existing Condition means any Injury, Sickness, condition or related condition known or unknown (including any condition from which death ensues) of You, or Your Traveling Companion, Your or Your Traveling Companion's Family Member or Your Business Partner which within the 6 month period (for Age 70+ 12 month period) prior to the Effective Date of Your Protection Plan: a) manifested itself, became acute or exhibited symptoms which would have caused one to seek diagnosis, care or treatment, whether such diagnostic care or treatment were sought or not; or b) required taking prescribed drugs or medicine, unless the condition for which the prescribed drug or medicine is taken remains controlled without any change in the required prescription; or c) required medical treatment or treatment was recommended by a Legally Qualified Physician

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    USA-ASSIST Worldwide Protection
    Policy
    GlobalTrip Saver
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I did not get as good a deal, as I did 2 years ago, for my mother, Tara. Did not file a claim, so do not know how that would have been handled. But would still recommend this insurance for visitors.

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    3 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    USA-ASSIST Worldwide Protection
    Policy
    GlobalTrip High Medical
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Documents easy to understand. Excellent coverage at very reasonable cost.

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    2 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    USA-ASSIST Worldwide Protection
    Policy
    Global Travel Medical Executive
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Before Trip
    no customer care. all done via the web.

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    2 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    USA-ASSIST Worldwide Protection
    Policy
    GlobalTrip Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    As we didn't claim anything, I am unsure of how the policy would cope with that but everything else was really good.
    As it happens my daughter had the same policy for different dates and has to make a claim so we shall see what happens although so far the assistance by the company has been really helpful.

    As it stands, i would recommend this policy to others.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    USA-ASSIST Worldwide Protection
    Policy
    GlobalTrip High Medical
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I did not need to make claim so I cannot really comment constructively on that aspect.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    USA-ASSIST Worldwide Protection
    Policy
    GlobalTrip Saver
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    Easy online process

    During Trip
    Did not use the policy at all

    Claim Process
    Did not use the claim service

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    USA-ASSIST Worldwide Protection
    Policy
    GlobalTrip Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Appreciate being able to obtain cover at very short notice.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    USA-ASSIST Worldwide Protection
    Policy
    GlobalTrip Saver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Just keep giving the best for the least and you will stay successful! for ever! Sincerely, George Mate

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    0 out of 0 people found this review helpful