We had a missed connection which we were covered for, but I had a question to ask in order to provide the proper documentation for the claim. I called, no operators available and left phone number as requested. I did not receive a call back, therefore didn't receive the info I needed and am unable to make a claim due to lack of information. Not impressed.
A friend recommended Squaremouth (the name I was given) for travel ins. when I found myself looking for this product almost at the last minute. I was relieved that the transaction could be done so quickly and easily using the computer.
The policy did not specify that prior conditions now under control (through medication or otherwise) were an exception under the "prior conditions not covered"; and retirees like myself are almost bound to have some such condition - high blood pressure, for example: or cholesterol, or a pacemaker implant!
I find this to be unfair to us.
Thank you for your review. We will take in consideration your comments but please note that the policy certificate full coverage description of your plan includes preexisting condition definition that states a look back period and terms about the coverage, as follows:
Pre-existing Condition means any Injury, Sickness, condition or related condition known or unknown (including any condition from which death ensues) of You, or Your Traveling Companion, Your or Your Traveling Companion's Family Member or Your Business Partner which within the 6 month period (for Age 70+ 12 month period) prior to the Effective Date of Your Protection Plan: a) manifested itself, became acute or exhibited symptoms which would have caused one to seek diagnosis, care or treatment, whether such diagnostic care or treatment were sought or not; or b) required taking prescribed drugs or medicine, unless the condition for which the prescribed drug or medicine is taken remains controlled without any change in the required prescription; or c) required medical treatment or treatment was recommended by a Legally Qualified Physician
I did not get as good a deal, as I did 2 years ago, for my mother, Tara. Did not file a claim, so do not know how that would have been handled. But would still recommend this insurance for visitors.
no customer care. all done via the web.
Documents easy to understand. Excellent coverage at very reasonable cost.
As we didn't claim anything, I am unsure of how the policy would cope with that but everything else was really good.
As it happens my daughter had the same policy for different dates and has to make a claim so we shall see what happens although so far the assistance by the company has been really helpful.
As it stands, i would recommend this policy to others.
I did not need to make claim so I cannot really comment constructively on that aspect.
Easy online process
Did not use the policy at all
Did not use the claim service
Appreciate being able to obtain cover at very short notice.
Just keep giving the best for the least and you will stay successful! for ever! Sincerely, George Mate
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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