Reviews, Sales, and Service Ratings for
AXA Assistance USA

Main phone number didn't work and led to another team that hardly had anything tondo with Axa. It was appalling. Took me 10 minutes to even reach the right person, and three calls.

I called AXA in the early morning hours after my airline finally cancelled my flight following a delay of several hours. I was able to reach a representative, and subsequently received an email from a supervisor at AXA, accompanied by an explanation of my rights and a claim form. Given the very much "after hours" nature of this interaction, I thought this was good service. My final review is subject to AXA's processing of my claim, that I have just submitted.

Our flight to Ft. Lauderdale to connect with a cruise ship was cancelled and we were unable to get to the ship before sailing. Our claim was handled promptly and efficiently.

Your site works great and everything is very straight forward so it is easy to make a decision on what travel insurance to purchase...coverage covers all the key areas of travel.

We have purchased travel insurance for several years due to aging parents. They have passed but we have continued to purchase insurance out of habit. Unfortunately, we had to cancel our last trip due to back lst minute back issues leading to back surgery. From the moment I called AXA to ask questions about our coverage to the help they provided as I completed the required forms for reimbursement, everyone was courteous, respectful, compassionate, and very helpful. I completed all necessary forms and submitted them about two weeks after canceling our trip. They acknowledged receipt of them and said I would be notified within 30 days. I was notified that we would recieve a full refund 12 days later (the day of my surgery) and told to expect a check within 10-15 business days. The check arrived today, just 12 days after the notification. My initial claim was submitted February 5th with the reimbursement check recieved February 29th. AXA Assistance USA has renewed my faith in insurance - their ease of submission, helpful caring customer service personnel, and prompt responses is nothing short of exceptional!

We were not able to take the trip due to an accident my wife had before departure.
I submitted a claim to be reimbursed for the cost of the trip and have now been fully reimbursed. Very easy transaction and I am pleased with the service.

Glad to have insurance, ready to get my claim filed so that we can utilize the benefits.

Just found that updating policy coverage was not as simple as doing it on line or on a phone call. Had to submit email and authorize charge each time

AXA notified me that my claim was approved. I did not receive a check for some weeks so I had to call. They said the check was supposed to have been sent but had not and they would overnight the check. After a few days, I called again. AXA said they mailed the rather than FedX. I did get the check but probably would not have had I not called and been persistent.

The personal interaction helped me select the most cost effective coverage option.