Azimuth were absolutely terrible. Poor quality lines when you call them with the line constantly breaking up and lack of help of which provider to visit. Azimuth 24 hour service were equally poor with every detail having to be repeating multiple times over, even when they should have the basic details such as policy number or name.
Azimuth also claimed that my policy did not cover pre-existing conditions, something that was covered in my policy and clearly noted in it's own section. If this becomes an issue we will pursue legally and request a full refund for this aweful policy. Waste of money? Yes.
They were professional and friendly. Originally, I called Squaremouth for assistance to extend my dates, but SM asked me to email Azimuth instead. Azimuth responded within a day and had my dates changed. Over the course of the trip, they sent me a reminder that my coverage was about to end and that I could extend it by emailing them. Then after my trip, it asked for feedback. The price was reasonable, the policy was reasonable, the method was okay. I wish I could do all the policy extension and further option taking from their web site. There was a way to extend the date from the web site, but no way to change the start date.
I called the 24 hour assistance line four times an got a pre recorded message saying it was outside business hours.
Everything is Hunky Dory until a claim, than a more truer evaluation can be given. For first time use all is well, no claim made.
customer service was very good filing for insurance was easy
Made no use of the policy
Service was quick and efficient. I appreciated the reminder for an extension if needed.
Easy to understand products, helpful customer service
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