Sales & Service Data

TOTAL SALES
6,809
Since 2012
MONTHLY SALES
144
Average Monthly Sales Since 2012
REVIEWS
56
Since 2012
Overall Rating
3.88 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

6,809
policies sold

0.1%
negative reviews

0.1% (10) negative reviews to sales
Average on Squaremouth is 0.3%

  • 5 stars
    25
  • 4 stars
    15
  • 3 stars
    6
  • 2 stars
    3
  • 1 star  
    6
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Azimuth Risk Solutions, LLC All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 4 out of 5
    Policy:
    Beacon America incl US
    Review Received:
    From: Verified Squaremouth Customer

    I purchased an Azimuth travel medical insurance policy through Squaremouth. None of the other travel insurance comparison websites included Azimuth among their search results.

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    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Beacon America incl US
    Review Received:
    From: Verified Squaremouth Customer

    Azimuth is sweet and efficient while taking your money (those are the five star reviews). But the moment you try to file a claim.... it turns into a zero stars experience.

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    5 out of 5 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Beacon America incl US
    Review Received:
    From: Verified Squaremouth Customer

    Azimuth has tried every trick to avoid covering my Mom's sudden onset of wet macular degeneration - it's a rare (<10%) condition when one starts seeing dark spots, effectively loosing functional vision in the eye. Azimuth first tried to claim that the condition is not covered by the policy, then, when it did not work, claimed that the condition is "pre-existing", dragging their feet, playing for time, hoping we give up. Their letters are written in same style as the scams by Nigerian "princes" (I've never seen such poor grammar come out of an insurance company). We have a signed letter from the treating physician in San Francisco, clearly stating that this is NOT a pre-existing condition, and still Azimuth persists at trying to ignore it. Looks like we shall have to go to court.

    Review Updated: 06/03/2019

    It took many months to get the claims covered. More work that I should have had to invest. MAKE SURE YOU DOCUMENT EVERYTHING. Once I escalated to Squaremouth and to Lloyds of London, Azimuth had no choice but to honor the terms and it all worked out at the end.

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Beacon International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Very easy process

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Beacon America incl US
    Review Received:
    From: Verified Squaremouth Customer

    This was easy to purchase insurance, and at a reasonable enough price.

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    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Beacon International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to purchase.All questions were answered assisting with purchase.

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    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Beacon International excl US
    Review Received:
    From: Verified Squaremouth Customer

    So far it's been good

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Beacon International excl US
    Review Received:
    From: Verified Squaremouth Customer

    It would be nice to know in advance that the insurance only provides reimbursement and does not cover charges at the time you need the help. Why is this bit of information buried?

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    9 out of 10 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Beacon International excl US
    Review Received:
    From: Verified Squaremouth Customer

    I was told when I purchased the insurance on 7/20/18 that if I had to change my trip for any reason any change fees etc would be covered. I called customer service on 8/4/18 stating that I was sick and needed to go home early. I was informed that my illness was not covered.

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    7 out of 7 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Beacon International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Very professional and easy to obtain. Thank you and I will use this company next trip out of the country. 👍🏼🙂

    Was this review helpful to you?

    0 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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