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I purchased an Azimuth travel medical insurance policy through Squaremouth. None of the other travel insurance comparison websites included Azimuth among their search results.
Azimuth is sweet and efficient while taking your money (those are the five star reviews). But the moment you try to file a claim.... it turns into a zero stars experience.
Azimuth has tried every trick to avoid covering my Mom's sudden onset of wet macular degeneration - it's a rare (<10%) condition when one starts seeing dark spots, effectively loosing functional vision in the eye. Azimuth first tried to claim that the condition is not covered by the policy, then, when it did not work, claimed that the condition is "pre-existing", dragging their feet, playing for time, hoping we give up. Their letters are written in same style as the scams by Nigerian "princes" (I've never seen such poor grammar come out of an insurance company). We have a signed letter from the treating physician in San Francisco, clearly stating that this is NOT a pre-existing condition, and still Azimuth persists at trying to ignore it. Looks like we shall have to go to court.
Review Updated: 06/03/2019
It took many months to get the claims covered. More work that I should have had to invest. MAKE SURE YOU DOCUMENT EVERYTHING. Once I escalated to Squaremouth and to Lloyds of London, Azimuth had no choice but to honor the terms and it all worked out at the end.
Very easy process
This was easy to purchase insurance, and at a reasonable enough price.
Very easy to purchase.All questions were answered assisting with purchase.
So far it's been good
It would be nice to know in advance that the insurance only provides reimbursement and does not cover charges at the time you need the help. Why is this bit of information buried?
I was told when I purchased the insurance on 7/20/18 that if I had to change my trip for any reason any change fees etc would be covered. I called customer service on 8/4/18 stating that I was sick and needed to go home early. I was informed that my illness was not covered.
Very professional and easy to obtain. Thank you and I will use this company next trip out of the country. 👍🏼🙂
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