Sales & Service Data

TOTAL SALES
20,911
Since 2007
MONTHLY SALES
1014
Average Monthly Sales Since 2007
REVIEWS
741
Since 2007
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

20,911
policies sold

0.4%
negative reviews

0.4% (90) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    439
  • 4 stars
    140
  • 3 stars
    72
  • 2 stars
    24
  • 1 star  
    25
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Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Very good experience

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I filed a complete claim and nothing has happened. I keep contacting them . Staff acknowledges they have received everything necessary but noting happens.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Coverage was what we felt we needed and price was competitive. Also, needed to extend return date as we finalized travel details, and doing so w/Global Alert customer service was problem free.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    After agreed on the policy I preferred with Global Alert customer service rep. on the phone, it turned out to be the wrong one (by Email confirmation).
    The rep. could not help with the change, and I had to contact another dept. to cancel and re-purchase the policy I originally preferred.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had filed a claim with global alert that was denied and it was only for $100. Seemed unfair because part of my trip was changed as a result of some political unrest and Global alert denied the claim which I thought was pretty shabby.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I really appreciate your service. Customer Service is very knowledgeable and made me feel a little more at ease that my child was traveling with additional insurance

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    So far so good. I have carefully read the requirements for my claim and sent it in and am now waiting for it to be received and then processed. I look forward to Squaremouth's help if I need it. Hopefully things will go smoothly. The rep that talked to my husband the day or two following I was released from the hospital ..was efficient so we feel confident things will be handled properly.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Global and I have communicated back and forth several times to clarify issues and to obtain information and documentation. Their requests have been clear, and my questions have been answered quickly. Now all I need is quick resolution and a check.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Had trip insurance on 2 B2B cruises and they were cancelled. We then arranged a single cruise that would depart 2 weeks later.
    When I contacted Global, they immediately took all the steps necessary to re-issue my trip insurance for the new cruise and refund the excess payment from the two cancelled cruises. They are the reason to Never Travel without Trip Insurance.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Thanks.

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    0 out of 1 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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