Sales & Service Data

TOTAL SALES
12,908
Since 2007
MONTHLY SALES
860
Average Monthly Sales Since 2007
REVIEWS
530
Since 2007
Overall Rating
4.39 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

12,908
policies sold

0.5%
negative reviews

0.5% (65) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    314
  • 4 stars
    97
  • 3 stars
    54
  • 2 stars
    14
  • 1 stars
    10
Top Providers
RoamRight
4.54/5
Tin Leg
4.52/5
HTH Travel Insurance
4.46/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    No claims

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Good thing to have glad I didn't need use it,, better priced than other insurances

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The insurance carrier had erroneously added a letter to my e-mail address and the paperwork didn't arrive in a timely matter. However, once I realized I never received confirmation or the policy, I called the 1-800 number and we found the error and the paperwork was supposed to be sent. That didn't happen in the time frame promised. When I called the second time, I received the documentation within a minute, so the error was quickly corrected. I would use the company and the service again.

    During Trip
    Fortunately, we never needed to contact the insurance carrier or customer service during or after the trip. I like the hurricane coverage included and it made me feel better about going to Mexico in October.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Always very satisfied with service. Would like to see you design a plan for snow birds who rent for the winter in FL to cover nonrefundable rentals agreements if required. No medical needed just a rental agreement plan that is affordable. I think it would do well and your liability would be very low.

    During Trip
    Always very satisfied with service. Would like to see you design a plan for snow birds who rent for the winter in FL to cover nonrefundable rentals agreements if required. No medical needed just a rental agreement plan that is affordable. I think it would do well and your liability would be very low.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I did not have a reason to contact the carrier during the trip, so I have no basis upon which to complete this section of the survey.

    Claim Process
    See comments in previous section.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I really don't have an opinion because we just signed up online and didn't speak with anyone. Luckily, we didn't need to use it, but it was peace of mind. Thanks!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Very helpful. Due to a health issue it was possible we needed to cancel our trip. We called to discuss our coverage and this possibility and found helpful agents. Thankfully we did not have to cancel our trip or make a claim.

    During Trip
    We didn't used the service during our trip.

    Claim Process
    No clalim made.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I needed to change the effective date by one day on my trip. It was changed but I thought they needed too much needless information proving the cost did not change.

    During Trip
    NA

    Claim Process
    NA

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    On reading the documentation, I found this was not the policy I needed, and cancelled it. I got my money back with no problem.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Didn't need to use you folks

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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