Sales & Service Data

TOTAL SALES
18,952
Since 2007
MONTHLY SALES
914
Average Monthly Sales Since 2007
REVIEWS
686
Since 2007
Overall Rating
4.35 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

18,952
policies sold

0.4%
negative reviews

0.4% (82) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    406
  • 4 stars
    131
  • 3 stars
    67
  • 2 stars
    21
  • 1 star  
    20
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4.54/5
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4.45/5

Global Alert Reviews


  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Bought preferred plus coverage for my husband and myself, then bought for my sister but was given preferred coverage only. When I called to to upgrade my sister's was told she does not qualify for preferred plus. Then, I said how come my husband and myself qualified for preferred plus, I was told it was a mistake and therefore I could cancel. I said no and said I will keep the coverage that was sold by mistake which had higher coverage which was told was valid in case a claim is made.

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  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    After initial purchase and then changes had trouble getting adjustment on credit card statement. After multiple calls and some time the problem was resolved.
    Have always had five star treatment before and this would have been five stars. I will give the company another try next time I travel.

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  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    claim is taking a longer time than usual to process..

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Super easy and reassuring.

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  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Tripmate received paperwork for claim on October 3, 2016 - signed for by Quita Crockett and has not ontacted me since then. I had to call on November 21, 2016 to find out about the status of my claim. Soke with Jeff and explained situation and he responded that I would hear from Tripmate within 24 - 48 hours. Am still waiting.

    Response From:
    Global Alert
    Global Alert:
    Joshua Walker
    Response Received:

    Thank you for taking the time to write a review. We understand you are not pleased with the time your claim has taken to be completed.

    You are correct, this claim took too long to process and we did not meet our goal time. Please accept our sincere apologies for not being more prompt.

    We can confirm your claim has been finalized and a claims representative will be calling you today to review the details.

    Thank you again for your patience. We are grateful for the opportunity to assist you.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    1st time for travel ins., and happy to not need to file a claim...but glad to know you were there for us!!!
    Jane Bishop

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  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Prompt in providing claim forms and necessary steps.

    Review Updated: 01/05/2017

    Took a little longer than expected but handled well. Good service.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I filed a claim on 14 October and don't see any useful information when I try to retrieve the status at the travelclaimsonline.com web site. I received a Plan Number of M875 for claim ID 6256637. I hope this is the correct claim ID. I sent in one copy via fax and another via attachment to an email on 14 October. Could you please advise me of the current status of my claim. I haven't received any request for additional information or any other correspondence other than a packet of forms in the mail that contained the same forms that I had filled out and transmitted previously. I don't know how to interpret the information that I see on your status web site.

    Please provide me the status of my claim along with an estimate of when you expect to complete processing.

    Robert A. Gonsalves
    DOB **/**/****
    ***-***-****

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    November 15, 2016

    Thank you for posting a review.

    We apologize for your negative experience with Global Alert.

    A member of our Zero Complaint team reached out to you to provide an update on your claim.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    I called last week. Global Alert said they would mail the claim forms to me. Have not received them as yet. It has been about a week. If they do not come today, I will call again.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Very easy

    Hope the service is as good if you have a claim.

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Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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