Sales & Service Data

TOTAL SALES
10,231
Since 2007
MONTHLY SALES
855
Average Monthly Sales Since 2007
REVIEWS
484
Since 2007
Overall Rating
4.39 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,231
policies sold

0.6%
negative reviews

0.6% (63) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    285
  • 4 stars
    87
  • 3 stars
    49
  • 2 stars
    11
  • 1 stars
    11
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
InsureandGo USA
4.49/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    My husband and I did not need to use the insurance. We traveled with my sister who's luggage didn't show up in Vienna for three days. She did not have any insurance.
    Glad we didn't need ours.

    During Trip
    Did not need.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was easy to purchase the insurance. Thankfully, I had no reason to make a claim. Therefor I cannot comment on any service other than the purchasing experience.

    During Trip
    No comment.

    Claim Process
    No experience. so. no comment

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    no need to contact anyone

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    n/a

    Claim Process
    N/A

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I did not need to contact customer service during my trip

    Claim Process
    I have made no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    SquareMouth is the best source for insurance.

    During Trip
    na

    Claim Process
    Na

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not use it

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Have lost contact with the insurance carrier and still on hold for any money back.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I called with a question and it was politely answered.

    During Trip
    I did not use it.

    Claim Process
    I did not make a claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I needed proof of insurance to enter Czech Republic. I called and was e-mailed the policy and proof of payment immediately. Also no waiting to speak with a customer service rep.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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