Very good experience
I filed a complete claim and nothing has happened. I keep contacting them . Staff acknowledges they have received everything necessary but noting happens.
Coverage was what we felt we needed and price was competitive. Also, needed to extend return date as we finalized travel details, and doing so w/Global Alert customer service was problem free.
After agreed on the policy I preferred with Global Alert customer service rep. on the phone, it turned out to be the wrong one (by Email confirmation).
The rep. could not help with the change, and I had to contact another dept. to cancel and re-purchase the policy I originally preferred.
I had filed a claim with global alert that was denied and it was only for $100. Seemed unfair because part of my trip was changed as a result of some political unrest and Global alert denied the claim which I thought was pretty shabby.
I really appreciate your service. Customer Service is very knowledgeable and made me feel a little more at ease that my child was traveling with additional insurance
So far so good. I have carefully read the requirements for my claim and sent it in and am now waiting for it to be received and then processed. I look forward to Squaremouth's help if I need it. Hopefully things will go smoothly. The rep that talked to my husband the day or two following I was released from the hospital ..was efficient so we feel confident things will be handled properly.
Global and I have communicated back and forth several times to clarify issues and to obtain information and documentation. Their requests have been clear, and my questions have been answered quickly. Now all I need is quick resolution and a check.
Had trip insurance on 2 B2B cruises and they were cancelled. We then arranged a single cruise that would depart 2 weeks later.
When I contacted Global, they immediately took all the steps necessary to re-issue my trip insurance for the new cruise and refund the excess payment from the two cancelled cruises. They are the reason to Never Travel without Trip Insurance.
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Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
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Times Staff Writer
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