Sales & Service Data

TOTAL SALES
8,495
Since 2007
MONTHLY SALES
666
Average Monthly Sales Since 2007
REVIEWS
457
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

8,495
policies sold

0.7%
negative reviews

0.7% (62) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    266
  • 4 stars
    82
  • 3 stars
    47
  • 2 stars
    11
  • 1 stars
    10
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

Global Alert Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    They solved my problem. Quick response, good communication.

    During Trip
    No communication. Insurance not used.

    Claim Process
    No claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Made no claim, hard to rate. Have had claims from others through square mouth with good results.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I had no contact during the trip

    Claim Process
    I did not need to make a claim, fortunately.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I had no need to use it, thank goodness!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Easy to get the documentation we needed. Helpful online information.

    During Trip
    Fortunately, we had no need during the trip!

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was all handled by computer in a business like way and the documentation arrived in a timely fashion.

    During Trip
    Thankfully, I did not need to use either the emergency hotline or other emergency services during the trip. All the flights were good and I remained healthy.

    Claim Process
    N/A. no claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not interact with insur carrier during travel.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I booked the policy on-line, so there wasn't any interaction between myself and an employee.

    During Trip
    Did not use the insurance or any of the services during my trip, so a better answer would be N/A.

    Claim Process
    I did not make a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    did not use

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I really LOVED the fact that I could select/compare policies based on features that were important to me. Because we had some fairly tight connections, a policy that covered a delay was critical. It was easy to find what I was looking for (by myself without having to call anyone), compare prices, ratings, etc with minimal effort.

    During Trip
    Thankfully, we didn't need to use this service! :)

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    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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