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Global Alert
Overall Rating 4.26 out of 5
Overall Rating 4.26 out of 5 1,040 Reviews Since 2007

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    April 3, 2017
    susan from FL Verified Squaremouth Customer

    So far so good. I have carefully read the requirements for my claim and sent it in and am now waiting for it to be received and then processed. I look forward to Squaremouth's help if I need it. Hopefully things will go smoothly. The rep that talked to my husband the day or two following I was released from the hospital ..was efficient so we feel confident things will be handled properly.

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  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    April 1, 2017
    Andrew from NY Verified Squaremouth Customer

    Global and I have communicated back and forth several times to clarify issues and to obtain information and documentation. Their requests have been clear, and my questions have been answered quickly. Now all I need is quick resolution and a check.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    March 28, 2017
    forepaughs from FL Verified Squaremouth Customer

    Had trip insurance on 2 B2B cruises and they were cancelled. We then arranged a single cruise that would depart 2 weeks later.
    When I contacted Global, they immediately took all the steps necessary to re-issue my trip insurance for the new cruise and refund the excess payment from the two cancelled cruises. They are the reason to Never Travel without Trip Insurance.

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  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    March 24, 2017
    Larry from FL Verified Squaremouth Customer

    Thanks.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    March 23, 2017
    Helen from FL Verified Squaremouth Customer

    My initial experience was excellent. The rep I spoke with was very personable and knowledgeable.

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  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    March 21, 2017
    Gil from MD Verified Squaremouth Customer

    We will use the service again definitely

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  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    March 21, 2017
    Terrence from NC Verified Squaremouth Customer

    In process of filing a medical claim for my spouse.

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  • Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    March 13, 2017
    Jaswinder from CA Verified Squaremouth Customer

    very satisfied about purchasing insurance for piece of mind and the entire process very simplified excellent customer service

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  • Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    March 11, 2017
    Victor from KS Verified Squaremouth Customer

    Filed a claim with Global Alert (Trip Mate) on Monday, March 6, 2017. So far, no acknowledge of claim. Waiting

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    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    March 10, 2017
    Charlotte B. from NC Verified Squaremouth Customer

    The initial purchase was easy, and I would give that experience 5 stars. However, as I made increases to my coverage as payments became due for this (very expensive) trip, I had to contact the insurer, Global Alert, directly by email. They were not particularly responsive, and I usually had to follow up with a phone call to confirm additional premium due and to confirm that the insured amount was properly increased. It would have been much easier to make those changes through Square Mouth. Perhaps this procedure could be improved.

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    2 out of 2 people found this review helpful

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