I think I was wisely guided to Global Alert by a very capable rep from Squaremouth at the beginning. When I couldn't print my policy I asked it to be sent. It arrived when I got home, which didn't impress me. I still believe Global Alert is a fine policy. The person online who works for them is lax in his job representation.
Fell and shattered wrist and left forearm 1/2 way through the trip. I had to be medevac out to Nairobi. Then on-call international arrange flights for me and my brother to go home. I had to have surgery last week on July 24. My claim is currently in process for reimbursement on trip interruption.
Good prompt advice and information
I did not receive any communication or documentation from the company. The only communication I got regarding my purchase was from squaremouth.com
I did not need to use the service.
cliam in process. $95 doctor's visit onboard ship. I have not received payment.
Good value. Happy not to have made a claim. Customer service helpful in choosing a plan.
Thankfully, I did not have to file a claim. That being said, I felt comfortable with having purchased our insurance through squaremouth.
I had to cancel my trip due to health concerns. Since I just mailed the 12 pages of documentation, I can't comment on my claim.
It sure seems like a lot of paperwork in order to file a claim. I spent 4 days in the hospital for pneumonia and that made my COPD worse. I sure hope your claim process does not take forever. I would have preferred to go on vacation but I could not manage the airport experience.
We have been waiting for our $200.00 reimbursement for over a month now, can't understand why its taking so long with all of the appropriate paperwork. The follow up has been completely eft up to us. We feel frustrated that this small claim isn't being expedited. NO efforts have been made by the company to assure us that it is in process or what the status is. I doubt we will use them again.
Thank you for submitting a review of your claims experience.
I am sorry to hear of your negative experience.
A member of the Zero Complaint Team will follow-up with you by the end of the business day.
Alternatively, we can be reached at 800-240-0369.
Thank you again for taking the time to submit a review. We appreciate your feedback and the opportunity to assist you.
Everything was fine
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