I had two interactions with Squaremouth prior to our trip and neither went well. 1) When I asked for Beneficiary designation forms, the person wasn't sure what it was and wondered why I would need one. C'mon! Does it get any more basic!? And you don't know what it is!? Scary. (Eventually, I did get to Aidan there and he was quite helpful.) 2) I asked about which medical shots were necessary. The person there simply read from a script. They had no idea what it really meant and couldn't offer any interpretive value to me. I was thankful I didn't have to call Squaremouth about anything else.
Easy to purchase. Out original confirmation at purchase was not sent via email. We had to request it.
did not need a claim but glad to have the policy.
The claim is on Shirley A. Robertson. It was filed the 5th of January, the day we were to have left on our cruise. The Cruise was January 6, 2017 to January 18, 2017. on Holland American Cruise Lines. We were unable to start or take the trip due to illness.
We are having a terrible experience with Global Alert and would like to speak to someone at Squaremouth regarding this claim and the service we are receiving from Global Alert.
We submitted all the required documentation. Heard nothing for days, so called them and was told they were working on it. Received a post card telling us they would be in contact, again days go by and we have heard nothing from them. I called yesterday and was told while they were over their time limit they would turn it over to a claim examiner and I needed to call them back this Friday. The delay is unacceptable as it is a very cut and dried claim. I was very ill and contagious and in no condition to travel. We have submitted all required Attending Physician's Statement along with copies of my Credit Card Statement showing payment for the Cruise as well as payment for the insurance. This is "Delay of Claim, and an unfair business practice"
Thank you for your help
Thank you for taking the time to write a review.
We can confirm your completed claim form was received on January 9th. We typically ask for 15 business days tom process claims. On January 25th, your claim was approved.
A check is being sent next week for the full amount claimed, minus the amount already refunded by the cruise line.
Thank you for your honest feedback. We are pleased to have completed your claim within our goal time.
If you have any questions, please don’t hesitate to contact us directly, we are happy to help.
We are grateful for the opportunity to assist you.
Matt Petty was the agent who helped me immensely in making an informed decision about which policy would best suit my travel situation. Please review the recorded call if you need to but I followed up with him and felt his attention to our needs was professional, to the point and certainly out me at ease. My father was given 6 mo the to live and I had questions about the policy's particular with regard to him being potentially on hospice as opposed to having passed away. He handled this quite well as it was an emotional and difficult time for our family. The coverage he suggested was a perfect fit for us. For many reasons I wanted to be sure he got the recognition for his assistance.
My wife got a gall bladder attack while in Spain. This ailment required an ER visit to a private hospital in Valencia, Spain. The Global Alert personnel were very attentive and helpful when I explained the situation over the phone. I was very impressed with their concerns to get my wife back to the USA as soon as possible. Fortunately, the attack subsided and we were able to complete our visit to Spain as planned.
Their claims service was not helpful at all. I was hung up once when asking questoons about what documentation they required. My wife notified them initially ans indicated they could not communicate imtelligently. Well see how the settlement goes
Thank you for posting a review.
I apologize for your negative experience.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
I appreciated the fact that the policy was easy to understand, and Filing a claim was much easier than expected. I would have purchased travel insurance in the last woukd I have known it was this simple and inexpensive.
Submitting our claim was straightforward, and we received our reimbursement without hassle. When we talked to customer service about it, they were very helpful: they got back to us in the time frame promised and explained everything clearly. It was a very positive experience.
Claim processing was very slow. I had to call several times to find out the progress of the claim. I thought the claim settlement was unnecessarily slow, and claim should have been paid weeks before we received it.
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