Sales & Service Data

TOTAL SALES
12,186
Since 2007
MONTHLY SALES
897
Average Monthly Sales Since 2007
REVIEWS
518
Since 2007
Overall Rating
4.39 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

12,186
policies sold

0.5%
negative reviews

0.5% (65) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    307
  • 4 stars
    93
  • 3 stars
    53
  • 2 stars
    13
  • 1 stars
    11
Top Providers
RoamRight
4.54/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

Global Alert Reviews


  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Excessively slow (nine months) in resolving claim made on a "cancel for any reason" policy: repeated back and forth requests for documentation, initial denial and approval only after appeal.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Documentation is NO longer mailed out because of everyone who buys trip insurance on line now wants them to print out their documents themselves. I guess this is done to save processing fees ($5) that I fell are too high especially when I did all the work by selecting the policy and having to print it myself.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    My claim is still in progress. The claim process is less efficient than I think it should be. The easiest way to make it go faster would be for the company to email documents rather than sending them in the mail.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We decided to leave a day earlier because of the danger that we would miss the ship if there was a weather related delay. I called the company to change the start date to one day earlier. They refused even though I wasn't making any claim due to the cost of the ticket change. I only wanted the coverage in case my luggage was lost.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Fell and shattered wrist and left forearm 1/2 way through the trip. I had to be medevac out to Nairobi. Then on-call international arrange flights for me and my brother to go home. I had to have surgery last week on July 24. My claim is currently in process for reimbursement on trip interruption.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Our trip went off flawlessly. However, knowing that we had the protection provided allowed us to plan and travel with confidence that should the need arise we were covered. We will use your product in the future.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Still processing. I am having trouble accessing forms online

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    cliam in process. $95 doctor's visit onboard ship. I have not received payment.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Good value. Happy not to have made a claim. Customer service helpful in choosing a plan.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Good prompt advice and information

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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