My experience with Trip Mate who handles the claim processing for Global Alert has been completely terrible. I submitted my claim on 2/3/17. I have gone on line & phoned numerous times to check on the status. The on ;one status information is completely worthless. The comments give no real indication of where the claim is in the process. When I have called & spoken to people I have been told that it was with the supervisor & a check would be processed the following week (3 weeks ago). I have received two letters a week apart requesting additional information after the check was supposedly being cut., I spoke to a really nasty person once. The last person that I spoke to last week took note that my medical treatment was all in the US & would not be covered & failed to document that so they continued to have my claim on hold waiting for medical receipts. I have obviously not received my reimbursement yet over 2 months later. Typical insurance company throwing roadblocks up to making good on the policy/ I will not do business with them again.
Filed a claim with Global Alert (Trip Mate) on Monday, March 6, 2017. So far, no acknowledge of claim. Waiting
The initial purchase was easy, and I would give that experience 5 stars. However, as I made increases to my coverage as payments became due for this (very expensive) trip, I had to contact the insurer, Global Alert, directly by email. They were not particularly responsive, and I usually had to follow up with a phone call to confirm additional premium due and to confirm that the insured amount was properly increased. It would have been much easier to make those changes through Square Mouth. Perhaps this procedure could be improved.
I'd prefer to talk to Squaremouth employees directly instead of the insurance company when increasing coverage to cover accumulating vacation trip costs and for other reasons. This used to be Squaremouth's policy. It's changed and now I have cause to check out Squaremouth's competitors.
Matt Petty was the agent who helped me immensely in making an informed decision about which policy would best suit my travel situation. Please review the recorded call if you need to but I followed up with him and felt his attention to our needs was professional, to the point and certainly out me at ease. My father was given 6 mo the to live and I had questions about the policy's particular with regard to him being potentially on hospice as opposed to having passed away. He handled this quite well as it was an emotional and difficult time for our family. The coverage he suggested was a perfect fit for us. For many reasons I wanted to be sure he got the recognition for his assistance.
Extremely unhappy, claim is in dispute. I would never use them or you ever again. I paid for canel any time insurance for the entire span. The "bad word" insurance comapmy is denies claim becuase girl friend got pregnant. They refused claiming it was pre existing condition on Feb 1st and I paid for insurance meid march. SHE wasnt pregnant feb 1st and they know that.
Unhappy to the max
I have no complaints about the process or the time it took to complete. They required specific documents which I provided and settled the claim in a timely manner.
I had two interactions with Squaremouth prior to our trip and neither went well. 1) When I asked for Beneficiary designation forms, the person wasn't sure what it was and wondered why I would need one. C'mon! Does it get any more basic!? And you don't know what it is!? Scary. (Eventually, I did get to Aidan there and he was quite helpful.) 2) I asked about which medical shots were necessary. The person there simply read from a script. They had no idea what it really meant and couldn't offer any interpretive value to me. I was thankful I didn't have to call Squaremouth about anything else.
Excellent customer service support. Better coverage options than purchasing through cruise line. Money well spent for peace of mind.
Have to hold a long time on telephone for customer assistance. So far I have not heard anything after filing proof of claim over 22 days ago. When I call I'm just told that they're behind.
Thank you for posting a review of Global Alert.
We apologize for your negative experience.
A member of our Zero Complaint team contact you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are delighted to help.
Multi-Award Winning Customer Service
Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
Customer Service is Everybody’s Job
“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read more