Sales & Service Data

TOTAL SALES
17,850
Since 2007
MONTHLY SALES
893
Average Monthly Sales Since 2007
REVIEWS
650
Since 2007
Overall Rating
4.35 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

17,850
policies sold

0.4%
negative reviews

0.4% (78) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    382
  • 4 stars
    125
  • 3 stars
    65
  • 2 stars
    19
  • 1 star  
    18
Top Providers
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4.54/5
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4.53/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I find your site extremely helpful in comparing coverage and selecting the items that are important to me for trip insurance. Mu husband got ill on our trip and he has
    been dealing with Global Alert. It was a very tedious process to submit the claim. We have not heard back from them yet.

    Review Updated: 10/26/2016

    WE ended up getting the full amount of the claim - approximately $4,500. But my husband submitted It about Sept 7th or 8th and it took until October 24 for us to get payment. I'm not sure everyone insuring with them could wait that long without some financial deficit. Thank you. Julie Crum

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    September 13, 2016

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Extremely unhappy, claim is in dispute. I would never use them or you ever again. I paid for canel any time insurance for the entire span. The "bad word" insurance comapmy is denies claim becuase girl friend got pregnant. They refused claiming it was pre existing condition on Feb 1st and I paid for insurance meid march. SHE wasnt pregnant feb 1st and they know that.

    Unhappy to the max

    Was this review helpful to you?

    5 out of 8 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    I have no complaints about the process or the time it took to complete. They required specific documents which I provided and settled the claim in a timely manner.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had two interactions with Squaremouth prior to our trip and neither went well. 1) When I asked for Beneficiary designation forms, the person wasn't sure what it was and wondered why I would need one. C'mon! Does it get any more basic!? And you don't know what it is!? Scary. (Eventually, I did get to Aidan there and he was quite helpful.) 2) I asked about which medical shots were necessary. The person there simply read from a script. They had no idea what it really meant and couldn't offer any interpretive value to me. I was thankful I didn't have to call Squaremouth about anything else.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Excellent customer service support. Better coverage options than purchasing through cruise line. Money well spent for peace of mind.

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Easy to purchase. Out original confirmation at purchase was not sent via email. We had to request it.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    did not need a claim but glad to have the policy.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Filed a claim with Global Alert (Trip Mate) on Monday, March 6, 2017. So far, no acknowledge of claim. Waiting

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The initial purchase was easy, and I would give that experience 5 stars. However, as I made increases to my coverage as payments became due for this (very expensive) trip, I had to contact the insurer, Global Alert, directly by email. They were not particularly responsive, and I usually had to follow up with a phone call to confirm additional premium due and to confirm that the insured amount was properly increased. It would have been much easier to make those changes through Square Mouth. Perhaps this procedure could be improved.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I'd prefer to talk to Squaremouth employees directly instead of the insurance company when increasing coverage to cover accumulating vacation trip costs and for other reasons. This used to be Squaremouth's policy. It's changed and now I have cause to check out Squaremouth's competitors.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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