Sales & Service Data

TOTAL SALES
18,889
Since 2007
MONTHLY SALES
919
Average Monthly Sales Since 2007
REVIEWS
685
Since 2007
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

18,889
policies sold

0.4%
negative reviews

0.4% (82) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    405
  • 4 stars
    131
  • 3 stars
    67
  • 2 stars
    21
  • 1 star  
    20
Top Providers
Tin Leg
4.54/5
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4.53/5
Travelex
4.45/5

Global Alert Reviews


  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I'd prefer to talk to Squaremouth employees directly instead of the insurance company when increasing coverage to cover accumulating vacation trip costs and for other reasons. This used to be Squaremouth's policy. It's changed and now I have cause to check out Squaremouth's competitors.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essentials
    Review Received:
    From: Verified Squaremouth Customer

    Matt Petty was the agent who helped me immensely in making an informed decision about which policy would best suit my travel situation. Please review the recorded call if you need to but I followed up with him and felt his attention to our needs was professional, to the point and certainly out me at ease. My father was given 6 mo the to live and I had questions about the policy's particular with regard to him being potentially on hospice as opposed to having passed away. He handled this quite well as it was an emotional and difficult time for our family. The coverage he suggested was a perfect fit for us. For many reasons I wanted to be sure he got the recognition for his assistance.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Have to hold a long time on telephone for customer assistance. So far I have not heard anything after filing proof of claim over 22 days ago. When I call I'm just told that they're behind.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    October 3, 2016

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I find your site extremely helpful in comparing coverage and selecting the items that are important to me for trip insurance. Mu husband got ill on our trip and he has
    been dealing with Global Alert. It was a very tedious process to submit the claim. We have not heard back from them yet.

    Review Updated: 10/26/2016

    WE ended up getting the full amount of the claim - approximately $4,500. But my husband submitted It about Sept 7th or 8th and it took until October 24 for us to get payment. I'm not sure everyone insuring with them could wait that long without some financial deficit. Thank you. Julie Crum

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    September 13, 2016

    Thank you for posting a review of Global Alert.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Extremely unhappy, claim is in dispute. I would never use them or you ever again. I paid for canel any time insurance for the entire span. The "bad word" insurance comapmy is denies claim becuase girl friend got pregnant. They refused claiming it was pre existing condition on Feb 1st and I paid for insurance meid march. SHE wasnt pregnant feb 1st and they know that.

    Unhappy to the max

    Was this review helpful to you?

    5 out of 8 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    I have no complaints about the process or the time it took to complete. They required specific documents which I provided and settled the claim in a timely manner.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had two interactions with Squaremouth prior to our trip and neither went well. 1) When I asked for Beneficiary designation forms, the person wasn't sure what it was and wondered why I would need one. C'mon! Does it get any more basic!? And you don't know what it is!? Scary. (Eventually, I did get to Aidan there and he was quite helpful.) 2) I asked about which medical shots were necessary. The person there simply read from a script. They had no idea what it really meant and couldn't offer any interpretive value to me. I was thankful I didn't have to call Squaremouth about anything else.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Excellent customer service support. Better coverage options than purchasing through cruise line. Money well spent for peace of mind.

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred Plus
    Review Received:
    From: Verified Squaremouth Customer

    Easy to purchase. Out original confirmation at purchase was not sent via email. We had to request it.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    did not need a claim but glad to have the policy.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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