We have been waiting for our $200.00 reimbursement for over a month now, can't understand why its taking so long with all of the appropriate paperwork. The follow up has been completely eft up to us. We feel frustrated that this small claim isn't being expedited. NO efforts have been made by the company to assure us that it is in process or what the status is. I doubt we will use them again.
Thank you for submitting a review of your claims experience.
I am sorry to hear of your negative experience.
A member of the Zero Complaint Team will follow-up with you by the end of the business day.
Alternatively, we can be reached at 800-240-0369.
Thank you again for taking the time to submit a review. We appreciate your feedback and the opportunity to assist you.
Our trip went off flawlessly. However, knowing that we had the protection provided allowed us to plan and travel with confidence that should the need arise we were covered. We will use your product in the future.
Still processing. I am having trouble accessing forms online
We decided to leave a day earlier because of the danger that we would miss the ship if there was a weather related delay. I called the company to change the start date to one day earlier. They refused even though I wasn't making any claim due to the cost of the ticket change. I only wanted the coverage in case my luggage was lost.
My claim is still in progress. The claim process is less efficient than I think it should be. The easiest way to make it go faster would be for the company to email documents rather than sending them in the mail.
I think I was wisely guided to Global Alert by a very capable rep from Squaremouth at the beginning. When I couldn't print my policy I asked it to be sent. It arrived when I got home, which didn't impress me. I still believe Global Alert is a fine policy. The person online who works for them is lax in his job representation.
Fell and shattered wrist and left forearm 1/2 way through the trip. I had to be medevac out to Nairobi. Then on-call international arrange flights for me and my brother to go home. I had to have surgery last week on July 24. My claim is currently in process for reimbursement on trip interruption.
Good prompt advice and information
I did not receive any communication or documentation from the company. The only communication I got regarding my purchase was from squaremouth.com
I did not need to use the service.
Claim has not been completed yet.
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