Reviews, Sales, and Service Ratings for
IMG

Prior to departing, I developed Achilles tendinitis. My physician recommended that I not go on the trip due to danger of rupture/laceration of the tendon. I mailed a claim for cancellation due to medical reasons on 4/26/19. I called several times for status updates. They stated they weren’t in receipt of the claim until 5/9/18. They now tell me they will take up to 15 business days to process it.

Very helpful staff! Very sorry we were unable to make our trip due to illness but you made the claim process relatively painless unlike other insurance companies.

All good

I was pleased to have your coverage.

I was initially going to purchase a different policy, but the agent suggested one that fit my situation better. I appreciated her input.

I had trouble getting consistent accurate information from the people answering their phone. Some people gave me inaccurate information, such as they couldn't take my payment over the phone, where other people did. As I purchased more coverage they did not send follow up emails noting my increase on the policy in a timely fashion and I almost always had to call and ask. One time they were unable to charge my credit card for the payment and failed to notify me, resulting in weeks of me thinking that I had purchased coverage and nothing had been purchased. Just didn't seem to have their act together.

Excellent experience! Professional, friendly and prompt customer service for all pre-purchase questions and trip additions.

The gentleman was wonderful. He called the Hospital Admin and received clarification of info re the claim he required to follow up on my behalf. Very polite and professional.

Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

I felt well peotected having the insurance coverage for this trip.

I will use it, again.

Thanks.

Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

IMG took around 3 months from the date of filing to process my claim, and only did so after I contacted customer service twice. Of the claim, they immediately covered most of the transactions, but denied exactly one that comprised 70% of my total claim. They requested credit card statement as the additional proof of payment, and I am yet to hear back from them since I provided it.

It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.