John Hancock Insurance Agency, Inc.
Overall Rating 4.2 out of 5
Overall Rating 4.2 out of 5 1,321 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 1, 2019
    Terri from VT Verified Squaremouth Customer

    I filed a claim online and have not heard anything back.

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    2 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    October 21, 2019
    Cynthia from HI Verified Squaremouth Customer

    The customer service representative was very helpful in explaining what steps my traveling partner and I must do regarding our situation. Our flight home from Fukuoka to Honolulu via Tokyo Narita was cancelled on October 12 because of severe weather conditions, Typhoon Hagibis. Our insurance expired on October 13. The first flight available was on October 15 via an overnight stay in Guam. We were advised that our insurance could not be extended to cover us during this extended period but to file a claim of expenses incurred due to trip interruption. We are in the process of gathering our information to submit our claim.

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    3 out of 3 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Silver
    Review Received:
    October 18, 2019
    David from IN Verified Squaremouth Customer

    They did not cover anything. We received a small compensation from the airlines and John Hancock told us since we got that they would not cover anything else. No stolen phone, no lost tours, no loss of spa use, not the sickness due to freezing, wind and cold and us not having any coats or warm clothes which prevented us from doing hardly anything. The cruise/trip was a waste of money and it looks like so was the insurance.

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    8 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    October 6, 2019
    Keith from TN Verified Squaremouth Customer

    Was less than with Travel Company and would pay for claims instead of a credit

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    September 23, 2019
    Matthew from CA Verified Squaremouth Customer

    The 24 hour customer service during our trip gave calm and reassurance during a stressful period. Hope the claim process is smooth. I’m so glad we insured our month long trip to Europe! Life happens, and when it does, insurance reduces the stress.

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    3 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    September 23, 2019
    ADELFO from TX Verified Squaremouth Customer

    I filed a claim 6 days ago 6 days ago and nobody has contacted me yet

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    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    September 16, 2019
    Gail from CA Verified Squaremouth Customer

    we will see

    Review Updated: 01/30/2020

    John Hancock was great. No hassle, 100% refund.

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    3 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    September 9, 2019
    Kevin from IN Verified Squaremouth Customer

    My travel dates changed. It was very easy to change my travel dates on the policy.

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    6 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    August 31, 2019
    Robin VH from CA Verified Squaremouth Customer

    Our Flight was cancelled due to airport strike. I had 3 hour trip delay and cancel for any reason.Trip delay was 28 hours and had to change airports. Claim paid with no problems. Having receipts and flight cancellation documents made it go quicker. Got prompt reply to emails. I would use John Hancock again.

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    11 out of 11 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    August 31, 2019
    MIRZA from VA Verified Squaremouth Customer

    Happy with the company thus bought to date all the travel insurance through them.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

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