I really did enjoy the way the carrier allowed me to search and compare the different policies. That was the initial key to my satisfaction.
Fortunately, I didn't need to use any facit of my trip insurance, but I felt confident it was there if I needed it. That piece of mind helped me to enjoy my trip.
The trip was changed from nepal,tibet to india and the agent was very helpful
I did not make a.y contact during the trip.
I have not submitted everything yet since i am waiting for a repair to be completed.
Buying the policy was very smooth and easy. I am in the process of filing a claim for loss of backpack with contents. I will comment again after the claim is completed.
SPOKE TO AN AGENT FROM OVERSEAS. VERY EFFICIENT
Since they have most of the info already, seems like the repetitive requests are designed to discourage people from filing claims
Well I am reserved at this pont to see how the claim managment goes. I haveonly had to use my trip insurance policies onc in about 20 years but I sufferred a sbstantial setback on thei trip and have tried to start the claim process prior to leaving due to cancelled flights to my destination
Personable and knowledgeable claims agent.
An MH Ross customer service agent made it very easy for me to add additional coverage after I purchased my airline tickets.
I filed a claim last week for delayed luggage. I then followed up with required documentation via fax, and I haven't heard anything. I would like to speak to someone in regards to my claim and get it resolved.
Thank you to Square Mouth for providing us with choices in coverage, and to M H Ross for their competitive prices and great policies. We are always able to travel with confidence when we purchase travel insurance and M H Ross seems to have exactly what we need in coverage.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
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$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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