Nationwide Mutual Insurance Company
Overall Rating 4.06 Out of 5
Overall Rating 4.06 Out of 5
202 Reviews Since 2018

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    June 20, 2018
    Don from TX Verified Squaremouth Customer

    I did not file a claim, but I did call the company upon return from my trip to explore the possibility of filing a claim due to luggage delayed by more than 24 hours. I probably could have determined this by reading the full policy, but since I did not make any purchases for items needed due to the luggage delay, I had no basis for a claim. However, in discussing the claims process with the agent, it was apparent to me that the amount of substantiating paperwork on both the luggage delay and the purchases is significant. So much so, that I believe I would have had to spend a significant amount of time with the airline to get the documentation of the luggage delay that Nationwide Mutual required. I'm not sure they are any different than any other company on this, but I thought I had what would be required until I talked to them.

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    23 out of 27 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Prime
    Review Received:
    May 21, 2018
    Dave from WA Verified Squaremouth Customer

    Got coverage for a reasonable amount of money that provided some peace of mind. Being able to call and speak to someone who seemed knowledgeable was helpful.

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    5 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    May 15, 2018
    Wendy from PA Verified Squaremouth Customer

    I have only had one call so far with Nationwide to report that we couldn't go and ask for the claim paperwork. We had to cancel our trip due to a medical procedure I had where I cannot fly until it's all resolved. I am curious to see how this process goes and whether my claim gets paid.

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    3 out of 9 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    May 8, 2018
    Dennis from MI Verified Squaremouth Customer

    Tried to discuss a potential issue via the 800 number provided only to realize that the business office could only be reached during normal working hours for the eastern timezone. The people I was able to reach during the weekend were unable to assist with my questions... this caused me to worry all weekend until I could reach someone on Monday.

    Didn't really care for Nationwide after I was finally able to talk with them. I do not believe I would insure with then again.

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    48 out of 49 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    April 30, 2018
    Guy from NY Verified Squaremouth Customer

    Your customer service representative was courteous and efficient during my phone call. Explained my benefits and told me all that i needed to file my claim. Also I was sent an email with the necessary instructions and claim forms. My claim will be in the mail shortly.

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    11 out of 16 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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