Sales & Service Data

TOTAL SALES
7,146
Since 2018
MONTHLY SALES
324
Average Monthly Sales Since 2018
REVIEWS
123
Since 2018
Overall Rating
4.1 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,146
policies sold

0.2%
negative reviews

0.2% (17) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    78
  • 4 stars
    12
  • 3 stars
    16
  • 2 stars
    6
  • 1 star  
    11
Top Providers
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4.6/5
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IMG
4.47/5

Nationwide Mutual Insurance Company All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    In general my experience was good, but I wanted a product that would work domestically and internationally for a year-old period, for periodic trips not gone the entire year. I guess you don't offer that.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    No further comments.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I canceled this policy because, contrary to pre-purchase information, it did not cover pre-existing conditions.

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    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Finding the correct policy for me was easy with the help of customer service. The price was very fair. I did not have to place a claim - luckily.
    I would recommend Nationwide Mutual Insurance to anyone

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    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I bought travel insurance from Nationwide via Squaremouth, my policy # NWE1803026311B for China Travel. The agency that organize my trip , Sinorama Hollidays Inc. , went on out of business. My policy cover financial default but Natiowide Insurance denied my claim, I already paid over $4,000.00 for this trip

    Response From:
    Nationwide Mutual Insurance Company
    Nationwide Mutual Insurance Company:
    Jen
    Response Received:

    The Closure Advisory states that “Consumers may file a claim for the original land and arrangements paid for and not provided due to the failure of Sinorama Holidays Inc (accommodation, bus tour, speed train, cruise and air travel in destination and any optional tours purchased) from the Travel Industry Compensation Fund.”. It also states that you can download a Consumer Claim Form by clicking a link in the advisory or by emailing tico@tico.ca and that there is a 6-month filing deadline for claims.

    Response From:
    Squaremouth:
    Cheri Cummings
    Response Received:
    December 7, 2018

    Thank you for posting a review of Nationwide Mutual Insurance Company.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    8 out of 8 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    My trip was cancelled by the Canadian Government when they revoked the business license of the travel company we booked with. I filed a claim with Nationwide but my claim was denied because they don't cover "the bankruptcy or default of the agency from whom you purchased your land/sea arrangements." My friends booked with another company (through squaremouth) and they received full refunds. I contacted the Zero Complaint department but the rep I talked to didn't think my claim would be paid by the company.

    My advice is to read the policy language carefully with respect to financial default because it's obvious that all policies aren't created equal.

    Response From:
    Nationwide Mutual Insurance Company
    Nationwide Mutual Insurance Company:
    Jen
    Response Received:

    The Closure Advisory states that “Consumers may file a claim for the original land and arrangements paid for and not provided due to the failure of Sinorama Holidays Inc (accommodation, bus tour, speed train, cruise and air travel in destination and any optional tours purchased) from the Travel Industry Compensation Fund.”. It also states that you can download a Consumer Claim Form by clicking a link in the advisory or by emailing tico@tico.ca and that there is a 6-month filing deadline for claims.

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    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Your customer service reps are very well trained, knowledgeable and helpful.

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    2 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    The tour company, based in British Columbia, declared bankruptcy. Nationwide denied our claim since their travel insurance did not cover the failure of the tour operator. In my opinion this reason is unacceptable.

    Response From:
    Nationwide Mutual Insurance Company
    Nationwide Mutual Insurance Company:
    Patty
    Response Received:

    The departure date for your trip to China listed on your itinerary is November 9, 2018.

    Upon review of the Sinorama Holidays, Inc. Closure Advisory you submitted, it provides specific instructions for individuals who have booked a tour to China with departure dates from August 21, 2018 onwards. The Closure Advisory states that “Consumers may file a claim for the original land and arrangements paid for and not provided due to the failure of Sinorama Holidays Inc (accommodation, bus tour, speed train, cruise and air travel in destination and any optional tours purchased) from the Travel Industry Compensation Fund.”. It also states that you can download a Consumer Claim Form by clicking a link in the advisory or by emailing tico@tico.ca and that there is a 6-month filing deadline for claims.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Since I haven’t completed the filing of my claim it’s hard to be thorough in providing feedback. The forms that were emailed to me for the foreign medical provider were not helpful due to the language barrier as they were only in English. Perhaps having forms available in dual Spanish/English might be something to look into particularly in “3rd world” cities like Cozumel Mexico.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel my trip due to upcoming surgery. I filed all the necessary forms and documents. Instructions were clear and concise. No need to call for assistance. My claim was processed within 30 days and I had my refund in hand 35 days after my claim was filed. Now that is customer service. I have an upcoming European trip planned for July, 2019. I have already purchased insurance with Nationwide.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 11 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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