Sales & Service Data

TOTAL SALES
5,215
Since 2018
MONTHLY SALES
347
Average Monthly Sales Since 2018
REVIEWS
72
Since 2018
Overall Rating
4.02 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

5,215
policies sold

0.2%
negative reviews

0.2% (12) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    43
  • 4 stars
    8
  • 3 stars
    9
  • 2 stars
    5
  • 1 star  
    7
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4.59/5
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Nationwide Mutual Insurance Company All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    My trip was cancelled by the Canadian Government when they revoked the business license of the travel company we booked with. I filed a claim with Nationwide but my claim was denied because they don't cover "the bankruptcy or default of the agency from whom you purchased your land/sea arrangements." My friends booked with another company (through squaremouth) and they received full refunds. I contacted the Zero Complaint department but the rep I talked to didn't think my claim would be paid by the company.

    My advice is to read the policy language carefully with respect to financial default because it's obvious that all policies aren't created equal.

    Response From:
    Nationwide Mutual Insurance Company
    Nationwide Mutual Insurance Company:
    Jen
    Response Received:

    The Closure Advisory states that “Consumers may file a claim for the original land and arrangements paid for and not provided due to the failure of Sinorama Holidays Inc (accommodation, bus tour, speed train, cruise and air travel in destination and any optional tours purchased) from the Travel Industry Compensation Fund.”. It also states that you can download a Consumer Claim Form by clicking a link in the advisory or by emailing tico@tico.ca and that there is a 6-month filing deadline for claims.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Your customer service reps are very well trained, knowledgeable and helpful.

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    0 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    The tour company, based in British Columbia, declared bankruptcy. Nationwide denied our claim since their travel insurance did not cover the failure of the tour operator. In my opinion this reason is unacceptable.

    Response From:
    Nationwide Mutual Insurance Company
    Nationwide Mutual Insurance Company:
    Patty
    Response Received:

    The departure date for your trip to China listed on your itinerary is November 9, 2018.

    Upon review of the Sinorama Holidays, Inc. Closure Advisory you submitted, it provides specific instructions for individuals who have booked a tour to China with departure dates from August 21, 2018 onwards. The Closure Advisory states that “Consumers may file a claim for the original land and arrangements paid for and not provided due to the failure of Sinorama Holidays Inc (accommodation, bus tour, speed train, cruise and air travel in destination and any optional tours purchased) from the Travel Industry Compensation Fund.”. It also states that you can download a Consumer Claim Form by clicking a link in the advisory or by emailing tico@tico.ca and that there is a 6-month filing deadline for claims.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Since I haven’t completed the filing of my claim it’s hard to be thorough in providing feedback. The forms that were emailed to me for the foreign medical provider were not helpful due to the language barrier as they were only in English. Perhaps having forms available in dual Spanish/English might be something to look into particularly in “3rd world” cities like Cozumel Mexico.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel my trip due to upcoming surgery. I filed all the necessary forms and documents. Instructions were clear and concise. No need to call for assistance. My claim was processed within 30 days and I had my refund in hand 35 days after my claim was filed. Now that is customer service. I have an upcoming European trip planned for July, 2019. I have already purchased insurance with Nationwide.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Prime
    Review Received:
    From: Verified Squaremouth Customer

    Everything was a wonderful positive experience. I did contact Nationwide and ask them if they were a new addition to the travel insurance industry since they did not have many sales or reviews. They answered all of my questions and I was very comfortable and happy to use their services. Thankfully, we did not have to file any claims!!!!!!! We will certainly Squaremouth and Nationwide for future trip insurance. Thank you!!

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Did not need it, but glad it was there.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    no claim no problem

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I felt it was an extremely slow process which started in October 2018 - however the insurance company agreed to my claim & I have received my reimbursement check by Co-ordinated Benefit Plans on behalf of Nationwide Mutual.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Prime
    Review Received:
    From: Verified Squaremouth Customer

    Once the policy was issued I felt that it was a good choice.

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    0 out of 1 people found this review helpful

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