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Once the policy was issued I felt that it was a good choice.
After being without my luggage for over 24 hours I called to get some assistance.
I filed a complaint/ claim - case number # 1814685.
I spoke with John who was very pleasant. However, when I called back the end of the next day for an update I learned his only involvement was to call the airport and ask them to call me directly when they learned the whereabouts of my luggage.
We landed Saturday afternoon and on Sunday evening we were told that my luggage had arrived to the hotel. The issue when I called for assistance was that the incorrect luggage was delivered.
Easy, clear, and a good number of choices. Customer service was friendly and helpful before my trip. Will definitely use SquareMouth from now on.
I requested a claim, was sent the paperwork, completed the paperwork, and have heard nothing from nationwide, yet. I was unable to go on my trip because of injury.
Insurance company does not cover the extra money I paid to upgrade my air ticket I find that ridiculous. I'm putting in the claim for air for you from Denver to Iceland because my traveling companion became ill and had to be in the emergency room in Denver. She was advised not to travel. But Iceland is not refunding my airfare for some
So far, was just a phone conversation about how to file a claim. They were clear and helpful
When I called customer service to inquire about filing a claim for lost/stolen glasses on my flight, the customer service representative said “if your glasses were stolen from your baggage, you can file a claim. But first you must file a claim with the airlines which is a lengthy process and then you will file a claim with us- a very lengthy process and the claim will most likely be denied.” At this point, I lost complete faith in this company and realized that my insurance policy was a complete waste of money. I’d never buy travel insurance again with this provider!
File a claim two weeks ago, still have not heard from them.
just like the efficient way I can find a bunch of policies all at once quickly and compare apples to apples. I dont have time to waste. And I get complete documentation emailed to me with all the pertinent information I need while away. Also had a slight problem that I needed to deal with the insurance company and it was handled easily and quickly (not claim related)
Due to a serious illness, we had to cancel our trip one month before the trip. We filed our claim on August 6th. We received our refund for the hotel within 2 weeks. We are still waiting for the refund for airfare. We filled out a bunch of forms, provided all the information requested. We received confirmation of paperwork on Aug. 6th and told that review would take 15 business days and if we heard nothing during that time, our refund would follow shortly. Two days ago we received an email asking for another form to be filled out and once that was received, we would be back under review for another 15 business days. We could not open the encrypted form and had to call and get them to resend it as unencrypted. I asked about the 15 business day delay and the representative told me it may not be that long but they are backed up.
We are experienced worldwide travelers and this was our first experience with travelers insurance. It may be our last.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more