Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

It has been 2.5 months since filing the claim and NOTHING has been done, yet. Nationwide keeps shifting around adjusters, avoiding phone calls, and doing everything to delay the process. It is bad faith!

Filed my claim 9/16/2021, and it has still not been processed yet. I have made several calls, and am always on hold for at least 20 minutes or more. They just keep saying they are back up; it has not been a good experience so far. I am actually calling now and have been on hold for over 30 minutes.

I had never purchased travel insurance before. This comprehensive policy made it less stressful knowing the trip would be reimbursed if unable to travel or if I became ill traveling.

Choose for coverage and price.

There was no need to contact prior to trip. I had a medical emergency during the trip. I attempted to contact NW Ins. by phone regarding intent to file a Claim while on trip. Only able to contact by internet. Email was received acknowledging my contact, but no follow up after that.

We've initiated a claim because our flight was canceled, effectively canceling the entire trip, since we were unable to reschedule the flight in time to complete the trip. We're awaiting documentation from American Airlines and our travel agent to complete the claim. So far, we're completely satisfied, though we've really just started.

I submitted a claim on September 15, 2021 providing all of the documentation required. No one has gotten back with me, though they tell me via standard reply that things are taking longer than usual.

But, I expect more from Squaremouth and their insurance carriers. I am not angry, just looking for an actual agent to call me and say something like, "You're important to us. We hope to have your claim reviewed by X date. Thank you for being patient. Here's a number where you can reach us if you have any concerns or questions."

But I get nothing. Have gotten nothing. I'm frustrated and I am feeling taken advantage of by thinking my trip was insured with a reputable company, but reputable companies don't treat their clients like I am being treated.

Squaremouth, can you help? This is my info.

Name: dorothy brunetti
Member ID: NWE20030208247B
E-mail Address: dede.brunetti@ilcworldwide.com
Address: 13552 Kings Glen Drive, St.Louis, MO, 63131
Phone Number: 3146623500 cell

Gratefully yours,
Dorothy Brunetti "Dede"

Everything easy-as-pie, smooth-as-silk. Happy with the experience of purchasing the policy and modifying it several times prior to departure. I did not need to file any claims.

Filed my claim in September and was told it would take 15 days to hear back. it has been almost a full month and still have not received any correspondence.

I really like the way Squaremouth is set up so the user can easily compare plans. I initially made a mistake with the data entry of the end date of our trip, and it was easily and quickly rectified after one email to customer service of Nationwide Mutual Insurance. Thank you for such a great service.