0.2% (93) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
357
4 stars
102
3 stars
72
2 stars
30
1 star
63
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
42,249
Since 2018
MONTHLY SALES
297
Average Monthly Sales Since 2018
REVIEWS
624
Since 2018
Overall Rating
4.02 out of 5
Overall Rating 4.02 out of 5
624 Reviews Since 2018
Customer Reviews for Nationwide Mutual Insurance Company
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Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
April 22, 2019
Ricky from LA
Verified Squaremouth Customer
Nationwide provided me with the coverage I needed at a very reasonable rate.
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1 out of 1 people found this review helpful
Rating 1 out of 5
Policy:
Essential
Review Received:
April 14, 2019
Kathleen from CT
Verified Squaremouth Customer
No online tools. Everything is paper-based. Had to cancel trip before final payment. They made it so restrictive to apply the premium to a future trip that I didn’t even bother.
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12 out of 12 people found this review helpful
Rating 2 out of 5
Policy:
Essential
Review Received:
April 8, 2019
Natalia Marin from GA
Verified Squaremouth Customer
Good morning,
When I submitted the complain they sent me an email within a week for me to complete and provide an explanation and copy of receipts. Then maybe a week later I received another email asking the same thing and requesting receipts an a description of what happened; 10-12 days ago a lady called me saying that she needed an email from me explaining what happened along with receipts of my expenses and a picture of the damage suitcase I told her I did sent this twice already. Since then, I haven't heard back, I sent the email as she requested me to do and I don't know where my claim status is at this point.
Thanks,
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5 out of 5 people found this review helpful
Rating 3 out of 5
Policy:
Essential
Review Received:
April 5, 2019
Khristina from OH
Verified Squaremouth Customer
Though I am not filing a claim, I am waiting to hear back from a representative about acquiring refunds for two policies that I thought I needed to purchased for my international travels. It turns out that the flight tickets that were purchased included travel medical insurance. I didn't find out until I received my tourist card at the ticket counter - I immediately contacted an agent from Nationwide and they said that all I had to do was send a returning email to the policy confirmation email stating that I am not filing a claim but I am requesting a refund before departure. I was told that everything should work out just fine because I did not leave the country yet.
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2 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Essential
Review Received:
March 26, 2019
pauline from TN
Verified Squaremouth Customer
I mailed everything. to file a claim. I still haven't heard anything almost a month later.
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7 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
March 22, 2019
Alonza from MN
Verified Squaremouth Customer
Very helpful and convenient.
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1 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Essential
Review Received:
March 19, 2019
Henry from LA
Verified Squaremouth Customer
Very nice and easy to get coverage and great customer service
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0 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
Essential
Review Received:
March 15, 2019
JOHN from KY
Verified Squaremouth Customer
We contacted Nationwide as soon as we learned we would have to cancel our trip. We were furnished with forms, though we gave sufficient info to Nationwide by phone and now will have to have physicians in another town complete forms they do not want to be bothered with. The cancellation was because of emergency surgery (wife) and hospitalization.
I have contacted the air carrier and have been given credit so the claim will be limited to the lost rental of the condo and I was able to pay only one-half of the total rent.
In other words, with all of the efforts I have made, the claim should be much simpler than it is.
No criticism of Squaremouth, but would hope with its purchasing power it could simplify the claims process. I will use Squaremouth again.
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
March 9, 2019
Patricia from OH
Verified Squaremouth Customer
Helpful in sending me a hard copy of the policy
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0 out of 0 people found this review helpful