Asjide from a very impersonal email giving the contents of the
policy, I heard NOTHING from RoamRight. Very upsetting!
All my friends and I were looking for was coverage for emergency helicopter evac from the mountains for a backpacking trip. I get the fine print. But seriously, if you or really ANY carrier would just offer a product that would simply state that coverage would be adequate, without any guessing or wondering you would take over this albeit niche demand in the insurance market.
I'm not talking about high risk stuff here. Just a bunch of guys hiking without tech.
Honestly I'm still only "pretty sure" that this coverage would have gotten me out of the mountains if I had had an injury. Customer service was marginally helpful here as he kindly read word for word what I could read for myself off the internet.
After poring over many options, I just picked one. Thankfully, none of our group needed to test our luck and see if our policies would have held water.
Seriously--write a simple policy and market it. People like me will find the clear cut coverage and buy it.
Our connecting flight from Denver to Honolulu was cancelled on June 19, 2016. I called RoamRight on the same day and informed the Agent of our predicament. She was very accommodating and sent us the link on where to file the necessary claim forms. It was the highlight of an otherwise dreary day!
I like the ease of buying the policy online. Questions were answered promptly. I Lao like having access and being able to print the policy anytime I need.
We actually thought we would be filing a claim because we were guaranteed by Royal Caribbean that we would be able to make a 11:40 flight return flight home but we were not able to get off ship and make that flight. We got to airport as our flight was departing. We were very upset about that because we had obligations and needed to get home that day. We were very surprised that southwest was able to get us on a flight 4 hours later all 10 of us. We figured we would have to stay over. I don't assume that we have any reason to file a claim because the airlines did not charge us any thing. So other than a couple of extra meals we were not out extra money.
I am waiting for refund on a cancelled flight from Sacramento to Belize city. American is "reviewing" our request and taking their sweet time. Can square mouth help with this process?
The process was simple and straightforward. Everything was done online. I'm 100% satisfied with roamright and would recommend them to anyone . I had to give a rating for my interaction with roamright during the trip, so I gave them 5 stars. However, I didn't go on the trip to to an illness of one of my travel companions, so that particular rating was made up just to be able to complete the review
Getting the right coverage was extremely easy and low cost.
I was not able to get good info from your customer service. At the end we did not have to get home but I guess it was my fault for not reading the policy before I bought it. I dont think I would use your service again.
as a on going customer I've always found squaremouth a helpful and much appreciated web site ..as it provides tailor made access to travel insurance at 1/2 to a 1/3 of the cost as they same coverage offered buy airlines, travel agencies or tour providers. keep up the good work
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