Sales & Service Data

TOTAL SALES
26,899
Since 2012
MONTHLY SALES
1667
Average Monthly Sales Since 2012
REVIEWS
825
Since 2012
Overall Rating
4.52 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

26,899
policies sold

0.2%
negative reviews

0.2% (64) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    544
  • 4 stars
    175
  • 3 stars
    42
  • 2 stars
    13
  • 1 stars
    16
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I began feeling ill on a Friday.....I was to leave for Miami and then Cuba the following Tuesday. I saw my doctor on Monday and she advised me not to travel. I called my travel company and then at some point filled out the claim info for RoamRight. I don't remember the timing of all of that as I was not well. A week or so later, I emailed my claim rep to do a follow up. I was advised that the claim had been approved and a check was in the mail. RoamRight was very professional and timely in their response. I will definitely recommend them to all friends and family.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My interaction is not complete with Roam Right yet. To date my experience with Roam Right has been good. They quickly responded to my email and also sent an email letting me know they had received my claim. Once the claim process is completed I will be able to give a better and more complete review.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Thus far, interactions with RoamRight have been entirely online. I have submitted all paperwork and am waiting for a determination of the claim. I am a bit surprised that I haven't been contacted by a live person, but I have received periodic e-mails from costumer service so I am being patient.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I found the price for the insurance reasonable for what I wanted to cover in case of emergency during my India trip.
    Squaremouth and RoamRight representatives were very helpful answering my questions. I found comments from other travelers very helpful toward my decision to buy this travel insurance. I'm glad that I didn't need to use the insurance, BUT, I felt more prepared having it for the just in case situation!
    I will be buying the same type of insurance from your organization for another upcoming trip later this year.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    When I called to check on the status of the reimbursement, the lady just asked me a couple of questions and then said that she was going to get a check sent that next day. It came very fast. Great customer service!!!

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  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Would like to see more communication about the claim I filed

    Review Updated: 04/29/2016

    I'm having a difficult time getting a check reissued, I've been trying for approximately 2 1/2 weeks, they always say they will when I call but it never gets done, please advise on what I can do.....
    Frustrated

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I found that calling RoamRight was easy and incurred a very short wait time. The first time I called, I got a quick and definitive answer as to whether we would be covered by cancellation due to illness. The second time, I was asking some questions about filling out the claim form, and I got those answers clearly and definitively. In both cases, the people answering were friendly and informative. I have not yet heard an official resolution of my claim, but assuming all goes well, I will definitely use RoamRight again.

    Review Updated: 04/23/2016

    My mom became very ill and had to be hospitalized twice, and I am her primary support person. There was no waiting a long time on the phones. I got clear answers to my questions as to whether or not I was covered under this situation. I made my claim, and was reimbursed for the amount I expected. For this reason, I will always use RoamRight for insuring future travel.

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  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    So far we have used RR several times Our experience has been good. Cancelled flight help and insurance payments for overnights and Neal's and alternative transport all went smoothly..

    Response From:
    RoamRight
    RoamRight:
    The Roam Right Team
    Response Received:

    Susan,
    Thank you for being such a loyal customer! We’re always happy to help you – that’s what we’re here for. Please continue to remember RoamRight for your future trips.
    Safe travels,
    The RoamRight Team

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I called to get a quote and in about 5 minutes, I was able to get the policy and be all set.
    Person on the phone was really reliable, professional and nice. Great experience....

    Review Updated: 04/18/2016

    It seemed to take a little while, but I was VERY satisfied with the way my claim was handled (it might help to tell people from the start that it will take 3 weeks before they're likely to hear back) .... but I was very impressed with the swift response from SquareMouth and especially with the Zero Complaints guarantee. Roam Right honored its policy, and for that I am really grateful.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Purchased the travel insurance online, did not need to file a claim but I feel travel insurance is a smart buy because one never knows if they will need it or not. I recommend RoamRight.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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