Disappointed in lack of personal contact from Roamright after claim was made 8 days ago and counting.
Thank you for reaching out to us. A claims examiner is currently reviewing the details of your claim and will be contacting you shortly.
Thank you for making us aware of your complaint.
A member of the Zero Complaint Team contacted you today with additional information regarding your claim.
Please contact us if we can be of any further assistance. We are delighted to help and can be reached at 800-240-0369.
Thank you for taking the time to submit a review.
This, I think, is my third usage of Squaremouth. When I had a question last time, it was easily resolved even though it took long time to get somebody to answer the phone. She was pleasant and easy to speak.
We planned this particular trip a year in advance. This meant that after my initial purchase of insurance from RoamRight there were three additional costs I needed to add to the policy as the plans evolved. My contacts with Customer Service were pleasant and efficient. Even though travel insurance is costly, it's always good to have completed a trip NOT having to file a claim.
Two previous claims were processed very quickly
My interaction is not complete with Roam Right yet. To date my experience with Roam Right has been good. They quickly responded to my email and also sent an email letting me know they had received my claim. Once the claim process is completed I will be able to give a better and more complete review.
The experience was great. Would use this company again
Very helpful so far. Will see how it goes after claim received.
RoamRight was good. Staff was knowledgeable, the policy had coverage for a business owner in the event the business owner had to cancel for work related reasons. This feature is not widely available.
When we were stuck in the airport with our flight cancelled, i phoned RoamRight and they were very helpful in explaining all my options.
Did not need so use, so all good. I was scared of Zika so wanted coverage.
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Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.Read more
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