Sales & Service Data

TOTAL SALES
33,597
Since 2012
MONTHLY SALES
1745
Average Monthly Sales Since 2012
REVIEWS
989
Since 2012
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

33,597
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    660
  • 4 stars
    212
  • 3 stars
    50
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.49/5

RoamRight Reviews


  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Asjide from a very impersonal email giving the contents of the
    policy, I heard NOTHING from RoamRight. Very upsetting!

    Was this review helpful to you?

    3 out of 6 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    All my friends and I were looking for was coverage for emergency helicopter evac from the mountains for a backpacking trip. I get the fine print. But seriously, if you or really ANY carrier would just offer a product that would simply state that coverage would be adequate, without any guessing or wondering you would take over this albeit niche demand in the insurance market.
    I'm not talking about high risk stuff here. Just a bunch of guys hiking without tech.
    Honestly I'm still only "pretty sure" that this coverage would have gotten me out of the mountains if I had had an injury. Customer service was marginally helpful here as he kindly read word for word what I could read for myself off the internet.
    After poring over many options, I just picked one. Thankfully, none of our group needed to test our luck and see if our policies would have held water.
    Seriously--write a simple policy and market it. People like me will find the clear cut coverage and buy it.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Our connecting flight from Denver to Honolulu was cancelled on June 19, 2016. I called RoamRight on the same day and informed the Agent of our predicament. She was very accommodating and sent us the link on where to file the necessary claim forms. It was the highlight of an otherwise dreary day!

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I like the ease of buying the policy online. Questions were answered promptly. I Lao like having access and being able to print the policy anytime I need.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We actually thought we would be filing a claim because we were guaranteed by Royal Caribbean that we would be able to make a 11:40 flight return flight home but we were not able to get off ship and make that flight. We got to airport as our flight was departing. We were very upset about that because we had obligations and needed to get home that day. We were very surprised that southwest was able to get us on a flight 4 hours later all 10 of us. We figured we would have to stay over. I don't assume that we have any reason to file a claim because the airlines did not charge us any thing. So other than a couple of extra meals we were not out extra money.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I am waiting for refund on a cancelled flight from Sacramento to Belize city. American is "reviewing" our request and taking their sweet time. Can square mouth help with this process?

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The process was simple and straightforward. Everything was done online. I'm 100% satisfied with roamright and would recommend them to anyone . I had to give a rating for my interaction with roamright during the trip, so I gave them 5 stars. However, I didn't go on the trip to to an illness of one of my travel companions, so that particular rating was made up just to be able to complete the review

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Getting the right coverage was extremely easy and low cost.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I was not able to get good info from your customer service. At the end we did not have to get home but I guess it was my fault for not reading the policy before I bought it. I dont think I would use your service again.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    as a on going customer I've always found squaremouth a helpful and much appreciated web site ..as it provides tailor made access to travel insurance at 1/2 to a 1/3 of the cost as they same coverage offered buy airlines, travel agencies or tour providers. keep up the good work

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

Read More

Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read More