So far we have used RR several times Our experience has been good. Cancelled flight help and insurance payments for overnights and Neal's and alternative transport all went smoothly..
The nurse gave me great advice, they called me to check on me daily
I didn't quite understand what costs I should and shouldn't include for my trip, so I ended up paying extra insurance. When I first bought the insurance, it wasn't adequately explained. Many of my lodging reservations were completely refundable up to 3days or even 24 hrs. before arrival. At some point, while on my trip it was explained to me that I should not have paid insurance on these types of lodgings.I was grateful for the phone insurance rep who really took the time to explain the policy towards the end of my trip, I wish I had talked to her when I first bought it.
Filed claim online; was asked for a few more documents. Spoke with Jaime, got her what she needed. Claim was placed Feb. 12, check was mailed Feb. 24. Great service. Only quibble was that there were two claims, (self and spouse) but there was no second claim payment eob generated, which caused a bit of confusion at our end. Not critical, in any event.
Well there was a lot of paperwork involved in filing the claim the process made sense and was handled quickly. They were also very helpful on the phone.
I thought I would be making a claim since my luggage had still not caught up with me after a week at home. I contacted Roamright about procedures and received prompt reply. A second question was answered just as promptly and clearly. Fortunately, I finally received my luggage so no claim will be filed
RoamRight provided the coverage I needed for peace of mind during my cruise/vacation out of the country. I was so pleased with the coverage that I recommended the company to fellow cruisers and strongly suggested they check out the company's offerings.
I was very pleased with everthing .thank you
From the time I made my first reservation until my entire travel package was in place took 20 days. Thanks for having a 21 day window for including pre existing medical. The trip had to be cancelled due to serious medical complications. We're almost ready to submit our claim
My trip to Israel/Palestine was postponed because of the violence in the area. I decided to request that the insurance be transferred to the new trip at whatever time we felt that it would be safe to go. I called and made that request and talked with Darlene. She said that they would have no problem transferring the insurance and made a note indicating that was their decision. So, as far as I know, i have insurance for whenever we go.
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