Sales & Service Data

TOTAL SALES
35,367
Since 2012
MONTHLY SALES
1690
Average Monthly Sales Since 2012
REVIEWS
1,017
Since 2012
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

35,367
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    679
  • 4 stars
    220
  • 3 stars
    51
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.46/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    With the weather and cancelled flights of winter 2014, travel insurance was inexpensive peace of mind. I didn't make a claim, but the performance of the insurer and the comments from those who had made claims, convinced me that my premium was well-spent.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I can only provide relevant feedback for my insurance provider before the trip, since I did not need to contact them during my trip, nor did I make a claim. The process of buying a policy was quick and straightforward, unlike some competing companies. I was going to Cuba, which required some extra considerations, and my insurer handled them well.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Didn't end up using the insurance just happy we had it just incase. So much cheaper then paying for the insurance w the cruise. My wife and I would've had to pay over $for insurance

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We were fortunate not to need to make any claim. But it was comforting to know we had excellent coverage for a very competitive cost.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    extremely easy to sign up - representative was helpful and knowledgeable. did not need to file a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Information we got regarding the policy was great. Fortunately, we had no issues and cannot give ratings to the other questions.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Asjide from a very impersonal email giving the contents of the
    policy, I heard NOTHING from RoamRight. Very upsetting!

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    3 out of 6 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Our connecting flight from Denver to Honolulu was cancelled on June 19, 2016. I called RoamRight on the same day and informed the Agent of our predicament. She was very accommodating and sent us the link on where to file the necessary claim forms. It was the highlight of an otherwise dreary day!

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I like the ease of buying the policy online. Questions were answered promptly. I Lao like having access and being able to print the policy anytime I need.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We actually thought we would be filing a claim because we were guaranteed by Royal Caribbean that we would be able to make a 11:40 flight return flight home but we were not able to get off ship and make that flight. We got to airport as our flight was departing. We were very upset about that because we had obligations and needed to get home that day. We were very surprised that southwest was able to get us on a flight 4 hours later all 10 of us. We figured we would have to stay over. I don't assume that we have any reason to file a claim because the airlines did not charge us any thing. So other than a couple of extra meals we were not out extra money.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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