I will use your service again
i have to see how good you are when i make claim. i was healthy and no problems during vacation. so far so good. anyway, thanks. bipin shah. i took another policy for my grand son who left tokyo on 24 july.
Policy was good. Customer service was so-so. The rep didn't seem to believe we had a good enough case for a claim because the airline told us to collect our baggage causing us to miss the flight due to a delay in arrival. Despite having explained this, were told by the rep, "A missed connection just because you had to check your bags isn't really a reason, but I'll forward you the claim information anyway." Didn't seem very empathic. Claim decision is still pending to compensate our taxi fee.
Review Updated: 08/13/2015
Process was fairly straightforward. They split the cost between each person listed, so we received two checks, but the amount was correct.
Good coverage for a reasonable price. I like the coverage for terrorism at home or the destination as a valid reason to cancel a trip, as well as illness for myself or a close family member.
I travel sometimes with my daughters who are Canadians. While we need to get different policies because of the nationality / country of residence, I feel more secure insuring with the same company.
Flexible--allowed us to easily add coverage to our policy as we booked over several months.
I did call to ask questions about the policy prior to purchasing and while the woman on the phone did answer my questions, she wasn't friendly nor did she seem particularly knowledgeable.
Unfortunately we had to use our travel insurance due to illness just before the trip was to begin. We had to cancel the entire trip. I had numerous conversations with the Claims Department - always with very friendly and helpful Claims Agents. They couldn't have been more helpful in instructing me in the filing process. I sent all the forms that they asked for and in about 3 weeks I was informed that they had issued a check for the entire cost of the trip for my wife and me. Would definitely recommend RoamRight.
Having travel insurance from Squaremouth gives me great piece of mind in planning our vacations.
Did not need to file a claim.
I had to adjust the cost (down) of our policy and the person was very pleasant and helpful. The adjustment was made quickly and was reflected right away on our credit card.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More