Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
14,912
since 2012
Monthly Sales
626
average monthly sales since 2012
Reviews
596
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,580 policies sold - 264 average monthly sales over last 3 months - 14,711 reviews - overall rating 4.3 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.3 out of 5

14,912 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    376
  • 4 star
    132
  • 3 star
    31
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Friendly people and happy to help me make a change to our policy.

    FYI, I purchased through Squaremouth, which I always go to first!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I could have used coverage for the cost of the rental car when it was disabled due to an accident. My personal insurance covers the other costs. Had I known that this was available and that it is not covered by my car insurance, I would have bought it. It would have cost $14 per day if elected from the rental agency.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Unless one files a claim one cant really decide whether the carrier is good or not.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Roam Right handled our claim in an timely manner and with no issues. We would purchase from them again and recommend them to others.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We had peace of mind knowing we had insurance protection if needed while on a three week trip to England. Fortunately we had no problems while there.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Had to change dates. Had no problems.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Active
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    The website was hard to navigate through and I couldn't find the right insurance for me without asking someone. SO I had to talk to customer service which were helpful. The internet connection was a bit shaky so instead of the chat box closed instead of paused so in the midst of my conversation it shut off and I had to start a new with a new person and re-stating the whole conversation and what type of insurance I was looking for. Then when I manged to buy the insurance a default message appeared on the screen saying that the insurance was bought but not yet processed due to an error. Then I waited and waited to see if the charge would show up on my CC account but it didn't so then I had to send a message to customer service rep explaining what happened but only got an automated reply back saying that someone would be with me shorty. Got a message the next day and thankfully it was then fixed and I ended up getting the insurance. It was a bit stressful though. Wish that it was a much easier and smoother transaction.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    squaremouth is the only way I deal with travel insurance

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Due to an unforeseen medical situation, I was forced to cancel a rafting trip that I had planned for my family of three. To file my claim, I simply provided documentation about the trip expenses and my medical issues. RoamRight sent a check about a month or so later. No problems!

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I was pleased with extent of coverage and the competitive premium. My inquiries were answered clearly and in a timely manner.

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