Sales & Service Data

TOTAL SALES
43,272
Since 2012
MONTHLY SALES
1749
Average Monthly Sales Since 2012
REVIEWS
1,202
Since 2012
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

43,272
policies sold

0.2%
negative reviews

0.2% (71) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    808
  • 4 stars
    258
  • 3 stars
    65
  • 2 stars
    14
  • 1 star  
    22
Top Providers
RoamRight
4.53/5
Tin Leg
4.53/5
Travelex
4.45/5

RoamRight Reviews


  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Filed claim online; was asked for a few more documents. Spoke with Jaime, got her what she needed. Claim was placed Feb. 12, check was mailed Feb. 24. Great service. Only quibble was that there were two claims, (self and spouse) but there was no second claim payment eob generated, which caused a bit of confusion at our end. Not critical, in any event.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Well there was a lot of paperwork involved in filing the claim the process made sense and was handled quickly. They were also very helpful on the phone.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I thought I would be making a claim since my luggage had still not caught up with me after a week at home. I contacted Roamright about procedures and received prompt reply. A second question was answered just as promptly and clearly. Fortunately, I finally received my luggage so no claim will be filed

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  • Overall Rating 5 out of 5
    Policy:
    Active
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight provided the coverage I needed for peace of mind during my cruise/vacation out of the country. I was so pleased with the coverage that I recommended the company to fellow cruisers and strongly suggested they check out the company's offerings.

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  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I was very pleased with everthing .thank you

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  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    From the time I made my first reservation until my entire travel package was in place took 20 days. Thanks for having a 21 day window for including pre existing medical. The trip had to be cancelled due to serious medical complications. We're almost ready to submit our claim

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  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    My trip to Israel/Palestine was postponed because of the violence in the area. I decided to request that the insurance be transferred to the new trip at whatever time we felt that it would be safe to go. I called and made that request and talked with Darlene. She said that they would have no problem transferring the insurance and made a note indicating that was their decision. So, as far as I know, i have insurance for whenever we go.

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I did not go on vacation I had to exit the plane due to abdomen, back and leg pain. I received a full refund with no problem. I will use and recommend RoamRight In the future.

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  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Nothing to report. Uneventful trip led to no interaction with the insurance company.

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  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    We have filed a claim but it has not been settled yet. When my husband contacted Roam Right from the hospital, he was given a case number. After we returned and had all the documentation together, we heard from Roam Right very soon after the paperwork was provided. We have been advised as to whom at Roam Right will be handling our claim. We have another insurance company, so they will be coordinating. We definitely would recommend purchasing a policy, as the cost for 2 people for a 6-week trip was less than the cost of changing the airline flight home - not to mention the costs of emergency room, hospitals, and other trip interruptions. We will wait to hear the resolution, but so far, we are pleased.

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Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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