Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
15,592
since 2012
Monthly Sales
609
average monthly sales since 2012
Reviews
612
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,163 policies sold - 252 average monthly sales over last 3 months - 14,930 reviews - overall rating 4.47 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.47 out of 5

15,592 policies sold
0.4% negative reviews

0.4% (58) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    387
  • 4 star
    135
  • 3 star
    32
  • 2 star
    10
  • 1 star
    13
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Good price and coverage.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    No problems so far
    If you pay my $108 claim you are 100% perfect!

    Review Updated 12/17/2014

    Did a great job. Easy to deal with and very professional

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I will use them again.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Lots of choices and the customer service rep helped me figure out what best suited my needs.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I did not understand that delayed baggage reimbursement was only to cover expenses related to the delay. If I had, then I would have have felt it would be okay to make purchases rather than try and avoid them., I could have traveled by taxi (2 round trips) rather than walk ( at least 10 total miles) . This not only took time away from travel experiences but caused a blistering foot in my dress shoes. (needed a trip local pharmacy for foot issue--did not submit that bill) I could have purchased walking shoes but felt the baggage would be delivered sooner than it was.-again a purchase I avoided. Next time I will not hesitate to include any necessary item--After speaking with the Roam Right agent I now understand all reimbursements are strictly for purchases, never for inconveniences or missing out on travel tours to accept baggage delivery . I will be sure to read the fine print and be a better informed traveler. The Roam Right agent was courteous and did responded to my phone request promptly and I appreciated that very much.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Phone consultation was helpful to explain insurance options to be sure I got the protection I needed and no more no less.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I made a comparison of policies based on the Squaremouth website which showed me various policies based on parameters I chose. It was a fairly simple process and my one call to a representative at Squaremouth was very easy and informative. Other than that and since I didn't have to file a claim, I have no complaints.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Absolutely a no hassle experience. Nice folks to do business with. Paperwork straight forward as to coverage. Good price for the value. Hopefully any claims would have been taken care as efficiently.

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I will file my claim regarding my cancelled flights next week and then I will let you know of my resukts of the claim.

    Dinesh Shah

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  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The forms were easy to use and their web site explained the process very clearly. When I called, their staff answered all questions quickly and clearly.

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