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Arch RoamRight
Overall Rating 4.52 out of 5
Overall Rating 4.52 out of 5 2,157 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
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    Review Received:
    April 7, 2018
    Cynthia from NY Verified Squaremouth Customer

    I've used roam right multiple times over the past several yeats. They offer good rates and great customer service. I had a previous small claim and it was paid promptly

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
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    Review Received:
    April 7, 2018
    John from IL Verified Squaremouth Customer

    The agent was efficient and responsive to our claim and what they needed to finalize the process. The check arrived within several weeks of having all documentation submitted. Overall, a very good experience.

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
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    Review Received:
    April 2, 2018
    Katherine from MN Verified Squaremouth Customer

    The claim process was a bit slow, but otherwise great.

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
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    Review Received:
    April 1, 2018
    Kathleen from WA Verified Squaremouth Customer

    It's very difficult to file a Claim with their online form. They want extra documentation but don't give you a way to include those documents on the form. Is that a way to prevent the claim or just an IT error?

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
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    Review Received:
    April 1, 2018
    Mark from WA Verified Squaremouth Customer

    Roam Right medical folks read my medical history & decided to send a "rescue" nurse (Chris) to assist me.
    Turns out, that was a critical decision as I needed not only physical help for my broken leg, but oxygen
    as well. Chris was essential and I couldn't have gotten home without him.

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    3 out of 3 people found this review helpful

  • Rating 4 out of 5
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    Review Received:
    April 1, 2018
    Ronald from WA Verified Squaremouth Customer

    Before the cruise, we did not receive all the paper work. We contacted the carrier and received it quickly.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
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    Review Received:
    March 31, 2018
    Joseph from MN Verified Squaremouth Customer

    Bought what I needed and didn't have to use it. Mind at ease knowing it was there if needed.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
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    Review Received:
    March 29, 2018
    Marilyn from NY Verified Squaremouth Customer

    The process of purchasing my policy and receiving documentation was easy. I'm so glad I purchased the coverage, as my return was delayed due to weather, meaning the airline had no obligation to cover my expenses. I'm submitting a claim to cover two days' hotel expenses that otherwise I would have had to cover.

    Review Updated: 05/10/2018

    Straightforward claims process, no issues.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
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    Review Received:
    March 28, 2018
    Wayne from OR Verified Squaremouth Customer

    It turns out that the $500 per person missed connection benefit is woefully inadequate for international flights despite a $800 per person policy. The other limits seem as better coverage for likely need.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    March 28, 2018
    Judith from NH Verified Squaremouth Customer

    Fortunately, I didn't need it. It was affordable and I was happy to have it with me while I was traveling. When I called them with a question before I left for my trip, I got a very quick response and the person I spoke with was pleasant and seemed to be have a lot if information.

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    1 out of 1 people found this review helpful

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