Reviews, Sales, and Service Ratings for
Arch RoamRight

I found the representatives to be friendly and knowledgeable while i was getting quotes. Getting the policy was very easy and luckily I did not need to make a claim.

Thank you for your review. We are happy to hear we were able to make travel insurance easy for you. We hope you keep us in mind when it’s time to plan your next trip.

RoamRight 24 hour assistance is excellent in our opinion. During the first half of our trip, we forgot our medications that contain mine and my husband’s important medication at the cruise ship. I called RoamRight 24 hour assistance and the person that answers the phone was very polite and very helpful. She contacted the cruise ship, the cruise company customer service, and my husband's doctor right away. We we're able to resolve our problem within 2 days. I highly recommend RoamRight and we will definitely purchase travel insurance again with them in the future.

Thank you for your review. We are happy to hear our 24/7 emergency response team was able to quickly resolve your issues. We hope you keep us in mind when it’s time to plan for your next trip.

Both customer service and 24 hr assistance staff were friendly, clear spoken, and helpful in addressing my concerns as they came up - both in advance of the trip and while abroad

Thank you for your review. We are happy to hear you had a great interaction with our team, and we hope you keep us in mind when it’s time to plan for your next trip.

I ended up in the ER of University of Amsterdam Medical Center. I was there for 13 hours and had multiple test. We presented the documents you gave us. To date, we have not been billed.

Thank you for your review. We are sorry to hear about your travel experience. If you have any questions when filing your claim, feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

Thank you for posting a review of RoamRight.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Quick, efficient, to the point

Thank you for your review. We are happy to hear we met your travel insurance needs, and we hope to help protect your future trips.

I've called three times with different questions about filling out the claim.- a couple of weeks apart. Each time the person on the line was helpful, friendly and answered my questions right away. I am in the process of getting the doctor to fill out her form. Hopeful the ongoing process will be just as wonderful.

Thank you for your review. We are happy to hear you had a pleasant experience when you called, and if you need any further assistance in filing your claim, you know how to reach us.

They were helpful and understanding when I called with a question regarding my claim.

Thank you for your review. We are happy to hear you had a good experience with our customer service team, and we look forward to helping protect your next trip.

It's so hard to find anything that I need to file a claim. I called them on the phone and had to wait for a callback. They call back but could not help me. of course! I'm filing a medical claim and they said I have to do it online. But their instructions are not clear. I hope they can just email me the forms and let me know by phone what I need to do.

Thank you for taking the time to reach out to us. You can find information about how to file a claim with us on our website at this link: https://www.roamright.com/claims/how-to-file-a-claim/. Additionally, you do not need to complete the forms online. You can print them and fax them as well. If you would like one of our claims representatives to email you the claim forms and walk you through the process, we are more than happy to do that. You can contact the claims department at 855-762-6252.

You can also call our claims department if you have any questions about the suggested next step that our claims administrator provided to you when you first called. We are more than happy to explain that to you again and provide additional details if needed.

We hope this gave you more clarity into how to file your claim. We look forward to assisting you further.

Customer service was very helpful in helping us choose the best policy for our needs.

Thank you for your review. We are happy to hear you had a great experience with our customer service team, and we look forward to helping protect your next trip.

It was quick and painless. Very satisfied

Thank you for your review. We hope your trip went well, and we look forward to helping protect the next one.