Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
14,931
since 2012
Monthly Sales
632
average monthly sales since 2012
Reviews
596
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,589 policies sold - 267 average monthly sales over last 3 months - 14,711 reviews - overall rating 4.3 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.3 out of 5

14,931 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    376
  • 4 star
    132
  • 3 star
    31
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    no need to contact

    Claim Process
    No claim

    Was this review helpful to you?
    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    I claimed, because I could not make the trip due cancellation of flight ticket by airline without my knowledge.
    Roam right says that is not covered.
    Why we getting insurance which does not cover this situation?
    I will tell everyone, everywhere, that Roamright is no insurance to buy. I had most terrible experience with this insurance..

    Review Updated 09/16/2014

    Agent I talked with was rude, not helpful.
    My flight was cancelled by airline without my knowledge.
    I found out 2 days before the trip. After I arranged everything thing, packed fully. How that is not covered in insurance ?
    What is travel insurance for?
    With this result, I will never take Roam right ever again.

    Response Received
    RoamRight
    RoamRight
    RoamRight Team

    We have reviewed your situation and, as you stated, your travel insurance policy does not provide coverage in the event that a passenger’s ticket is cancelled by the airline. Typical travel insurance policies, including RoamRight’s, provide coverage for when an airline cancels or delays an entire flight, not an individual passenger.

    Was this review helpful to you?
    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Adventure
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Squaremouth was extremely easy to use to compare various coverage plans as well as compare specific coverage add-ons. It was very easy to use and highly effective.

    During Trip
    I didn't need to contact the carrier, but using Squaremouth to research coverage options was very easy.

    Claim Process
    I did not make a claim.

    Was this review helpful to you?
    1 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    There was never a time in which I was concern about needing insurance. It is always better to have insurance and not need it than to need it and not have it.

    During Trip
    I did not need to use any of the services of the company. I'm sure that they would have been there if I had needed them.

    Claim Process
    No claim!!!

    Was this review helpful to you?
    1 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    Didn't really use customer service function for this trip but if it includes ease of use in making the booking and the documenting that comes with it-- then am satisfied

    During Trip
    Did not need to use any service so cannot rate it.

    Claim Process
    No claim made so no feedback

    Was this review helpful to you?
    1 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Bought the policy based on comparison with other vendors: Best value for me at the desired price point. I had no communication with the insurance provider prior to my departure, nor during my trip. No need to file a claim, thankfully. So, why force me to rate them based on nothing?

    Was this review helpful to you?
    2 out of 17 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    Did everything online, had no need to contact customer service.

    During Trip
    Did not use.

    Claim Process
    Did not make a claim

    Was this review helpful to you?
    0 out of 11 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Great coverage, great rates, easy purchase!

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    My husband, age 56, passed away on 5/5/15. We are awaiting his final death certificate so we can file a claim.

    Response Received
    RoamRight
    RoamRight
    Vicki Z.

    Please accept our heartfelt condolences for your loss. Take your time - when you are ready, our claims team is here to help. Call us at 855-762-6252 and we’ll guide you through the process.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Service great--knowledgeable and so helpful.

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    Thank you for choosing RoamRight! Our team is always happy to help, and we hope you’ll remember us next time you travel.

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    0 out of 0 people found this review helpful