Sales & Service Data

TOTAL SALES
51,462
Since 2012
MONTHLY SALES
2009
Average Monthly Sales Since 2012
REVIEWS
1,392
Since 2012
Overall Rating
4.54 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

51,462
policies sold

0.1%
negative reviews

0.1% (74) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    944
  • 4 stars
    296
  • 3 stars
    78
  • 2 stars
    15
  • 1 star  
    24
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

RoamRight Reviews


  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The claim was settled for less than the amount claimed, due to lack of receipts. It was a small amount that I didn't have time and desire to fight back which is what happens in most of the insurance claims.

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    4 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I found it a little difficult to find medical evacuation insurance only, not as a part of a general travel insurance policy. Also, a friend called your customer service department directly to obtain quotes. She was sent more choices than I found on-line. That being said, I found, and purchased, what I was looking for.

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    4 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Since Medicare doesn't cover international travel, I was pleased to find emergency medical coverage and other services at a reasonable rate - $56 for both my husband and myself for an 18-day trip. Thanks for giving me peace of mind.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight did not process my claim properly. I became very ill and was hospitalized and RoamRight did all they could to not pay my claim. Awful customer service.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    We have been in contact with you regarding your claim and its outcome. Your claim was paid in accordance with the insurance policy that was purchased. If you need further explanation, please do not hesitate to contact us at claims@roamright.com.

    Response From:
    Squaremouth:
    Kasey Krueger
    Response Received:
    February 22, 2016

    Thank you for making us aware of your complaint.

    A member of our Zero Complaint Team will follow-up with you by the end of the business day on 2/23/2016.

    Additionally, we can be reached at 800-240-0369.

    We appreciate you taking the time to leave a review, amy.

    Was this review helpful to you?

    7 out of 9 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    claim is still pending....father in law was hospitalized......no issue should arise with processing this claim, but i've not been paid

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for your review. Please know that your claim is processing as usual. Due to an influx of claims caused by some major weather events we are asking for 4-6 weeks to process claims. Your claim was received just over a week ago.

    If you have any questions about your claim or would like to check on its status, you can contact the claims department at claims@roamright.com or at 855-762-6252.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I need Claim assistant to contact me since I have not received any communication back from you after initial acknowledgement.

    Review Updated: 02/11/2017

    Best Travel claim experience. They are by far the best and hassle free claim.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. Because of an influx of claims resulting from a series of natural disasters, our claims department is asking for 30-45 days to process claims. If you would like to check on the status of your claim, you can contact the claims department by email at claims@roamright.com or by phone at (855) 762-6252.

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    3 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    trio canceled insurance was not needed i received no refund on the cost for insurance.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    While your trip was cancelled, your claim forms did not list any trip-related cancellation expenses. Based on your review, it seems you are seeking a refund on your premium and not filing a claim for trip cancellation insurance.

    If this is the case, please call RoamRight customer service at 855-762-6744 or email customerservice@roamright.com for further assistance.

    If you do have expenses you would like to submit as part of your trip cancellation claim, a member of our claims department would be happy to assist you. They can be reached at claims@roamright.com or 855-762-6252, Monday – Friday 9:00am – 5:00pm ET.

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    RoamRight emailed the appropriate paperwork prior to my departure and that is the only communication prior to my trip so it isn't possible to rate my experience prior to contacting customer service. However, I had items stolen during my trip and had to contact them to file a claim.

    I contacted RoamRight by phone and they emailed me the claim form. They did not inform me at the time that I could have filed online and they did not discuss the time frame or procedure in any length. They also did not tell me what to do if I did not have a receipt so I had to make another call to get more information. I faxed the claim and received an email notice the claim was assigned. I waited 8 days to contact the claims adjuster. I emailed and received the same automated response I got 8 days earlier, which was we have your claim, but no further information was given . I decided to call the adjuster instead and was not allowed to speak to them and was told " it takes 2-3 weeks" and that is standard but your near the top of the list so that's good. It had not even been reviewed or seen by the adjuster so it takes 3 weeks before they even look at the claim. The customer representative was curt and somewhat sarcastic when I informed her that one of the items I was doing without was a cell phone that was stolen. She thought it was ridiculous that I could be living without a cell phone due to the claim with them. Because cell phones cost over $800 I would like to at least be partially reimbursed before I buy a new one. Therefore, I am living without one. Her attitude was not one of wanting to help. Overall, they have not been very informative, helpful, or efficient. I would not recommend them. We will see if they even do what they are supposed to do in the end.

    Response From:
    RoamRight
    RoamRight:
    The RoamRight Team
    Response Received:

    Thank you for taking the time to leave a review. As you mentioned, in order to thoroughly and accurately examine each claim, it takes 2-3 weeks from when the claim is submitted for an examiner to make a decision.

    In your case, a decision on your claim was made on 8/23 and you should receive the details of the decision shortly.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    August 23, 2016

    Thank you for posting a review.

    We apologize for your negative experience with RoamRight.

    A member of our Zero Complaint team contacted you to discuss your claim further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Representative was understanding and helpful in extending the effective dates of policy before we started trip, explaining that the policy actually had a longer validity period beyond the one-week period for which it was purchased.
    Wonderful customer service - will continue to use RoamRight/Squaremouth for our travel needs, and will continue to recommend the service to friends and colleagues.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My bag is lost in Rome, fortunately our cell phone was not in the bag, then we contacted them Immediately after we lost the bag, they provide me some information to solve the problem very quickly. So far so good with RoamRight untill now. I just submitted the claim form, hope I can get my compensation quickly

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    0 out of 0 people found this review helpful

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