Representative was understanding and helpful in extending the effective dates of policy before we started trip, explaining that the policy actually had a longer validity period beyond the one-week period for which it was purchased.
Wonderful customer service - will continue to use RoamRight/Squaremouth for our travel needs, and will continue to recommend the service to friends and colleagues.
My bag is lost in Rome, fortunately our cell phone was not in the bag, then we contacted them Immediately after we lost the bag, they provide me some information to solve the problem very quickly. So far so good with RoamRight untill now. I just submitted the claim form, hope I can get my compensation quickly
The buying experience was very simple. The person who assisted me was able to assist me quickly and knew his product. Since we didn't make a claim, I really can't speak further about the insurance and claim process.
Our overall experience is yet to be determined. We needed to cancel our trip due to a medical emergency with our daughter. Filing a claim has been fairly straightforward. We received an e-mail shortly after filing with our adjuster's name and contact information. Hopefully it is in the final stages of review.
The reps had a little trouble finding the right policy for me. The prices have gone way up since my purchase just 2 years ago and I wanted a simple policy. They were able to help me after a couple of phone calls. Fortunately I did not have to use it.
Due to political unrest in the country I planned to travel to, I ended up having to cancel the trip before I left, and I filed for "cancel for any reason" coverage.
"Cancel for any reason" coverage is at 75%
I didn't need to use the service while traveling, thankfully. Everything was fine, although I think the company would prove themselves a 5 star one if they were to be more proactive in providing clear instructions as to how to navigate certain emergencies or care if necessary in the countries where I was traveling. Giving them 5 stars simply because I knew they existed, yet never had to use them, doesn't seem 'earned' to me. What I did feel while traveling was a lack of certainty regarding just exactly how to handle everything if something were to go wrong. To me, "insurance' also means insuring a person's confidence and informing them before anything has occurred.
Unfortunately my dream vacation to Fiji did not turn out as planned. The second day at our destination resort, I fell and broke my pelvis in 2 places. I called Roam Right and they were there to help me get home. Sadly it took a week to get home as they flew 2 nurses to Fiji to accompany us on the trip home. We used our original plane reservations and they upgraded me to business class. I have been home for over a week now and have not heard from them as to our next step. I plan to call them.
I have been trying to adjust to life in a wheel chair for the next few weeks., It being Christmas time has probably caused some delays.
I filed a claim and I haven't heard from anyone at all in one week.
This is Kevin xxxxxxxxxx. Jean xxxxx is my wife. She is in a lot of pain and will be going to the hospital to resolve this issue in 2 weeks. therefore I have been dealing with this.
So far the claim process is going well. I just got the physician's report and will be mailing it in today. The help with the claim so far has been excellent. Buying the insurance was with a whole group of insurances on-line so not too personal.
If claim goes well which so far it has then I will be completely satisfied. You should probably survey me after that.
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More