After shopping several travel insurance carriers, I chose Sqaremouth because they offered better coverage for less money than their competition. I was able to choose the level of insurance I wanted that contained the specific item coverage I was looking for. Although I will not be making a claim, I would definitely choose Sqaremouth again, especially for costly trips overseas.
I was nervous about actually making a claim as the carrier was not a known name. Although I was happy to pay for insurance this way it was more a case of just knowing I had something to fall back on on an emergency.
Many of your questions do not apply as the claim is filed about 1 week ago and still pending. Performance reviews are thus not possible.
Thank you for taking the time to submit a review.
I understand some of the questions do not apply to your experience as you are currently in the process of filing a claim.
We invite our customers to submit a review one week after returning home from your trip. We ask you to grade your overall experience with the insurance provider before, during and after their trip.
At this time, since you have filed a claim, and it has not yet been closed, you will receive a claims review request five weeks after returning home from your trip to rate your claims processing experience.
Please keep in mind your policy comes with our Zero Complaint Guarantee. If you have a complaint about how your claim is being handled, our Zero Complaint Team will open a case against the insurance provider to mediate on your behalf. If your complaint isn’t fairly resolved to Squaremouth’s satisfaction, we will remove the insurance provider from our website and no longer sell their products.
We would like to open a Zero Complaint Case for you if you are not happy with the way your claim is handled. Please contact our Zero Complaint Team at 800-240-0369.
Again, thank you for taking the time to post a review.
Representative was understanding and helpful in extending the effective dates of policy before we started trip, explaining that the policy actually had a longer validity period beyond the one-week period for which it was purchased.
Wonderful customer service - will continue to use RoamRight/Squaremouth for our travel needs, and will continue to recommend the service to friends and colleagues.
I've used Roam Right before and will continue to use them for all my travels. Customer service is outstanding!! I'd give it a lot more than 5 stars if I could.
easy to purchase
coverage looked great
price was good
gave me reassurance
We had to change our flights and accommodations due to a death in the immediate family. Roam Right handled everything very professionally. I had to resubmit some copies but the claim was processed quickly and Roam Right reimbursed us for the full amount. We always purchase travel insurance when we travel overseas but this was our first claim. We will definitely choose Roam Right again in the future.
Sent in the required documentation and then heard back that an adjuster had been assigned. Waited for a week and when I checked online to see if the claim has been noted on my account, there was no record. Sent an email to Roam Right (and also called them) and then one also to SquareMouth to find out the status. SquareMouth followed up right away and contacted Roam Right and then found out the claim would be processed and payment would be sent in week. Received full payment for claim and appreciate follow up by SquareMouth
Since Medicare doesn't cover international travel, I was pleased to find emergency medical coverage and other services at a reasonable rate - $56 for both my husband and myself for an 18-day trip. Thanks for giving me peace of mind.
Nothing to report. Uneventful trip led to no interaction with the insurance company.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More