Sales & Service Data

TOTAL SALES
35,367
Since 2012
MONTHLY SALES
1690
Average Monthly Sales Since 2012
REVIEWS
1,017
Since 2012
Overall Rating
4.53 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

35,367
policies sold

0.2%
negative reviews

0.2% (67) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    679
  • 4 stars
    220
  • 3 stars
    51
  • 2 stars
    13
  • 1 stars
    19
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.46/5

RoamRight Reviews


  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    The trip was cancelled. My son was diagnosed with cancer a few days after I bought the insurance. He did have surgery before I bought the insurance and RoamRight denied the claim on that basis.

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    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    After my flight home was cancelled with both baggage and flight postponed 24 hrs I called yr agent from Charlotte Airport and explained my situation. I was told to keep any receipts, no problem. After arriving home without luggage as it was "still in St Thomas " I explained to yr agent that I would need to purchase a few items such as a hair brush and undergarments. Much to my surprise your coverage does not apply to flights home unless my bags are never recovered. This info was not printed on my coverage selection page I had in my hand and Im sure it was not outlined as important for me to know when I purchased the policy or when I called from Charlotte. As I still would have purchased trip cancellation insurance from some provider who probably has the same deceptive marketing techniques, I can tell you it wont be your company in the future. Lack of transparency and accountability in this world is so annoying and you obviously care only about your bottom line not how you achieve it. Guess I'll have to purchase trip insurance from the number 2 carrier next trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Representative was understanding and helpful in extending the effective dates of policy before we started trip, explaining that the policy actually had a longer validity period beyond the one-week period for which it was purchased.
    Wonderful customer service - will continue to use RoamRight/Squaremouth for our travel needs, and will continue to recommend the service to friends and colleagues.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My bag is lost in Rome, fortunately our cell phone was not in the bag, then we contacted them Immediately after we lost the bag, they provide me some information to solve the problem very quickly. So far so good with RoamRight untill now. I just submitted the claim form, hope I can get my compensation quickly

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    The buying experience was very simple. The person who assisted me was able to assist me quickly and knew his product. Since we didn't make a claim, I really can't speak further about the insurance and claim process.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    Our overall experience is yet to be determined. We needed to cancel our trip due to a medical emergency with our daughter. Filing a claim has been fairly straightforward. We received an e-mail shortly after filing with our adjuster's name and contact information. Hopefully it is in the final stages of review.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    The reps had a little trouble finding the right policy for me. The prices have gone way up since my purchase just 2 years ago and I wanted a simple policy. They were able to help me after a couple of phone calls. Fortunately I did not have to use it.

    Thank you.

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    5 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Due to political unrest in the country I planned to travel to, I ended up having to cancel the trip before I left, and I filed for "cancel for any reason" coverage.

    Claim Process
    "Cancel for any reason" coverage is at 75%

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Medical excl US
    Review Received:
    From: Verified Squaremouth Customer

    I didn't need to use the service while traveling, thankfully. Everything was fine, although I think the company would prove themselves a 5 star one if they were to be more proactive in providing clear instructions as to how to navigate certain emergencies or care if necessary in the countries where I was traveling. Giving them 5 stars simply because I knew they existed, yet never had to use them, doesn't seem 'earned' to me. What I did feel while traveling was a lack of certainty regarding just exactly how to handle everything if something were to go wrong. To me, "insurance' also means insuring a person's confidence and informing them before anything has occurred.

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    4 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Unfortunately my dream vacation to Fiji did not turn out as planned. The second day at our destination resort, I fell and broke my pelvis in 2 places. I called Roam Right and they were there to help me get home. Sadly it took a week to get home as they flew 2 nurses to Fiji to accompany us on the trip home. We used our original plane reservations and they upgraded me to business class. I have been home for over a week now and have not heard from them as to our next step. I plan to call them.

    I have been trying to adjust to life in a wheel chair for the next few weeks., It being Christmas time has probably caused some delays.

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    4 out of 5 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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