Reviews, Sales and Service Ratings for RoamRight

RoamRight Sales & Service Data

Total Sales
14,298
since 2012
Monthly Sales
695
average monthly sales since 2012
Reviews
578
reviews since 2012
Overall Rating
4.49 out of 5
Top Providers
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4.55/5
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average on squaremouth 13,305 policies sold - 279 average monthly sales over last 3 months - 14,512 reviews - overall rating 4.45 out of 5

RoamRight Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.49

average on squaremouth 4.45 out of 5

14,298 policies sold
0.4% negative reviews

0.4% (57) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    361
  • 4 star
    130
  • 3 star
    30
  • 2 star
    10
  • 1 star
    12
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    Did everything online, had no need to contact customer service.

    During Trip
    Did not use.

    Claim Process
    Did not make a claim

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    0 out of 11 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The policy was fine. Reasonably priced, minimal coverage. My only issue is that it was not clear on the web site what was and was not covered and I needed to contact a representative who was very helpful and lovely.

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    Thank you for choosing RoamRight! Please keep us in mind for your next trip.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Had to cancel trip due to medical problem. Just sent in claim for small amount to cover airline penalties rescheduled trip for 9/15
    Will purchase insurance again in few days

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Recommended by a friend

    Everything was made easy

    yes I would recommend

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    We love it when happy RoamRight customers refer their friends to us! We look forward to serving you (and perhaps some of your friends too?) on future trips.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I have not heard a word about my claim - not a yes, no or I need more information. It would be nice if there would be some form of communication - it was received, it is process, it was denied. Am I asking to much?

    Response Received
    RoamRight
    RoamRight
    The RoamRight Team

    We have forwarded your comment to our claims department. They reached out to you yesterday afternoon to follow up with you.

    Response Received April 16, 2015
    Squaremouth
    Kelly Calkins

    Squaremouth has contacted the customer to open a Zero Complaint Case.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I turned down the travel agency policy because they are always too high.

    To my surprise, your policy was higher than the travel agency's. But, it was too late to go back to the agency.

    Guess I'll have to be more careful next time and check with you before booking the trip.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I did not have to file a claim so don't have any reason to rate this travel insurance good or bad.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I don't think I will ever travel without your insurance again. the ease of purchase and policy coverage offered us a sense of security during our travels overseas.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Preferred
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    To early to rate your company. I am waiting for feedback from a claim that I filed due to a cancelled flight as a result of an east coast storm and airport closure.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    RoamRight
    Policy
    Essential
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    RoamRight was extremely helpful in filing the claim. The process went very smoothly and they informed us immediately on receiving our claim that it was in process. It was processed that same day and we received our check the next week! Great service and we are using them for our next trip!!! Very Happy!!!

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    0 out of 0 people found this review helpful