Reviews, Sales, and Service Ratings for
Tin Leg

I recommend this company to others. I would purchase again.

Very reasonably priced. Good coverage

They took my documents and never even called me after receipt. I just got a denial letter.

Hi Stephanie

I apologize that your claim did not have a more favorable outcome.

I have spoken with our claims team and reviewed your claim. Our records show that we completed your claim interview on July 23, and received your claim form and supporting documents on August 6. We sent an email to confirm receipt of these documents on August 6.

In your case, we received all necessary documentation, and we were able to make a decision on your claim without a second interview.

Please let me know if you have any further questions, I’d be delighted to speak with you. You can reach me at 844-240-1233.

I had a preliminary conversation with Tin Leg when my retina detached on our trip. I'll be making a claim as soon as I have my documentation together.

Talked to an agent during the trip about coverage. He was very pleasant about saying "no coverage" for the event.

The customer service representative I talked to was worthless. My flight going to my cruises was delayed and I called to see what my options were for booking another flight to the cruise port. She said that my policy didn't cover delayed flights (but it did cover trip interruptions?). She then told me my only other option would be to cancel the while trip and get a full refund, which would have cost them and me a while lot more money than simply booking another flight. Luckily through the airlines I was able to get on another flight to my destination. Missed connections seems like a standard thing that should be covered and I expect better customer service than I received so I will not be using Tin Leg again.

We apologize that you did not get a helpful response when you contacted us. I understand your flight was delayed, forcing you to miss your connection. Unfortunately, our policies do not include Missed Connection coverage.

In this case, the information we presented to you was unclear. We always want to be as helpful as possible, and we fell short of that goal.

If you have any further questions, I’d be delighted to speak with you. You can reach me at 844-240-1233.

I didn't need to file a claim, but prior to travel, I wanted to upgrade my policy. The cancellation grace period had already lapsed, but a customer service representative was able to change the policy anyway. I appreciated the flexibility.

Excellent service from Tin Leg for claim. Prompt, clear, efficient. Recommend.

I needed to call customer service for a clarification before I purchased. The customer service agent was very helpful. I got the clarification information that I needed.

I do not usually purchase health insurance when I travel abroad on a tour but this time I was going to be on my own for a month in India & felt I needed it. I am so happy I found Tin Leg through squaremouth. The squaremouth format for comparing companies & policies was ideal for me & helped me define what I actually was looking for. I communicated with customer service to clarify a point before I purchased & they promptly replied. I was fortunate not to have to use it but I was thankful for it every time I saw the card in my wallet. With their reasonable price, I will be using Tin Leg on future trips.