Reviews, Sales, and Service Ratings for
Tin Leg

Prompt, hassle-free service. Will use again.

Exceptionally easy to purchase an appropriate policy -- very appreciative of the fact that you saved all of our previous info even though it had been three years since we had last purchased insurance.

Actually bought the insurance for possible injury. I used it for an allergy cross contamination situation. We were in South America and they even helped with the language barrier. The customer service was pleasant and helpful. All my paperwork was filed seamlessly while still on vacation, and the claim was processing before the trip was over. They emailed me at least three times to see how I was feeling. Very impressed with the cost and the care. Been home a week, and no check yet, but anticipate its arrival soon. Would highly recommend the company and policy.

I cannot rate the policy as I did not submit any claim.

After filing a claim two weeks ago, we have heard nothing.

What We Found:
We received your claim form and supporting documentation on 7/11/2017 and 7/12/2017.

We should have sent you an email confirming your documents were received and your claim would be finalized in 15 business days.

This was an error on our end, and we apologize for any frustration this may have caused you.

What We Did About It:
Your claim has been approved. Your check will be mailed this week.

Tin Leg's claim department are not responsive to telephone calls. I had to reach them via email. It is taking me 5 days just to get a telephone appointment to file a claim. Representatives from Tin Leg that I reached by telephone are not at all helpful.

What We Found:
We received your notification of claim by voicemail on 7/19/2017.

We emailed you on 7/20/2017 to schedule a claim interview with one of our claims agents.

Your claim interview is scheduled for 7/25/2017.

What We Did About It:
We schedule a claim interview for all claims before we send a pre-filled claim form to our customers. This allows us to obtain more information about a claim and explain what documentation is required to process the claim.

We have found that this speeds up the claims process.

We are experiencing a high volume of claims at this time, so the first availability for an interview may be 5 business days in the future.

This is okay because we finalize most claims within 15 business days of receiving all required documentation.

I welcomed the security of medical assistance should it be necessary while traveling. With the challenges of travel today, it was important to me to be prepared. The good news is I didn't need to use the policy! A win-win.

I called seeking an answer to a basic question before leaving on my trip and was told someone would get back with me within 24 hours. I never heard from anyone.

What We Found:
You contacted us on 6/15/17 with a coverage question about potentially cancelling your trip.

What We Did About It:
We sent you an email to schedule a call with our claims department. We apologize the agent you spoke with was not clear that a call would need to be scheduled to discuss your options. We are sorry for the frustration this has caused you.