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Rating 5 out of 5Policy:
LuxuryReview Received:
June 19, 2017Jayakar from CA Verified Squaremouth CustomerWas this review helpful to you?Fortunately there was no need to file a claim. And because of that there is no way to really gauge the claim processing phase and make an assessment.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
June 16, 2017Allison from WA Verified Squaremouth CustomerVery good experience.
Review Updated: 07/14/2017
The claim process was effective and claim representative was knowledgeable. I will use Squaremouth and Tin Leg for my future travel insurance need. Thanks.
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0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
June 11, 2017Robert from FL Verified Squaremouth CustomerThis was my first time to use Tin Leg and my experience has been outstanding. I had no problems during the selection. My wife had a minor accident and required medical attention. Your support team was available when needed for inquiry and was very responsive answering questions and then processing the claim. I cannot think of any area where I would suggest any improvement to your service. Happily the check is in the bank not in the mail..
Review Updated: 07/09/2017
Claim was processed in a very timely manner and without any additional requests for information past the initial request for details.
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1 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
LuxuryReview Received:
June 10, 2017Deborah from FL Verified Squaremouth CustomerMy only complaint is that I was unable to initiate the claim at my convenience. I had to make an appointment to speak to an agent. Because I work full time, it was not easy because they are only available from 9 to 5. So it took over a week to get a time during my lunch hour. Once that was completed, everything went very smoothly.
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0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
EconomyReview Received:
June 9, 2017Eric from CA Verified Squaremouth CustomerWas this review helpful to you?The most important aspect of a travel insurance policy is how the company handles claims. Tin Leg did an excellent job for us with a recent claim.
Due to a family illness we needed to cancel our trip. I called Tin Leg to tell them and they scheduled an interview for the following week. They called me at exactly the scheduled time, discussed the reason for the claim, and then sent me claim docs to sign using Docusign.
The only complex process was assembling, scanning and uploading the required supporting documentation: nine pieces in total, which took several days to acquire.
I filed a claim on a Friday; the entire claimed amount was approved the following Tuesday and a check was sent.
Based on my experience, I would certainly use Tin Leg again.
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
EconomyReview Received:
June 7, 2017Stephanie from TX Verified Squaremouth CustomerWas this review helpful to you?Always easy to decide what is needed as they provide several options
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
June 1, 2017Richard from CO Verified Squaremouth CustomerWas this review helpful to you?The purchase experience was good and the representative helpful. This is the second time I have used SquareMouth for our international travel. I highly recommend their services - they make the experience easy.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
May 30, 2017Mark from CA Verified Squaremouth CustomerWas this review helpful to you?Have used 3 times with good service, but, thankfully have not needed to file a claim
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
May 30, 2017Roger from FL Verified Squaremouth CustomerWas this review helpful to you?Initial billing error resolved immediately within 24 hours with phone call.
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
May 29, 2017James from CA Verified Squaremouth CustomerWas this review helpful to you?We had nothing but good interaction with Tin Leg in filing our claim. The insurance policy paid off our claim timely. They did not question the validity of our claim and were happy with our support material. Thank you Tin Leg. We will use you for our next trip. Mathilda Botz
1 out of 1 people found this review helpful
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Additional Information