Sales & Service Data

TOTAL SALES
35,125
Since 2014
MONTHLY SALES
1091
Average Monthly Sales Since 2014
REVIEWS
1,422
Since 2014
Overall Rating
4.55 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

35,125
policies sold

0.1%
negative reviews

0.1% (43) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1011
  • 4 stars
    266
  • 3 stars
    102
  • 2 stars
    37
  • 1 star  
    6
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

Tin Leg Reviews


  • Overall Rating 1 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Have never heard about disposition of claim.

    Was this review helpful to you?

    20 out of 24 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    I haven't received a settlement or any information about my claim other than that they have received my paperwork.

    Was this review helpful to you?

    10 out of 11 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Fractured foot a week before my spouse and I were scheduled to go on a cruise. Sent in all the paperwork as requested by Tin Leg customer service rep. We were kept informed of claim status with a weekly email. Claim was settled very promptly and we were reimbursed for what we claimed. We would use Tin Leg again and we would recommend them to others based on our positive experience.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Tin Leg handled my claim in the best manner possible. I initially contacted them from Portugal after falling and hurting my ankle. Fortunately, nothing was broken but I had torn ligaments in my ankle and foot. A telephone interview took place after we returned home and I e-mailed copies of my receipts to the claim representative. Filing the claim was very simple. Tin Leg reimbursed me promptly for my hospital visit and for my prescription. Great customer service as promised!!!!

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Had to cancel due to death in the family However, the cruise line allowed us to rebook the trip. when we informed the insurance company, they transferred the insurance to the new trip and sent us a rebate for the difference since it was a shorter cheaper cruise. Pleasant surprise.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Had a 24 hour flight delay, submitted ALL required paper work to start claim and after 2 weeks of hearing nothing I called to see how we were progressing.
    They put me on hold for 15 minutes and then proceeded to tell me they never received anything from me, funny I have a USPS receipt of delivery to their location 3 days after I mailed it. Re-sent the entire package again but this time to reduce the size ( 14 pages ) I made 2 sided copies ( 7 pages ) also got a USPS receipt of delivery to their location! Called again after 2 weeks to see the progress of my claim and they said they received it and it is in the system with the claims reviewers.
    Nothing again for almost 3 weeks, called again placed on hold until they located someone who was handling the case, the said they have been trying to reach me because page 2,4,6,8,10,12 and 14 were missing. I told them to turn the pages over, Oh the person said this information is on my computer and they scan all claim information into the computer data base.and no longer have any paperwork. Looks like someone did not scan the back sides of the documents. Now this time I emailed the missing pages to the claims agent, finally they confirmed they had all the necessary documents.
    Again 3 weeks passed and I had not heard anything. Made contact with claims, and they said that they were working on it.
    This claim took from August 18th 2015 when I submitted it to Today December 15th 2015 when I finally got the 3rd of 3 checks. ( we had 3 travelers ) and they screwed that up too. Almost 16 weeks to process a claim for $333.00.
    Communication on their side was non existent. They had all of my contact information, phone and email but they never contacted me once.
    I would not recommend Tin Leg to handle your travel insurance needs.

    Was this review helpful to you?

    9 out of 10 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My luggage was delayed on my return flight. I called customer service to file a complaint and was told I wasn't covered for return journey as I should already have clothes at home. I told them I am moving to the country I was just in in a few week and left all my stuff there except what was in my suitcase. After a while on the phone they said I could buy a shirt and pair of pants and they would reimburse me. Spend very long time filling out paper work, waited weeks for a reply only to be told they wont cover the cost. Even thought they assured me on the phone when I called that they would. I would not have bothered wasting to much time to file the claim if they would have told me the truth in the beginning.
    No point using them if you may need to file a claim!

    Was this review helpful to you?

    9 out of 10 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My wife was diagnosed with cancer 3 months before our trip but after our cruise deposit was paid. We filed a claim for the deposit and a prepaid airline flight. We had some difficulty jumping through all the hoops necessary to verify the medical issues during what was a very stressful time for us , but the Tin Leg agent was patient and helpful and the claim was ultimately paid.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    My granddaughter had an allergic attack and went into anaphylactic shock 3 hours into an 8 hour flight from Italy to Boston. From the plane to a waiting ambulance and then to Boston Children's Hospital. The event was frightening to all aware of the issue. I contacted Tin Leg Insurance, which I had purchased, to let them know what was happening. After a week of hospitalization she finally recovered and came home.
    Throughout the process of filing a claim Tin Leg was attentive, informative and incredibly kind and understanding. Every communication from them started with an inquiry as to how my granddaughter was doing. Additionally, the people who called were supportive to my daughter, the child's mother, who was dealing with everything alone in the hospital as her husband had to stay home and continue to work. I just can't say enough about how wonderful the people at Tin Leg are.
    The claim was huge and was paid without complaint or argument. An insurance company actually paid the claim without challenge. They also paid all the extra expenses that my daughter incurred during the hospital stay.
    Noone in our family or who hears the story will travel without coverage from this company. I am shocked to hear myself praising an insurance company!!
    I cannot say enough about how wonderful Tin Leg is and Squaremouth where I found Tim Leg while web-surfing for basic information. THANK YOU for listing this incredible company. I will be posting my thoughts on the website as I believe people looking for travel insurance should know about this company.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The 24-hour service was amazing as I faced dropping everything to return to the US when my mother passed away. They were compassionate and efficient.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

Read more

Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read more