Sales & Service Data

TOTAL SALES
77,614
Since 2014
MONTHLY SALES
1209
Average Monthly Sales Since 2014
REVIEWS
2,462
Since 2014
Overall Rating
4.6 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

77,614
policies sold

0.1%
negative reviews

0.1% (66) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1833
  • 4 stars
    421
  • 3 stars
    142
  • 2 stars
    48
  • 1 star  
    18
Top Providers
Tin Leg
4.6/5
Arch RoamRight
4.52/5
HTH Travel Insurance
4.45/5

Tin Leg All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    I will recommend Tin Leg to all my friends.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Purchasing the initial policy online was simple. Had to call TinLeg as we added cost to the trip in order to increase the policy amount. Customer service was excellent and had no problems changing the policy amount. However, it would be easier if those changes could have been done online as well.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    All good so far. Will submit small claim shortly

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Adventure
    Review Received:
    From: Verified Squaremouth Customer

    Prompt response and closure on our delayed luggage claim!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Overall a very reasonable and straightforward process. Good insurance and support.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    No further comments.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    This was the first time that I had to file a trip interruption claim with Tin Leg and Squaremouth. My claim was handled in outstanding fashion. Communication was clear and quick. The phone interview was very helpful, and the interviewer was courteous and provided a great deal of useful information and advice. I used the online method to file my claim and provide my supporting documentation, and it was simple and flawless. My claim was approved within 24 hours and was to my complete satisfaction. The checks for the claim arrived promptly.

    In this day and age when customer service is generally lacking, it is so refreshing to deal with companies who take customer service seriously and take pride in providing outstanding service. I have used Tin Leg and Squaremouth in the past, and you can be assured that I will do so in the future. All superlatives apply; perhaps the one that fits best is PHENOMENAL. Thank you Tin Leg and Squaremouth!!!

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Cheri was very nice to deal with, straightforward answers to questions, helped with troublesome documentation. Settled expeditiously. Better than Ii expected.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Overall a very good experience. Selection of an insurance provider is very good, fast and easy. The on-line experience is first class, easy and fast.
    Electronic paperwork is a great time saver and so easy for documentation.
    My claim was handled with no problem. Complete satisfaction, speed of claim verification and time to receive the claim payment were very good.
    I have used your service in previous trip and will use your service for all my future travel insurance needs.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    We had a claim of around $550 for a party of 5 for delayed luggage and one stolen item from the luggage. The airline reimbursed us, and Tin Leg said they would pay nothing as a result.

    I accept blame for the failure for this policy to be of assistance. In the fine print, it says that if there is coverage under any other plan, or reimbursement by any airline etc, you get ZERO payment under the Tin Leg policy if the loss is fully paid for by others. It may say under the delayed baggage coverage that you get $200 per person, but that is only to the extent of your expenses, and only if the airline doesn't reimburse you anything-- which is unusual.

    I wasn't thinking when I purchased the policy that it was not additional stand-alone coverage really, but rather covered what was not covered elsewhere-- nothing is additive. For example, most good credit cards, especially the higher end ones, like Visa Signature, give you almost all the benefits of the Tin Leg policy, for free, if you pay for the trip using your credit card. The Tin Mouth policy is only helpful for higher end evacuation coverage costs and higher levels of required medical care. Don't buy it for all the other things (lost baggage, stolen items, etc) that you can get for free. At least that's my advice.

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    5 out of 5 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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