Sales & Service Data

TOTAL SALES
26,028
Since 2014
MONTHLY SALES
760
Average Monthly Sales Since 2014
REVIEWS
1,167
Since 2014
Overall Rating
4.51 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

26,028
policies sold

0.2%
negative reviews

0.2% (41) negative reviews to sales
Average on Squaremouth is 0.7%

  • 5 stars
    812
  • 4 stars
    218
  • 3 stars
    96
  • 2 stars
    35
  • 1 stars
    6
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.48/5

Tin Leg Reviews


  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Easy to access; easy to compare prices; reasonable prices

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    The companies both responded quickly when I couldn't find my travel card with insurance details just before I was leaving. Tin Leg was more reasonable than other options.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to use.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Good vaiue and good customer service even though I didn't have to file a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    They were very helpful

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    Your service did not tell me that I need to provide the airline's document that the flight was cancelled until I contacted a few weeks later to find out about this.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    We had the wrong return date on our insurance and I called Tin Leg and everything was was changed very quickly.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    From: Verified Squaremouth Customer

    We were unsure of our best option since we wanted travel health insurance but not insurance against having to cancel our holiday. So we called the phone number and spoke to a representative who was very helpful and got us a quote straight away for exactly what we wanted.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy
    Review Received:
    From: Verified Squaremouth Customer

    My husband had a severe itching problem which surfaced a few days after we boarded our cruise in Buenos Aires. He visited the medical center twice. We submitted a claim for the doctor's visit and medication, one of which was merely an otc treatment. Tin Leg did a short phone interview, then sent us an email so we could amend the claim and include scanned receipts., which were all submitted by email. We got the check a few days later. The claim was for a fairly small amount, so I don't know how they would handle a major claim, but I was very satisfied with their performance in this instance.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    From: Verified Squaremouth Customer

    Our claim was settled in a reasonable time frame.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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