Reviews, Sales, and Service Ratings for
Tin Leg

I got Covid before travel and so couldn't take the trip. However, it was not obvious to me that I needed to get an "official" test result from a hospital/physician to get reimbursed for a claim and a home test result wouldn't suffice. As a result my claim was denied.

The initial emails I recieved after my claim came quickly. I provided all of the requested information. The last file I emailed was on March 5, a week ago. I have not heard anything since then. I have just re-send my last zipfile to Tin Leg's claims email address.

Thank you for asking.

Hi Jenny

Thank you for bringing this to our attention. I have spoken with our claims team regarding the status of your claim.

I understand you initially submitted documentation for your claim on 3/5/2024. Our team typically reviews claims documentation within 15 business days of submission. The claim examiner will be reviewing your documentation this week to make a determination on your claim. If any additional documentation is needed, we will let you know at that time.

Thank you for your patience. Please let us know if there is anything else we can assist with.

I'm waiting to hear back on my claim

This was the first time that we used Square Mouth for travel insurance. I was not aware of you until my sister recommended you. It was very easy to do.

I am satisfied with the service.

I have purchased travel insurance several times and this was my first time filing a claim. My son ended up having the flu two days before our cruise and we had to miss our cruise. Luckily we were able to get him a doctor appointment before we left. They asked for all sorts of documentation (which was reasonable under the circumstances). Just make sure you seek medical attention and have everything documented. If we were to just stay home or if we weren't able to get a doctor visit, I'm unsure of how the process would have went. Tin Leg refuned me for the entire amount of my cruise in a reasonable time frame and I was very pleased. I will be buying the Tin Leg Gold for every cruise going forward.

Excellent customer service in answering my questions pre-trip. I did not have any incidents requiring a claim, so cannot speak to that process.

The claim process has been laborious and frustrating. A flight was cancelled requiring an unplanned overnight stay. A simple claim for hotel expenses has required reams of paperwork and still has not been resolved.

It has been interesting filing the claim. Not as easy as I would have hoped.

I was asked to provide evidence that I cancelled my flight. My flight was booked on WESTJET. Westjet would only cancel my flight via phone. I never recieved a confirmation of cancellation email from WESTJET. I called the customer service number on westjet (was put on hold for ~hour) and requested documentation that I canceled my flight so I could submit it to Tin Leg. the westjet representative emailed me a link to request a confirmation of cancellation for my travel insurance. Unfortunately the link would only allow me to enter a flight number for an interrupted (delayed?) flight. Not a cancelled flight. I sent an email to the Westjet representative (who sent the link) to let him know and he responded he would check with his supervisor. No response

I let Tin Leg know about the snafu in getting documentation of the cancelled flight. I also asked questions about what exact medical records were requested from TIN Leg. My first visits after the injury were with a chiro. It took a week until I could get an appointment with my ortho. I had the ortho fill out the medical form for TIN Leg (I thought that would be better?). I sent an email to Tin Leg asking if they needed the chiro medical records (i saw my chiro the week before I saw my ortho). I recieved an email stating they got my email but they did not respond to my questions (~10 days).