Sales & Service Data

TOTAL SALES
50,375
Since 2004
MONTHLY SALES
0
Average Monthly Sales Since 2004
REVIEWS
2,503
Since 2004
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

50,375
policies sold

0.6%
negative reviews

0.6% (320) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1504
  • 4 stars
    487
  • 3 stars
    192
  • 2 stars
    48
  • 1 star  
    45
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Some protections could be explained a little better. I had to call to check wether or not we were covered for any volcano erruptions. Not clear on the policy.

    During Trip
    We did not need any service during our trip. Thank God!!!!

    Claim Process
    No claims to submit.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Our insurance agent was wonderful. She explained all facets of coverage and left me comfortable with the decisions I made.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Didn't really interact with customer service. It was all done by computer.

    During Trip
    Did not need to use the service.

    Claim Process
    N/A

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    This was the first time I bought trip insurance. I plan to use you again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Had no reason to contact insurance carrier during trip

    Claim Process
    No claim to be made.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Trip Protector Lite Expanded
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not use any service during the trip.

    Claim Process
    No claim submitted

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Thankfully, I didn't need to make any claims but it was good to know it was available if needed.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I used Squaremouth on my last trip in October 2010 The customer service reps were extremely patient and educational then and continued to be on this trip.
    I had a little bit of difficulty on the webpage. I was used to how to select the different options from the 2010 webpage. Once I figured it out I was alright. I think you changed the page to make it easier to compare for people who hadn't used your site before?

    During Trip
    N/A did not use

    Claim Process
    N/A did not use

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    My trip was uneventful so had no reason to use the insurance. When I ordered the insurance before my trip the website where I filled the appplication was very straightforward. I would use this carrier again for future trips

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Documents never arrived from the carrier.

    During Trip
    I contacted them by email, and they responded quickly.

    Claim Process
    I have not made the claim yet. It is for about $50 for costs incurred due to a cancelled flight and long layover.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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