Sales & Service Data

TOTAL SALES
49,880
Since 2004
MONTHLY SALES
427
Average Monthly Sales Since 2004
REVIEWS
2,438
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

49,880
policies sold

0.6%
negative reviews

0.6% (317) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    1452
  • 4 stars
    477
  • 3 stars
    192
  • 2 stars
    45
  • 1 stars
    45
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.48/5

Travel Insured International Reviews


  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Lite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The documentation arrived immediately and was easy to understand.

    During Trip
    The travel assistance portion of the policy was handled by another company - On Call International. We had a medical emergency requiring a med-evac flight and hospitalization. On Call exceeded my expectations in every way; they opened the case number promptly, were very reassuring and helped us every step of the way. All calls were answered promptly by a live person in New Hampshire, even in the middle of the night eastern time. They re-booked our travel home according to the hospital's discharge recommendations, arranging for wheelchair service at each airport. They monitored our situation right through to our return home, calling to verify that we'd made it okay. Their staff could not have been more helpful, efficient and compassionate. We were completely satisfied with the travel assistance portion of the policy as provided by On Call International.

    Claim Process
    I have not yet submitted paperwork for the trip interruption and medical claims as we must wait for receipts and other documentation. The company did immediately provide all necessary forms and they are easy to understand.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    the grid for comparing policies and the no-negative reviews that aren't answered policy are what keeps me with squaremouth

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    The claim process was easy. I submitted the required information and the check was issued within a reasonable time. I would definitely use this company again.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    service not used

    Claim Process
    no claim

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    When my daughter extended her trip for 14 more days, the agent arranged coverage for the extra time at no charge. This also included car rental insurance, very impressive for the price!

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    My husband's name was listed as Ruth Kilday. When I realized it the day before or trip started the agent corrected his name to Bruce Kilday

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Trip Protector Lite Expanded
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Did not use them during the trip

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    No issues; no problems.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Worldwide Trip Protector
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    not applicable because we never had a need to use the policy

    Claim Process
    no claim was made

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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