0.1% (75) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1215
4 stars
426
3 stars
175
2 stars
30
1 star
45
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
86,042
Since 2004
MONTHLY SALES
759
Average Monthly Sales Since 2004
REVIEWS
2,094
Since 2004
Overall Rating
4.43 out of 5
Overall Rating 4.43 out of 5
2,094 Reviews Since 2004
Customer Reviews for Travelex Insurance Services
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Smooth, easy and no questions asked with foreign currency receipt claim.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
October 10, 2023
Jeannine from AZ
Verified Squaremouth Customer
Called to increase our trip coverage. Process was simple, I paid an additional fee for the increased coverage and went on my trip
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1 out of 3 people found this review helpful
Rating 4 out of 5
Policy:
Flight Insure Plus
Review Received:
September 18, 2023
Charles from CA
Verified Squaremouth Customer
Policy would be more helpful if there were a clear descriptive summary of what documents are required and why when filing a claim. Also, it would have been useful to know that you require a medical document signed by physician specifying diagnosis. This is difficult to get in an Emergeny Room visit.
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13 out of 13 people found this review helpful
Rating 4 out of 5
Policy:
Travel Select
Review Received:
August 2, 2023
Valarie from FL
Verified Squaremouth Customer
Lots of paperwork required to submit a claim. I did everything as required. The claim has been partially paid. I called and sent an email to remind them about other receipts that had been submitted, which were apparently overlooked. So far no answer.
Review Updated: 08/30/2023
Eventually I received what I thought I was due for the delayed baggage claim. The process was very cumbersome and time-consuming. It took me a while to figure out how to submit the claim online. Then I had to fill out detailed forms, upload receipts, and wait for a response. Eventually I got an automated email saying they had processed a small amount and deposited it in my PayPal. I realized they had not processed the two biggest receipts so I had to contact them again. I called the provided phone number and after being on hold for some time, the person who answered was no help and told me to email them instead. I sent the email, attached the other receipts again, and eventually got an automated message that they had been processed. It was a lot of work for a $325 claims payment.
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21 out of 23 people found this review helpful
Rating 5 out of 5
Policy:
Flight Insure Plus
Review Received:
July 27, 2023
Summer from CA
Verified Squaremouth Customer
The experience was streamlined and simple and I really felt the staff actually cared about us and our health and wellbeing. I will definitely be using them again.
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5 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
July 10, 2023
Carol from MA
Verified Squaremouth Customer
We had to cancel our trip when my husband was injured and unable to travel. The customer service rep for the insurance was pleasant, helpful and competent. She explained the claim process clearly and emailed the required forms and instructions. The instructions provided a clear, bullet point list of the required documentation and the form was straightforward. The company communicated by email, acknowledging receipt of our claim and then receipt of the documents, setting a 15 day review period. Our claim was actually paid in 10 days.
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22 out of 22 people found this review helpful
Rating 5 out of 5
Policy:
Travel Basic
Review Received:
June 20, 2023
Clint from AZ
Verified Squaremouth Customer
It remains to be seen, because we have a pending claim for delayed luggage, but this is the best insurance company we have contracted for through Squaremouth and plan to use them in the future. They were in frequent contact before the trip and have an app to download, and followed up after the trip and even provided a link to file a claim, which made the process very easy. Also, we have always had great experiences with Squaremouth.
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6 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
June 10, 2023
Anne from NE
Verified Squaremouth Customer
We had to alter the dates of our trip and insurance prior to traveling. It was easy to make the adjustment.
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3 out of 3 people found this review helpful
Rating 4 out of 5
Policy:
Travel Select
Review Received:
June 9, 2023
Terry from NC
Verified Squaremouth Customer
On 05/17/2023, my suitcase was stolen while on the train from Brussels to Amsterdam. I intend to file a claim when I have all of my costs to replace the items stolen. When I returned home I contacted Travelex and they were very helpful.
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
May 8, 2023
Kristin from CA
Verified Squaremouth Customer
Glad we had the peace of mind by traveling with Travelex. Fortunately, our trip went smoothly and we did not need to file a claim.
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1 out of 1 people found this review helpful