Sales & Service Data

TOTAL SALES
51,097
Since 2004
MONTHLY SALES
287
Average Monthly Sales Since 2004
REVIEWS
1,763
Since 2004
Overall Rating
4.45 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

51,097
policies sold

0.5%
negative reviews

0.5% (252) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    1001
  • 4 stars
    358
  • 3 stars
    152
  • 2 stars
    22
  • 1 star  
    27
Top Providers
Tin Leg
4.57/5
RoamRight
4.53/5
HTH Travel Insurance
4.46/5

Travelex Insurance Services Reviews


  • Overall Rating 4 out of 5
    Policy:
    Travel Basic
    Review Received:
    From: Verified Squaremouth Customer

    While on vacation, we received a phone call from home that our water heater was leaking and that three rooms in our house were flooded. We immediately flew home to begin repairs/restoration. We filed a claim for just the airfare home (approx. $400.00) as our trip had been interrupted. We were advised that we were covered for flood due only to a natural disaster, not a broken water heater.

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    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Flight Insure Plus - Package Plan
    Review Received:
    From: Verified Squaremouth Customer

    I bought a policy before my trip to Canada, but when my trip was unexpectedly extended, I called to extend the insurance. Unfortunately, the coverage was substantially less. I used no choice but to take it. Then, I wound up in the hospital. The company covered my claim up to the limits of the policy, $2500. I am satisfied, because they gave me what they promised. Read all the fine print. Buy your policy before you leave the US. Save all receipts and provide documentation. This is an honest company that does what it says. Just make sure you buy what you need.

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    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    Submitted a medical claim for treatment of an illness during a cruise. It was paid within a couple of weeks and in full. Very satisfied !

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    5 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    ON CALL INTERNATIONAL fir /Trup interruption assistance was perhaps the most frustrating and with the most incompetent and unreliable misinformation every experienced on a trip.

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    5 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Basic
    Review Received:
    From: Verified Squaremouth Customer

    My husband and I had to cancel this trip prior to departure ( approximately 1 and 1/2 months before) due to medical necessity. The completed claim forms were sent to the company on 2/2/16 which included the necessary doctors forms. As of yet I have not received any reimbursement from them which was for 1/2 of the purchase price as the tour company has reimbursed us the other half.

    Review Updated: 07/20/2016

    The company needed additional information from the doctor who they contacted independently. The issue was resolved and a check was cut. It was relatively painless except for me filing out some forms to start the claim procedure.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Marcy Steinspring
    Response Received:

    Thank you for taking the time to post!
    I have contacted the Claims Administrator on your behalf and have been advised your claim forms were received on February 9, 2016.

    In order to complete the assessment of your claim, the examiner requested additional medical information from the attending physician and mailed an indulgence letter to you on February 17, 2016 .

    On February 25, 2016, we received the completed medical questionnaire from the attending physician. Your claim has been reviewed and payment has been processed as claimed, on March 1, 2016. You should receive your reimbursement within 7-10 days, via the United States Postal Service.

    I trust this resolution is satisfactory and we hope you will think of Travelex the next time you are looking to insure your travel. Thanks again and have a wonderful day!

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    7 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Select
    Review Received:
    From: Verified Squaremouth Customer

    We have used Squaremouth for many years now for all our international travel. Its web site is superb and the customer representatives are knowledgeable and polite.
    However, on this past insurance purchase we had an unusual experience. It was not with Squaremouth but with a new insurer on the site. Tin Leg, which appears to be associated with Squaremouth in some way, was considered as a possibility to other companies we had used in recent years. Its rates were very competitive, and the insurance policy limits were generous. However, when we contacted them with basic insurance questions for our Asia trip, the representative could not provide even general answers. And then she said a claims representative would contact us in a few days. We then contacted TravelEx with the same questions, and their representative was cheerful and very knowledgeable about the area being visited. We made the decision immediately to go with TravelEx since we were going to a foreign country with potentially difficult issues if one of us were injured or fell ill.
    Squaremouth is a wonderful company offering a great service. Many of its customers are quite knowledgeable and possess the means to travel abroad. So having an association with any insurer should match the expectations of Squaremouth and its customers. Tin Leg did not do that in this situation, and you should be aware of that occurrence.

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    4 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Flight Insure Plus - Package Plan
    Review Received:
    From: Verified Squaremouth Customer

    Getting a response from Travelex in Sweden was difficult. It took many calls and they didn't perform when they said they would. Once I finally got them committed on a time it went OK.

    In spite of this, yes, I recommend this policy to others.

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    4 out of 4 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel Plus
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    couldn't answer my questions completely. Gave me wrong information. Never sent me email info as they stated they would. Only contacted me once since I've been home and stil cannot explain claim info. It's like one hand not knowing what the other is doing.

    Claim Process
    still waiting for bills from dr labs, etc.. haven't put the claim in as yet.

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    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Max
    Review Received:
    From: Verified Squaremouth Customer

    I've been purchasing Travelex Insurance the past few years but never had to file a claim. Unfortunately on my most recent trip I had my phone stolen, so I called up Travelex and was advised to file a police report for the theft and upon return file a claim. The whole process was straight forward and they issued a check for replacement cost within three weeks. I high recommend this product and will continue to purchase going forward.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Travelex
    Response Received:

    Thank you so much for your kind words.

    We are sorry to hear that your trip did not go as planned, but we are happy to hear that our claims process and your reimbursement were completed quickly.

    We hope you think of Travelex the next time you are looking to insure your travel!

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Basic
    Review Received:
    From: Verified Squaremouth Customer

    Had a claim due to baggage loss/theft during recent cruise. Travelex was very easy to work with and what we needed to submit to support our claim. Received full reimbursement for loss within 10 days! Usually I don't pay too much attention to the ratings on Squaremouth, and try to buy insurance that has decent ratings. I will make sure to look out for Travelex in the future as the service and reliability will be worth it even if I have to spend a bit more for their product.

    Response From:
    Travelex Insurance Services
    Travelex Insurance Services:
    Marcy
    Response Received:

    Thank you so much for taking the time to post your review.

    It’s important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.
    We look forward to insuring all of your future trips.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

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