Reviews, Sales, and Service Ratings for
Travelex Insurance Services

Customer service was very helpful and courteous.

Great experience working with them

Waiting on doctor to complete medical form

Travelex is the best travel insurance provider I’ve ever used

Thank you for taking the time to provide your feedback, we appreciate the excellent rating!

We are happy to hear that you were satisfied with the Travel Basic policy, for your trip.

Thanks again, have a wonderful day and a Happy New Year!

Travelex Insurance Services, Inc.

Are the travelers I showed this to you thought it was a good price and they asked for the name

I have just started the claims process. The person I spoke on the phone was helpful in terms of beginning the process. I am waiting to see how long it takes,

My wife could not accompany me on our flight/trip to Germany due to medical reasons. Travelex said that I have to show expenses occurred because of her unable to go. Since we were able to "bank" her Delta Airlines miles until May 2024, there was no immediate reimbursement. This puts a burden on us to travel again and I think Travelex should reimburse us for her not being able to fly.

Are there any trip insurance companies you represent that are more responsive to this type situation?

I doubt that I will ever use Travelex again. I used them in the past on a trip where I made a claim and it was like using forensic accounting to get reimbursed.

Joey Baker

bakerarkansas@gmail.com

Thank you for reaching out to Travelex Insurance Services, on Squaremouth.com review site, we take all concerns very seriously and appreciate your feedback.

We have contacted our Customer Solutions department and understand that a representative has been in contact with you in regard to the documentation that is needed to request an exception for a premium refund for Mrs. Baker outside of the 15-day review period allotted by the policy.

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations.

It is important to remember that insurance is highly regulated, and the policy purchased is a reimbursement policy for documented out of pocket financial losses incurred.

To receive further clarification please contact us at 800-228-9792 and refer to your confirmation number. For claim questions, you may contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

Thank you again for your feedback.

Sincerely,
Travelex Insurance Services, Inc.

I developed COVID shortly before my scheduled trip departure and had to cancel a nonrefundable trip. I reached out via telephone to initiate a claim. Had I not spoken directly to a representative as soon as I became ill, I would not have known of the requirement to have a COVID test performed at a testing facility since that detail was not mentioned anywhere, and I would not have had an official test result since I tested positive at home. In the current status of the pandemic, requiring a facility test vs home test is asking a lot. It was hard to find a site to get it done and I was quite sick and had no one to assist me. I was exposed to a lot of sick people coughing a lot during the hours' long wait to get the test, which made no change to my care. Perhaps a rethinking of policies and an upfront notification that if claim is due to COVID, an official test result is required, might be in order.

Thank you for reaching out to us Squaremouth.com. Travelex Insurance Services (“Travelex Insurance”) makes every effort to review all concerns.

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. The Travel Select policy you purchased does state for Trip Cancellation, Trip Interruption and Medical claim types, all must be certified by a physician.

It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased. However, we have provided your recommendation to BHSIC for consideration.

Thank you again for reaching out to us.

Sincerely,
Travelex Insurance Services, Inc.