Sales & Service Data

TOTAL SALES
24,373
Since 2004
MONTHLY SALES
258
Average Monthly Sales Since 2004
REVIEWS
1,046
Since 2004
Overall Rating
4.39 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

24,373
policies sold

0.5%
negative reviews

0.5% (131) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    612
  • 4 stars
    217
  • 3 stars
    86
  • 2 stars
    22
  • 1 stars
    30
Top Providers
RoamRight
4.53/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

TravelSafe Reviews


  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    No claim made. Only received insurance certificate (single page). Was I supposed to receive a copy of the policy itself?

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    no claim so no rating re: processing

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    We bought the insurance, but had no interaction after that point as everything on our trip went smoothly. I can't truthfully rate or review the performance during our trip, but just knowing we had insurance was a relief.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    No claim so cannot evaluate

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Kinda silly posting a review when we never needed you

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    We had no interaction with the carrier so cannot rate the performance

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Questions 2&3 not applicabl

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    NA

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic
    Review Received:
    From: Verified Squaremouth Customer

    Hasn't been completed. Can't fully rate. Their medical forms and required paperwork are much longer than the one other company I've had to file with.

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    0 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Classic Plus
    Review Received:
    From: Verified Squaremouth Customer

    we have filed a claim for a medical emergency while in Cancun. It's only been a week and we have not had any contact from insurance about the claim as of today.

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    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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