Reviews, Sales, and Service Ratings for
TravelSafe

Agent was very helpful in assisting us with the kind of plan that best met our needs. Fortunately, we did not need to use it.

The trip had to be cancelled due to illness with one of the travelers. This is the basis of the claim. I notice that TripMate is handling the claim. I assume that they are a subcontractor of TravelSafe. This has me a bit confused. I chose to rate 3 stars because the online claim form did not allow the user to modify the claim document after a certain point in the completion process. I had new information that substantially changed the claim. The only was that I could convey this information was to click submit, print the improperly completed claim form, handwrite the proper information on the form and then send it in via snail mail or fax. Users sould be allowed to modify the form up to the time that they click "Submit". TripMate customer service had to explain this to me when I called for help. They were very responsive.

We appreciate your review and making us aware of your dissatisfaction with the claims system so that we may address any issues. Your honest feedback is helpful. Trip Mate, Inc., is the claims administrator for the TravelSafe policy you purchased through Squaremouth.com; we assure you that customer satisfaction is a high priority, and so we looked into your claim. We found that you printed the claim form on March 16, 2017. After the claim form is printed, no changes are allowed to be made. Of course, upon reviewing the claim form, should you find that you inputted information in error, you can always correct any error(s) on the claim form you print and submit to the claims administrator, as the claim is reviewed based upon the plan provisions and the documentation submitted with the claim. Thank you again for sharing your experience with us, and should you have any questions regarding your claim, feel free to contact our office or the claims administrator directly.

I gave it only 4 stars because there was so much paperwork to complete. My traveling companion had an accident and I had to get documentation from a bunch of doctors and the multiple hospitals she was in. Five stars would've been a note from her attending physician saying that was incapable of travel because if multiple leg fractures.

I needed to extend my dates and up my coverage was done with no problems

Fine value for the price. I've relied on SquareMouth before to steer me towards a policy that fits my specific travel needs and have recommended SquareMouth to others.

very slow with claim service

Good coverage; bad claim experience. The policy provides good coverage and Travelsafe customer service is helpful. The issue is with Tripmate, the claim processor. They are the most unhelpful company that i think i have ever encountered. Deliberately delays payment on simple claims and make the process unnecessarily difficult.

Great primary medical amount of coverage

We are filing a claim for trip cancellation, trip interruption and baggage delay.

We recently returned from Taiwan and Hong Kong, the insurance was purchased almost 5 months ago, so don't recall much about the experience, except that I would recall if there was a negative. I had questions about whether a "cancel for any reason" policy would cover us if our friends, whom we were to meet in Taiwan, had to cancel or delay their trip, as they were going with their young daughter. They assured us it would. The trip went well, no problems requiring intervention of TravelSafe.