Reviews, Sales, and Service Ratings for
Trawick International

Last minute change from travel to Spain becoming travel to Mexico instead. The change was easy and quick.

I purchased insurance for a 2 week trip to Greece months in advance of the trip. I was emailed the policy and reviewed the terms of the policy. However I did not look at the dates of the policy and that was my error. A week before the tour I printed the policy and noticed the The dates were only for 2days. I called Squaremouth and they were very helpful and contacted Trawyck who charged me an additional $40 fee to correct the error. I know I should have reviewed the dates but this error should have not happened. Nobody would book a 2 day trip. Additional fee should not have been charged for that obvious error.

Besides booking, no interaction.
You questionnaire should also have an option to say (don't know), (did not use), (not applicable) or something of that sort.
I rated a 3, because I did not have any contact, so I should not be forced to put a rating.

Contacted customer service with some questions and they ended up recommended a different, more appropriate package that saved me some money - thanks! Trip went well so didn't use the insurance.

Fortunately, did not file any claims hence, our only interaction was in obtaining the insurance package. Selecting a policy was relatively easy via the web. Cannot speak to whether or not we selected a policy that covered all possible situations because none arose.

I contacted Trawick after making a change to my destination and slight change in dates - they were easy to reach and helpful. I was issued a small refund since the trip was one day shorter. I found the materials describing the plan easy to read and helpful.

Helpful staff and reasonably priced

Had to cancel trip due to doctors advice. When i called the woman was very rude after i tried to contact them for a week. I was told i cant cancel cause it wasnt in the policy. I cancelled all on my own. When i called to cancell flight with you i was given 600 of my 900 and had to use it within 6 months. SAS told me when i called them that trawick was wrong i should have gotten all credit back and a year to use it.

I have not yet filed a claim as the process seems to be a bit confusing and I have to find time to contact the claims department for assistance, however I work night shift so our times do not regularly align.