Reviews, Sales, and Service Ratings for
Trawick International

I called the number to reach the company and finanized my transactions for my needs for insurance should i have to cancel my trip .

I know Trawick is snowed under, but I filed that claim many moons ago and all I hear when I inquire is that they're very busy. Well, its time for them to hire more people, I guess. I'm not satisfied with my experience to date.

I have tried to contact Trawick International this morning but was unable to speak to anyone, I eventually left a voicemail and am awaiting a call back. I tried to connect with them via their online address but was unable to do so as there were too many redirects on their website. I will continue to try to connect with them but they are making it quite difficult.

I could not get ahold of the 24hr customer service. I called multiple times, left voicemails and sent emails with no response. I have filed a claim and it's still in processing. I have tried emailing additional documentation and I have not gotten any confirmation.

The customer service rep answered promptly. They easily resolved my issue to my satisfaction

Needed to make a change to extend the coverage by 1 day because it was changed last minute. Due to the timing of the notification of change (Thursday night) and our flight times (Friday morning) we were unable to contact anyone during business hours on the Friday we left. Could not get in touch with anyone except the emergency line once we were out of the country and they could not assist with the request. Sent an email and received no response. There is no one available at Trawick after hours or on weekends to make changes to the policy. I will never, ever use them again.

Customer Service answered questions regarding the policy which enabled me to select one that met our needs. We did not need to file a claim, thankfully, so can’t comment on that aspect.

Claim fully paid, but took a couple of months. Also very old technology - I had to email a word document zip file of my receipts (!!) and no way to check status online

My go to provider for all travel insurance needs. When I have questions, customer service is always great.