Sales & Service Data

TOTAL SALES
22,708
Since 2012
MONTHLY SALES
628
Average Monthly Sales Since 2012
REVIEWS
493
Since 2012
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

22,708
policies sold

0.2%
negative reviews

0.2% (54) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    288
  • 4 stars
    107
  • 3 stars
    44
  • 2 stars
    12
  • 1 star  
    14
Top Providers
Tin Leg
4.57/5
RoamRight
4.53/5
HTH Travel Insurance
4.46/5

Trawick International Reviews


  • Overall Rating 3 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    My claim was delivered 2/3/2018. So far there has been no response.

    Response From:
    Trawick International
    Trawick International:
    The Trawick International Team
    Response Received:

    Thank you for taking the time to review Trawick International – Nationwide 3-n-1 Plan. It is noted that you mailed the original claim to the wrong address on 2/3. Once it was figured out, a new claim was received at the correct address on 3/16/18. That claim was missing some information but the examiner reached out to your tour operator for more information and the claim was processed for payment on 4/19/18. Please Contact us if you have questions - 888-301-9289

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    3 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Safe Travels USA Trip Protection
    Review Received:
    From: Verified Squaremouth Customer

    I filed a damaged baggage claim, still haven't heard back from them.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Safe Travels USA Trip Protection
    Review Received:
    From: Verified Squaremouth Customer

    Shane, in order for the policy to cover a hurricane you have to purchase the insurance coverage before they named it. In your case they named hurricane Irma on August 30,2017 which was before you bought the insurance coverage on 9/4. This plan won’t cover any trip cancellation once the storm was named. Perhaps you can get some of your money back from the airline. You should contact them and see what they can do.

    Kind Regards,
    Jane
    Customer Service

    Tickets were purchased on August 30th, but the airline does not offer travel insurance , so it took me 4 days to find a company and purchase travel insurance. Much of the delay was caused by my local agent who did not want me to outsource a new company .That's what caused the delay. But the tickets were purchased on the 30th of August.

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    3 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Safe Travels USA
    Review Received:
    From: Verified Squaremouth Customer

    The plan was very affordable! I accidentally wrote the wrong address though, and when I called customer service to ask for a change she was fairly rude. But efficient! This plan is still definitely worth the price.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels International Trip Protection excl US
    Review Received:
    From: Verified Squaremouth Customer

    My trip dates changed and I was able to change the coverage period to reflect that very easily and without any additional charges.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels International Trip Protection excl US
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel our trip to India due to my wife's medical problem. We will be filing a claim shortly. We hope that process goes smoothly.

    Was this review helpful to you?

    5 out of 6 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels International Trip Protection excl US
    Review Received:
    From: Verified Squaremouth Customer

    After purchasing the insurance, I called back a day or 2 later to correct the total amount paid for the trip. The customer service rep she will send a corrected insurance letter but never did. If I had to file a claim, this will definitely be a big item to resolve.

    Was this review helpful to you?

    6 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels International excl US
    Review Received:
    From: Verified Squaremouth Customer

    I cancelled this policy before I left because it excluded mountaineering over 15,000 ft, replaced it with another one that did cover higher altitude risks, but still get emails for the initial policy from Squaremouth.

    A bit sloppy, and I am now worried that my refund might not have been processed carefully.

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    6 out of 8 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Safe Travels International excl US
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    claim not yet satisfied

    Was this review helpful to you?

    8 out of 12 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels International Cost Saver excl US
    Review Received:
    From: Verified Squaremouth Customer

    Contacted them twice. Once for a modification and the other to extend. Both times, they were efficient and courteous.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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