Reviews, Sales, and Service Ratings for
Trawick International

Easy to buy and update coverage. Good policy.

I would like to thank Senior Staff Nurse Noor Mohamed from Singapore in assisting,as there is no one doing pre existing illness travel insurance in Malaysia.He is keen to work with you in bring this policy to malaysia.You can contact him at nuurie99@aol.com

The various policy chioces made it easy to decide which plan fit our travel arrangements. The agent I spoke with explained the policy plans and helped guide us to the best option.

Need definitions applied to things like "Trip Interuption"

Easy to set up and a Good experience

Very happy with the experience. I had one (1) question along the way and it was answered promptly.

We filed a claim on January 17, 2024, using the eclaims1@cbpinsure.com and travelteam@cbpinsure.com, but still haven't heard from the insurance.
Here is the claim:
We booked our trip through Travel with Alan (booking #6R2WXM) on October 18, 2023, with airline flights (Delta 1460 at 6:10am on 1/12 from Seattle to Los Angeles) confirmed via electronic ticket delivery (eTicket Receipts 0068069941426 for Jenny Mattson and 0068069941427 for John Mattson) received on December 19, 2023. We were suggested by Travel with Alan to stay one night at hotel near Sea-Tac airport prior to departure. We stayed at Courtyard by Marriott on January 12. We took the Uber to the airport 2:45am in the morning of January 13. We arrived at the airport at 3:00am (>3 hours before scheduled departure), only to be told by Delta Airlines that our booking did not exist. We were rebooked on the next flight available, and ended up missing our Discover Princess’ boat departure from the Port of Los Angeles by 6 minutes. We ended up took the flight at 5:35pm on the same day January 13 to get home in Seattle.

As I tried four times online claim form, it was not succeeded. I am uploading the documents through this email. If your need additional information or documents, please let me know. Thank you, Jenny Mattson

All the additional information were uploaded on the email. If you need any other additional information or documents, I would be happy to send it to you.

Filed a claim 5 days ago. Did receive an acknowledgement but nothing else so far. We had mechanical delays to flights, missed connection, got to cruise 8 hrs later thane expected. Missed excursion, dinner, etc.