Sales & Service Data

TOTAL SALES
10,889
Since 2005
MONTHLY SALES
80
Average Monthly Sales Since 2005
REVIEWS
508
Since 2005
Overall Rating
4.42 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,889
policies sold

0.4%
negative reviews

0.4% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    303
  • 4 stars
    112
  • 3 stars
    46
  • 2 stars
    13
  • 1 star  
    6
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
Travelex
4.45/5

TripAssure Reviews


  • Overall Rating 5 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I recieved immediate documentation via email.A letter with the policy and card was sent to me while I was overseas

    During Trip
    Never heard of MH Ross before until I read about them on squaremouth

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I requested a hard copy of my travel insurance policy because my printer was not working. I wanted to bring a copy with me during my travel. I was told it will be sent by mail but to date I have not received it. It seemed easy for M.H Ross customer service to ignore a simple request from a client.
    Although there is also a positive side. The first agent I spoke to, took time to explain details about the policy. She was very nice.

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    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    i did not need any assistance and/or got in touch with the insurance provider

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    we had supplimental insurance from highmark .that could have been used in addition
    to square mouth .if we could have listed on the application i think it should have reduced the premium

    During Trip
    did not need to file a claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    A little difficult to comprehend all the types of coverage but reassuring that it was done and on line.

    During Trip
    Thankfully did not have a claim.

    Claim Process
    Did not have to use. Insurance was reasonably priced.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I really did enjoy the way the carrier allowed me to search and compare the different policies. That was the initial key to my satisfaction.

    During Trip
    Fortunately, I didn't need to use any facit of my trip insurance, but I felt confident it was there if I needed it. That piece of mind helped me to enjoy my trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The trip was changed from nepal,tibet to india and the agent was very helpful

    During Trip
    I did not make a.y contact during the trip.

    Claim Process
    I have not submitted everything yet since i am waiting for a repair to be completed.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    They were easily available to answer a pre-trip question about coverage . And as always, the SquareMouth website was easy to use.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    Buying the policy was very smooth and easy. I am in the process of filing a claim for loss of backpack with contents. I will comment again after the claim is completed.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    SPOKE TO AN AGENT FROM OVERSEAS. VERY EFFICIENT

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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