Sales & Service Data

TOTAL SALES
11,168
Since 2005
MONTHLY SALES
88
Average Monthly Sales Since 2005
REVIEWS
516
Since 2005
Overall Rating
4.42 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,168
policies sold

0.4%
negative reviews

0.4% (47) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    307
  • 4 stars
    115
  • 3 stars
    47
  • 2 stars
    13
  • 1 star  
    6
Top Providers
RoamRight
4.54/5
Tin Leg
4.54/5
Travelex
4.45/5

TripAssure Reviews


  • Overall Rating 4 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Had to make a phone call to the carrier to confirm my plan was in effect -- it did not automatically come.

    During Trip
    No contact or problems during trip needed attention, so no contact was needed.

    Claim Process
    No claims

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I recieved immediate documentation via email.A letter with the policy and card was sent to me while I was overseas

    During Trip
    Never heard of MH Ross before until I read about them on squaremouth

    Claim Process
    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I took out a policy which included the costs for my hotel nights totaling 6. Four of my reservations were a problem for me, which I considered a Trip Interruption. My 4 nights stay at Island Beachcomber on St. Thomas for the 2 nights before and 2 night after my sailing with Island Windjammers were originally placed thru a website claiming to be taking reservations for the hotel I planned to stay at. When I got to their hotel on St. Thomas, they didn't have any notice of my reservations for any of the 4 nights. I was able to stay with them because it was considered low season and they had rooms available, but I had to pay for them as new reservations. I contacted my VISA card holder regarding the problem and investigations have been started, which will take up to 45 days. In the mean time I'm out the cost of the 4 nights which I purchased in August of 2015 and for which I included in my insurance policy with Squaremouth. I contacted Customer Service at Squaremouth shortly after I returned home to let them know what had happened. They said my booked loss was not covered by my policy. I find that absurd since it was clearly a Trip Interruption issue. I'm waiting until I hear back from VISA regarding my charges before pursuing any actions against Squaremouth. If I need to take action I do plan to contact the NYS Attorney General's Office to also file the complaint with them unless Squaremouth comes up with a more equitable solution.

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    1 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    I requested a hard copy of my travel insurance policy because my printer was not working. I wanted to bring a copy with me during my travel. I was told it will be sent by mail but to date I have not received it. It seemed easy for M.H Ross customer service to ignore a simple request from a client.
    Although there is also a positive side. The first agent I spoke to, took time to explain details about the policy. She was very nice.

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    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Asset Plus
    Review Received:
    From: Verified Squaremouth Customer

    i did not need any assistance and/or got in touch with the insurance provider

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    we had supplimental insurance from highmark .that could have been used in addition
    to square mouth .if we could have listed on the application i think it should have reduced the premium

    During Trip
    did not need to file a claim

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    A little difficult to comprehend all the types of coverage but reassuring that it was done and on line.

    During Trip
    Thankfully did not have a claim.

    Claim Process
    Did not have to use. Insurance was reasonably priced.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I really did enjoy the way the carrier allowed me to search and compare the different policies. That was the initial key to my satisfaction.

    During Trip
    Fortunately, I didn't need to use any facit of my trip insurance, but I felt confident it was there if I needed it. That piece of mind helped me to enjoy my trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bridge
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The trip was changed from nepal,tibet to india and the agent was very helpful

    During Trip
    I did not make a.y contact during the trip.

    Claim Process
    I have not submitted everything yet since i am waiting for a repair to be completed.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Asset
    Review Received:
    From: Verified Squaremouth Customer

    None

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    0 out of 1 people found this review helpful

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