I recieved immediate documentation via email.A letter with the policy and card was sent to me while I was overseas
Never heard of MH Ross before until I read about them on squaremouth
I requested a hard copy of my travel insurance policy because my printer was not working. I wanted to bring a copy with me during my travel. I was told it will be sent by mail but to date I have not received it. It seemed easy for M.H Ross customer service to ignore a simple request from a client.
Although there is also a positive side. The first agent I spoke to, took time to explain details about the policy. She was very nice.
i did not need any assistance and/or got in touch with the insurance provider
we had supplimental insurance from highmark .that could have been used in addition
to square mouth .if we could have listed on the application i think it should have reduced the premium
did not need to file a claim
A little difficult to comprehend all the types of coverage but reassuring that it was done and on line.
Thankfully did not have a claim.
Did not have to use. Insurance was reasonably priced.
I really did enjoy the way the carrier allowed me to search and compare the different policies. That was the initial key to my satisfaction.
Fortunately, I didn't need to use any facit of my trip insurance, but I felt confident it was there if I needed it. That piece of mind helped me to enjoy my trip.
The trip was changed from nepal,tibet to india and the agent was very helpful
I did not make a.y contact during the trip.
I have not submitted everything yet since i am waiting for a repair to be completed.
They were easily available to answer a pre-trip question about coverage . And as always, the SquareMouth website was easy to use.
Buying the policy was very smooth and easy. I am in the process of filing a claim for loss of backpack with contents. I will comment again after the claim is completed.
SPOKE TO AN AGENT FROM OVERSEAS. VERY EFFICIENT
Multi-Award Winning Customer Service
Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.Read More
Safe With Our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.Read more
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
One of America’s Best Workplaces
Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.Read More