Had to make a phone call to the carrier to confirm my plan was in effect -- it did not automatically come.
No contact or problems during trip needed attention, so no contact was needed.
I recieved immediate documentation via email.A letter with the policy and card was sent to me while I was overseas
Never heard of MH Ross before until I read about them on squaremouth
I took out a policy which included the costs for my hotel nights totaling 6. Four of my reservations were a problem for me, which I considered a Trip Interruption. My 4 nights stay at Island Beachcomber on St. Thomas for the 2 nights before and 2 night after my sailing with Island Windjammers were originally placed thru a website claiming to be taking reservations for the hotel I planned to stay at. When I got to their hotel on St. Thomas, they didn't have any notice of my reservations for any of the 4 nights. I was able to stay with them because it was considered low season and they had rooms available, but I had to pay for them as new reservations. I contacted my VISA card holder regarding the problem and investigations have been started, which will take up to 45 days. In the mean time I'm out the cost of the 4 nights which I purchased in August of 2015 and for which I included in my insurance policy with Squaremouth. I contacted Customer Service at Squaremouth shortly after I returned home to let them know what had happened. They said my booked loss was not covered by my policy. I find that absurd since it was clearly a Trip Interruption issue. I'm waiting until I hear back from VISA regarding my charges before pursuing any actions against Squaremouth. If I need to take action I do plan to contact the NYS Attorney General's Office to also file the complaint with them unless Squaremouth comes up with a more equitable solution.
I requested a hard copy of my travel insurance policy because my printer was not working. I wanted to bring a copy with me during my travel. I was told it will be sent by mail but to date I have not received it. It seemed easy for M.H Ross customer service to ignore a simple request from a client.
Although there is also a positive side. The first agent I spoke to, took time to explain details about the policy. She was very nice.
i did not need any assistance and/or got in touch with the insurance provider
we had supplimental insurance from highmark .that could have been used in addition
to square mouth .if we could have listed on the application i think it should have reduced the premium
did not need to file a claim
A little difficult to comprehend all the types of coverage but reassuring that it was done and on line.
Thankfully did not have a claim.
Did not have to use. Insurance was reasonably priced.
I really did enjoy the way the carrier allowed me to search and compare the different policies. That was the initial key to my satisfaction.
Fortunately, I didn't need to use any facit of my trip insurance, but I felt confident it was there if I needed it. That piece of mind helped me to enjoy my trip.
The trip was changed from nepal,tibet to india and the agent was very helpful
I did not make a.y contact during the trip.
I have not submitted everything yet since i am waiting for a repair to be completed.
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