Sales & Service Data

TOTAL SALES
3,482
Since 2007
MONTHLY SALES
43
Average Monthly Sales Since 2007
REVIEWS
119
Since 2007
Overall Rating
4.44 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

3,482
policies sold

0.5%
negative reviews

0.5% (17) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    67
  • 4 stars
    25
  • 3 stars
    10
  • 2 stars
    3
  • 1 star  
    1
Top Providers
Tin Leg
4.55/5
RoamRight
4.54/5
Travelex
4.45/5

USA-ASSIST Worldwide Protection Reviews


  • Overall Rating 1 out of 5
    Policy:
    Global Travel Medical Executive
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    no customer care. all done via the web.

    Was this review helpful to you?

    6 out of 12 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    Documents easy to understand. Excellent coverage at very reasonable cost.

    Was this review helpful to you?

    4 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Excellent helpful service - I shall come back next year, when we go again.

    During Trip
    I have not comments here since we - fortunately - had no occasion to use the service.

    Claim Process
    Fortunatelly we had no claim

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We had very good service.
    Very happy to say, we did not have to use the ins. during or after the trip. AR Tower

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was an ordinary internet transaction... nothing exceptional, yet nothing to detract from it either...
    So actually I had a hard time deciding how to rate it...I have no idea what you all would do if I had a real question or claim....

    During Trip
    Very easy to purchase on line--and one of the few available to US expats traveling back to the US!
    Gave me peace of mind during my trip.

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Fast response from customer service. Fast claim processing. Will certainly avail again on my next trip. Will recommend to my friends

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Excellent service and telephone advice

    During Trip
    Did not use service

    Claim Process
    Did not need to claim

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I felt totally at ease during my visit to the U.S.A. Having an insurance policy whilst traveling is essential today. This is one area of travel costs that cannot be ignored.
    With appreciation for your service.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    This is my first choice for insurance.

    Was this review helpful to you?

    2 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    did not consult with carrier prior to trip

    Claim Process
    do not recall exact dates, but everything was easy and smooth

    Was this review helpful to you?

    2 out of 4 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read more