Sales & Service Data

TOTAL SALES
3,196
Since 2007
MONTHLY SALES
37
Average Monthly Sales Since 2007
REVIEWS
115
Since 2007
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

3,196
policies sold

0.5%
negative reviews

0.5% (16) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    65
  • 4 stars
    24
  • 3 stars
    10
  • 2 stars
    2
  • 1 stars
    1
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.46/5

USA-ASSIST Worldwide Protection Reviews


  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We had very good service.
    Very happy to say, we did not have to use the ins. during or after the trip. AR Tower

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    2 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was very easy to register for the insurance online and the information about the policy was easy to read and comprehensivly presented.

    During Trip
    I din't use and of the about mentioned services.

    Claim Process
    No claim was made.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    did not consult with carrier prior to trip

    Claim Process
    do not recall exact dates, but everything was easy and smooth

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was an ordinary internet transaction... nothing exceptional, yet nothing to detract from it either...
    So actually I had a hard time deciding how to rate it...I have no idea what you all would do if I had a real question or claim....

    During Trip
    Very easy to purchase on line--and one of the few available to US expats traveling back to the US!
    Gave me peace of mind during my trip.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to make claim so I cannot really comment constructively on that aspect.

    Was this review helpful to you?

    1 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Easy online process

    During Trip
    Did not use the policy at all

    Claim Process
    Did not use the claim service

    Was this review helpful to you?

    1 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Appreciate being able to obtain cover at very short notice.

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    1 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    The problem with all insurance companies is that you have to undergo something unexpected in order to qualify the service provided. In my case, everything went fine, and fortunately I did not need call them!!!

    Was this review helpful to you?

    1 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    The communication with USA-ASSIST before travel were excellent!
    During our trip, in an emergency case, we faced communication problems in 24 hours assistance by the telephone. We had to spell many times the name so the contract could be found with no result.
    When I thought to communicate by
    e-Mail, we received direct response!
    In case of emergency, I'd rather communicate by
    e-mail...probably USA -ASSIST should give multiple communication ways to clients than just a phone number.

    Response From:
    USA-ASSIST Worldwide Protection
    USA-ASSIST Worldwide Protection:
    USA-ASSIST Worldwide Team
    Response Received:

    Thank you for your comments. They help us to improve our services.

    We apologize for the confusion over the spelling of your last name.

    Please note that we have included, in addition to communication via rotary phone lines and e-mail, a LiveChat and WhatsApp 24/7 for assistance. This addition has already been published on our website.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    I feel that Squaremouth... USA Assist... was a top quality company to deal with.
    The coverage, the documentation, their helpfulness in extending our coverage for a couple of days at no additional charge, provided us with excellent client service.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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