Sales & Service Data

TOTAL SALES
4,617
Since 2007
MONTHLY SALES
25
Average Monthly Sales Since 2007
REVIEWS
134
Since 2007
Overall Rating
4.43 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

4,617
policies sold

0.4%
negative reviews

0.4% (18) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    77
  • 4 stars
    28
  • 3 stars
    11
  • 2 stars
    3
  • 1 star  
    2
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USA-Assist Worldwide Protection All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    I feel that Squaremouth... USA Assist... was a top quality company to deal with.
    The coverage, the documentation, their helpfulness in extending our coverage for a couple of days at no additional charge, provided us with excellent client service.

    Was this review helpful to you?

    9 out of 12 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    As we didn't claim anything, I am unsure of how the policy would cope with that but everything else was really good.
    As it happens my daughter had the same policy for different dates and has to make a claim so we shall see what happens although so far the assistance by the company has been really helpful.

    As it stands, i would recommend this policy to others.

    Was this review helpful to you?

    10 out of 15 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    A friend recommended Squaremouth (the name I was given) for travel ins. when I found myself looking for this product almost at the last minute. I was relieved that the transaction could be done so quickly and easily using the computer.
    The policy did not specify that prior conditions now under control (through medication or otherwise) were an exception under the "prior conditions not covered"; and retirees like myself are almost bound to have some such condition - high blood pressure, for example: or cholesterol, or a pacemaker implant!
    I find this to be unfair to us.

    Was this review helpful to you?

    32 out of 38 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    I did not get as good a deal, as I did 2 years ago, for my mother, Tara. Did not file a claim, so do not know how that would have been handled. But would still recommend this insurance for visitors.

    Was this review helpful to you?

    11 out of 17 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    Documents easy to understand. Excellent coverage at very reasonable cost.

    Was this review helpful to you?

    4 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to make claim so I cannot really comment constructively on that aspect.

    Was this review helpful to you?

    2 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Easy online process

    During Trip
    Did not use the policy at all

    Claim Process
    Did not use the claim service

    Was this review helpful to you?

    2 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Appreciate being able to obtain cover at very short notice.

    Was this review helpful to you?

    2 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Just keep giving the best for the least and you will stay successful! for ever! Sincerely, George Mate

    Was this review helpful to you?

    0 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Plus
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Not applicable - no claim

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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