Excellent helpful service - I shall come back next year, when we go again.
I have not comments here since we - fortunately - had no occasion to use the service.
Fortunatelly we had no claim
We had very good service.
Very happy to say, we did not have to use the ins. during or after the trip. AR Tower
It was very easy to register for the insurance online and the information about the policy was easy to read and comprehensivly presented.
I din't use and of the about mentioned services.
No claim was made.
I was extremely disappointed by my experience with USA-Assist. I had to go to Urgent Care on a Saturday afternoon. The clinic needed a verification of benefits faxed to them in order to accept my insurance information. I called USA-Assist and their administrator repeatedly between 2 and 3 PM, in a vain attempt to reach someone at this company. No one answered. I called the emergency number. No answer.
I called Squaremouth, and the representative also tried to reach someone. No answer. As a result I had to spend $250 upfront, and now have to file a claim in order to get reimbursed.
Just as a coda: I called USA-Assist to find out why no one answered the emergency number. The rep didn't know. I called the emergency number. The man who answered told me that he'd been there all day Saturday and that there had been no calls. I have calls registered in my call log to the emergency number, so obviously this is false.
(Just to be clear, I have no complaints about Squaremouth. The reps there were nothing but helpful).
In connection with your claim, we have audited your plan’s claims administrator requesting the protocols and calls records. We revised the calls that you mentioned and found they are not present in the claim administrator records. After receiving communication from Squaremouth informing about the case, the claims administrator of your plan tried to communicate with you to the provided cellphone number in several and repeated opportunities without success; (In some cases unanswered, in others the cellphone outside the network).
Once the communication could be established, we send you the documentation form you need to file to make the direct refund to your credit card. To date, 3 weeks later, the documentation was not submitted.
The verification of benefits is a common practice among providers in the United States.
The communication with USA-ASSIST before travel were excellent!
During our trip, in an emergency case, we faced communication problems in 24 hours assistance by the telephone. We had to spell many times the name so the contract could be found with no result.
When I thought to communicate by
e-Mail, we received direct response!
In case of emergency, I'd rather communicate by
e-mail...probably USA -ASSIST should give multiple communication ways to clients than just a phone number.
Thank you for your comments. They help us to improve our services.
We apologize for the confusion over the spelling of your last name.
Please note that we have included, in addition to communication via rotary phone lines and e-mail, a LiveChat and WhatsApp 24/7 for assistance. This addition has already been published on our website.
did not consult with carrier prior to trip
do not recall exact dates, but everything was easy and smooth
It was an ordinary internet transaction... nothing exceptional, yet nothing to detract from it either...
So actually I had a hard time deciding how to rate it...I have no idea what you all would do if I had a real question or claim....
Very easy to purchase on line--and one of the few available to US expats traveling back to the US!
Gave me peace of mind during my trip.
I did not need to make claim so I cannot really comment constructively on that aspect.
Easy online process
Did not use the policy at all
Did not use the claim service
Appreciate being able to obtain cover at very short notice.
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