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It was disconcerting when we phone the assistance number from the hospital in Mexico to find ourselves talking to Seven Corners as they were not mentioned on the insurance form- very confusing.
Seven Corners said they would pay a sum directly to the hospital prior to my7 release but the confirmation re the money never came through.
The ambulance coverage was billed direct and Seven Corners arranged the air ambulance but we understood it was from the hospital ICU in Mexico to the hospital ICU in Nanaimo, BC, Canada, But we have been billed by the BC ambulance service for the transport from Nanaimo airport to Nanaimo hospital and thus we will have to send in a claim to Seven Corners for the fee.
I feel that Squaremouth... USA Assist... was a top quality company to deal with.
The coverage, the documentation, their helpfulness in extending our coverage for a couple of days at no additional charge, provided us with excellent client service.
As we didn't claim anything, I am unsure of how the policy would cope with that but everything else was really good.
As it happens my daughter had the same policy for different dates and has to make a claim so we shall see what happens although so far the assistance by the company has been really helpful.
As it stands, i would recommend this policy to others.
A friend recommended Squaremouth (the name I was given) for travel ins. when I found myself looking for this product almost at the last minute. I was relieved that the transaction could be done so quickly and easily using the computer.
The policy did not specify that prior conditions now under control (through medication or otherwise) were an exception under the "prior conditions not covered"; and retirees like myself are almost bound to have some such condition - high blood pressure, for example: or cholesterol, or a pacemaker implant!
I find this to be unfair to us.
I did not get as good a deal, as I did 2 years ago, for my mother, Tara. Did not file a claim, so do not know how that would have been handled. But would still recommend this insurance for visitors.
Documents easy to understand. Excellent coverage at very reasonable cost.
I did not need to make claim so I cannot really comment constructively on that aspect.
Easy online process
Did not use the policy at all
Did not use the claim service
Appreciate being able to obtain cover at very short notice.
Just keep giving the best for the least and you will stay successful! for ever! Sincerely, George Mate
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more