Sales & Service Data

TOTAL SALES
3,286
Since 2007
MONTHLY SALES
27
Average Monthly Sales Since 2007
REVIEWS
118
Since 2007
Overall Rating
4.44 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

3,286
policies sold

0.5%
negative reviews

0.5% (17) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    66
  • 4 stars
    25
  • 3 stars
    10
  • 2 stars
    3
  • 1 stars
    1
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
Travelex
4.45/5

USA-ASSIST Worldwide Protection Reviews


  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Excellent helpful service - I shall come back next year, when we go again.

    During Trip
    I have not comments here since we - fortunately - had no occasion to use the service.

    Claim Process
    Fortunatelly we had no claim

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We had very good service.
    Very happy to say, we did not have to use the ins. during or after the trip. AR Tower

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was very easy to register for the insurance online and the information about the policy was easy to read and comprehensivly presented.

    During Trip
    I din't use and of the about mentioned services.

    Claim Process
    No claim was made.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    GlobalTrip Plus
    Review Received:
    From: Verified Squaremouth Customer

    I was extremely disappointed by my experience with USA-Assist. I had to go to Urgent Care on a Saturday afternoon. The clinic needed a verification of benefits faxed to them in order to accept my insurance information. I called USA-Assist and their administrator repeatedly between 2 and 3 PM, in a vain attempt to reach someone at this company. No one answered. I called the emergency number. No answer.

    I called Squaremouth, and the representative also tried to reach someone. No answer. As a result I had to spend $250 upfront, and now have to file a claim in order to get reimbursed.

    Just as a coda: I called USA-Assist to find out why no one answered the emergency number. The rep didn't know. I called the emergency number. The man who answered told me that he'd been there all day Saturday and that there had been no calls. I have calls registered in my call log to the emergency number, so obviously this is false.

    (Just to be clear, I have no complaints about Squaremouth. The reps there were nothing but helpful).

    Response From:
    USA-ASSIST Worldwide Protection
    USA-ASSIST Worldwide Protection:
    USA-Assist Team
    Response Received:

    In connection with your claim, we have audited your plan’s claims administrator requesting the protocols and calls records. We revised the calls that you mentioned and found they are not present in the claim administrator records. After receiving communication from Squaremouth informing about the case, the claims administrator of your plan tried to communicate with you to the provided cellphone number in several and repeated opportunities without success; (In some cases unanswered, in others the cellphone outside the network).
    Once the communication could be established, we send you the documentation form you need to file to make the direct refund to your credit card. To date, 3 weeks later, the documentation was not submitted.
    The verification of benefits is a common practice among providers in the United States.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    The communication with USA-ASSIST before travel were excellent!
    During our trip, in an emergency case, we faced communication problems in 24 hours assistance by the telephone. We had to spell many times the name so the contract could be found with no result.
    When I thought to communicate by
    e-Mail, we received direct response!
    In case of emergency, I'd rather communicate by
    e-mail...probably USA -ASSIST should give multiple communication ways to clients than just a phone number.

    Response From:
    USA-ASSIST Worldwide Protection
    USA-ASSIST Worldwide Protection:
    USA-ASSIST Worldwide Team
    Response Received:

    Thank you for your comments. They help us to improve our services.

    We apologize for the confusion over the spelling of your last name.

    Please note that we have included, in addition to communication via rotary phone lines and e-mail, a LiveChat and WhatsApp 24/7 for assistance. This addition has already been published on our website.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    did not consult with carrier prior to trip

    Claim Process
    do not recall exact dates, but everything was easy and smooth

    Was this review helpful to you?

    2 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Plus
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    It was an ordinary internet transaction... nothing exceptional, yet nothing to detract from it either...
    So actually I had a hard time deciding how to rate it...I have no idea what you all would do if I had a real question or claim....

    During Trip
    Very easy to purchase on line--and one of the few available to US expats traveling back to the US!
    Gave me peace of mind during my trip.

    Was this review helpful to you?

    2 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip High Medical
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to make claim so I cannot really comment constructively on that aspect.

    Was this review helpful to you?

    2 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    GlobalTrip Saver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Easy online process

    During Trip
    Did not use the policy at all

    Claim Process
    Did not use the claim service

    Was this review helpful to you?

    2 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    GlobalTrip Classic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Appreciate being able to obtain cover at very short notice.

    Was this review helpful to you?

    2 out of 5 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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