We had very good service.
Very happy to say, we did not have to use the ins. during or after the trip. AR Tower
It was very easy to register for the insurance online and the information about the policy was easy to read and comprehensivly presented.
I din't use and of the about mentioned services.
No claim was made.
did not consult with carrier prior to trip
do not recall exact dates, but everything was easy and smooth
It was an ordinary internet transaction... nothing exceptional, yet nothing to detract from it either...
So actually I had a hard time deciding how to rate it...I have no idea what you all would do if I had a real question or claim....
Very easy to purchase on line--and one of the few available to US expats traveling back to the US!
Gave me peace of mind during my trip.
I did not need to make claim so I cannot really comment constructively on that aspect.
Easy online process
Did not use the policy at all
Did not use the claim service
Appreciate being able to obtain cover at very short notice.
The problem with all insurance companies is that you have to undergo something unexpected in order to qualify the service provided. In my case, everything went fine, and fortunately I did not need call them!!!
The communication with USA-ASSIST before travel were excellent!
During our trip, in an emergency case, we faced communication problems in 24 hours assistance by the telephone. We had to spell many times the name so the contract could be found with no result.
When I thought to communicate by
e-Mail, we received direct response!
In case of emergency, I'd rather communicate by
e-mail...probably USA -ASSIST should give multiple communication ways to clients than just a phone number.
Thank you for your comments. They help us to improve our services.
We apologize for the confusion over the spelling of your last name.
Please note that we have included, in addition to communication via rotary phone lines and e-mail, a LiveChat and WhatsApp 24/7 for assistance. This addition has already been published on our website.
I feel that Squaremouth... USA Assist... was a top quality company to deal with.
The coverage, the documentation, their helpfulness in extending our coverage for a couple of days at no additional charge, provided us with excellent client service.
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