Sales & Service Data

TOTAL SALES
7,581
Since 2013
MONTHLY SALES
234
Average Monthly Sales Since 2013
REVIEWS
299
Since 2013
Overall Rating
4.23 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,581
policies sold

0.3%
negative reviews

0.3% (22) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    169
  • 4 stars
    80
  • 3 stars
    28
  • 2 stars
    9
  • 1 stars
    13
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

APRIL Travel Protection Reviews


  • Overall Rating 3 out of 5
    Policy:
    Economy Plan
    Review Received:
    From: Verified Squaremouth Customer

    I sent my claim to the provider in early January and I have followed up multiple times, yet still no update or resolution. I am not happy with how long the claim process is taking.

    Not sure why this provider takes to long to process claims or why the claim process is so old fashioned. You can email a PDF but you still have to call the provider, request a claim form (can't find it anywhere on the website), print and fill it out, and then scan and email it. Why can't the form be submitted electronically through an online account?

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    228 out of 237 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Economy Plan
    Review Received:
    From: Verified Squaremouth Customer

    I called the Emergency Assistance line several times during my 'problem time.' I had to call them collect as they somehow couldn't call my international cellphone number (but others reached me). They weren't much help during my 'problem time' in Rome Italy. I went to hospital in Rome. Staff recommended I remain for additional treatment for congestive heart failure. I cut short my trips, and returned home for treatment by my regular physicians. I filed claim - providing all paperwork required. April denied claim because I 'left the hospital against medical advice.' April is considering my appeal. NO I would not recommend this policy. Their first claim response is denial.

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    159 out of 167 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Multi-Trip Plan Elite
    Review Received:
    From: Verified Squaremouth Customer

    I have filed a claim with April after being delayed 26 hours on my trip. They claim that they will only cover me for 1 day because the second day doesn't start until 30 hours after a delay. I have appealed the judgement, only to be denied a second time. I have also called squaremouth to file a complaint against them.

    Was this review helpful to you?

    71 out of 73 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Trip Cancellation Plan
    Review Received:
    From: Verified Squaremouth Customer

    As the tour we were going to take was cancelled, I asked if we could cxl our policy. They said it would have to go to the proper dept. but we didn't hear anything until some time later when I noticed a refund had been made to my credit card. We appreciated this.

    Was this review helpful to you?

    95 out of 99 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    APRIL travel Protection's support/service was less than negative four stars. I broke my leg in Italy four days before I flew home from Rome to LAX. I was unable to walk and had two pieces of luggage. There were multiple exchanges with Customer Service notably Johanna but in the time before my flight absolutely nothing was arranged by her, in fact trying to communicate with her added stress and exhaustion to the last four days of my trip. I have never been so disappointed in travel Insurance company as I was with April.
    I told her that I was in remote areas of Italy and it would be difficult to reach me by phone or email but the only type of message she left was her name and her phone number asking me to call. There was never any answer. Ultimately I had no recourse but to ask the tour company I was with to help me despite the fact that I had bought the policy from April. Luckily the tour company decided to be gracious and do the job that April should have done. I will never ever use April Travel Protection. II will certainly publicize their incompetence on every social media website.
    .April accomplished nothing for me except making the experience much more stressful than it needed to be. They should be ashamed to promote themselves as travel protection insurance.

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    31 out of 31 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    More than 7 calls requesting medical . assistance. Never had a single call back. Asked repeatedly what a reasonable time for a call back... told an hour. They kept saying it was a holiday weekend - I could have gone to an urgent care, but they said they had to use a doc in their network which would come to my hotel. (I ended up paying for another hotel night, simply so their doctor could access me - but it never happened)

    Ended up canceling remainder of trip and driving home (35 hours) to see my own physician.

    Inexcusable experience.

    Was this review helpful to you?

    32 out of 33 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Multi-Trip Plan Elite
    Review Received:
    From: Verified Squaremouth Customer

    This should be zero star, not one. Appalling. Absolutely the worst insurance policy service I have ever experienced in 50 years. The front end people were fine, but as soon as the claim was sent back to head office, they showed themselves to be incompetent, uncaring, and uninformed. I would never ever use these people again or recommend them to others. They left me open-mouthed with their inability to deal with simple, basic insurance issues and most of all with their complete and utter lack of communication.

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    72 out of 78 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    April representatives were very helpful and understanding. Our claim
    was reviewed and a determination was made very quickly....No
    hassle at all.
    I would recommend April Travel Protection to other travelers.
    If we travel in the future, I definitely would buy the April Travel
    Protection Policy

    Was this review helpful to you?

    42 out of 45 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Quick response from customer representative and medical bill have all been reimbursed within 30 days. Will definitely use APRIL again.

    Was this review helpful to you?

    42 out of 45 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Great service at a fair price! I had to reach them twice for questions & they were extremely helpful each time. As a self admitted textaholic, I even engaged them in a text chat from my phone & it worked great.

    Had a bit of a scare on my outbound flight as bad weather had delayed me for a few hours. I reached out to find out what to do & they gave me clear instructions. If my flight delay reached 6 hours, they would help arrange a new one for me. They even said they would pay for it right away, so I didn't have to go through a claims process. Fortunately, it didn't come to that. I was on my way to Vegas after about 3 or so hours in the airport.

    WILL DEFINITELY USE AGAIN & RECOMMEND APRIL!!

    Was this review helpful to you?

    53 out of 59 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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