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Because my trip was cancelled and I was able to get ALL of my money back, April refunded my entire premium.
They do not have a good website and are very hard to get through to. I have a second (canceled) trip covered by them and cannot get any answers at all. No website, on hold for over an hour and then get disconnected, no option for a call back.
Love Squaremouth (have been a customer for years) but will not likely use April for future trips.
Our cruise was cancelled due to COVID-19. Customer service was able to transfer our insurance to a future trip. Excellent customer service.
I injured my self on 2/12/20 and called Squaremouth get help using Squaremouth's Claims Inside Out and was old by Jody Bittner Squaremouth representative to contact April Travel Protection directly to file a claim. Therefore Squaremouth's Claims Inside Out policy was meaningless. I contacted April Travel Protection at 844-509-1828 regarding trip cancellation who told me I couldn't receive coverage for the lodging because I had jointly booked a condo and even though I would not stay in the condo others would and April Travel Protection would not pay me for my costs that were not used. I eventually ended up going and skiing injured and did not file a claim. I would rate both Squaremouth and April Travel Protection a zero (0) if I could. They were not going to repay me for what I had paid them for the insurance. I would not recommend anyone to buy travel insurance from either company.
This company kindly refunded my premium when my trip was canceled.
my claim isn,t complete its getting hard to talk to anybody about my claim .maybe you could help. my policy # is3gcvgrsmo812603.
I understand this is a crazy time. I purchased the insurance policy for peace of mind. I have been robbed by April of that peace. First of all, they didn't answer my call when I was seeking guidance on what to do after the president's announcement. I emailed the company right away trying to make a claim. I also called and left a message. I have heard NOTHING. Also, now according to their claim center there is no refunds due to Covid-19. I will not be purchasing trip insurance from April ever again (and I travel a lot).
The April plan worked fine, service was good, price was right, the COVID-19 caused some worry in getting home, we made it on 16 Mar, decided to go on self-quarantine for 14 days to protect the family here. The quarantine is strictly related to the packed flight's home and the quarantine is up 31 March, without a problem, we will not make a claim.
Excellent response and payment for all expenses due to necessary cancellation.
Trip was cancelled by carrier and expenses paid.
Actually, I cancelled the policy within the 10 day window because I was traveling to China and did not think you would keep the policy open for an extended time. To make sure, I called and spoke with an understanding customer service representative. She also did not think that I could extend the policy for more than 1 year. When I re-booked my trip to China, the leave date was 14 months away. I have not purchases new travel insurance yet.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more