Sales & Service Data

TOTAL SALES
16,958
Since 2013
MONTHLY SALES
662
Average Monthly Sales Since 2013
REVIEWS
510
Since 2013
Overall Rating
4.23 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

16,958
policies sold

0.3%
negative reviews

0.3% (43) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    301
  • 4 stars
    117
  • 3 stars
    49
  • 2 stars
    19
  • 1 star  
    24
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4.59/5
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4.52/5
IMG
4.47/5

April Travel Protection All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    They were wonderful. I fell and broke my leg in Israel. They helped modify my return flight and transportation to and from the airport. Others in my group who didn’t get travel insurance now all say they will just to be safe. They even called me when I reached the US to make sure I made it home safely.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    South African Airlines would not allow me to board the plane in Johannesburg for Nigeria. My “visa on arrival” paper work was not accepted although we were told it was ok by the Nigerian visa agency. So I needed to book another flight that by-passed Nigeria in order to get to Sierra Leone (our final destination). I also needed to cancel the Lagos hotel. The return flight thru Lagos was ok since I was only in transit to another flight. Also the flight from Lagos to Freetown Sierra Leone had to be cancelled (just one way) because I could not get fly into Lagos.

    I just received the letter from Broadspire that my entire claim was denied because it did not meet their policy criteria for Trip Interruption benefits. Broadspire Services, Inc., a subsidiary of Crawford & Company, is a third party administrator assigned to act on behalf of Generali Assicurazioni Generali to process my claim.

    I thought that Trip interruption coverage is coverage that reimburses a traveler of their unused pre-paid trip costs when their trip has to be abandoned. I realize my situation is a bit unusual but it does fit into that category of trip coverage. This denial makes me not only want to avoid using April Insurance but from ever buying travel insurance again. I have used Squaremouth on several of my trips and have recommended you to my tours guests (I run tours to Africa). I am not sure I can now recommend getting any insurance since it coverage seems to be so restrictive.

    Sue Orloff

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    The claim procedure is/was very difficult and off-putting. I sent it off more than 2,weeks ago and have had no reply of any kind from Crawford’s

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Medical concierge was not very helpful in the beginning. Not sure she worked for April as she didn’t seem to know much about the policy. It seemed like she was with a third party company.

    Response From:
    April Travel Protection
    April Travel Protection:
    Janet
    Response Received:

    We thank the customer for her taking her time to post her review and apologize her initial experience did not meet her expectations. The call and case have been reviewed and proper re-training has been implemented.

    We were able to reach out to the customer and offer our assistance in getting her claim initiated. Claim forms have been emailed, once received, they will be properly reviewed and adjudicated.

    She was thankful for the follow up.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    My only experience was confirming policy specifics through customer service before travelling. All my questions were sufficiently answered and the policy met my expectations.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    The have been terrific and claim is going to b paid within 10 days

    Review Updated: 06/21/2019

    They made it very easy and kept in contact throughout.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    We were lucky that during our entire travel we did not have the need to contact or submit any claims.

    Was this review helpful to you?

    0 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Claim forms next to impossible to complete

    Was this review helpful to you?

    10 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    My agent was incredible

    Was this review helpful to you?

    1 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Have initiated a claim that is still open. To date April Travel Protection has been most responsive and helpful.

    Was this review helpful to you?

    4 out of 7 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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