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One leg of our airline trip both going and coming was cancelled due to an airline going out of business. This is one of those hidden things that is NOT covered by the policy. I guess I could have cancelled "for any reason" and April would have been out $9,000 but instead we dealt with the airlines (many hours on the phone) and managed to get some relief but terrible flights. Live and learn.
The trip insurance provider,, Broadspire, has dragged its feet for three months since I filed my claim, a claim that should have taken just a few weeks to process. They have not been responsive to my calls or emails. They first said all my documentation was approved but later reversed themselves and asked for more, which I supplied. This past week I told them that if I did not receive the funds I am owed within two weeks, I would file a complaint with the Insurance Commission and would express my dissatisfaction on multiple websites. Since Squarepants originally sold me the policy, this applies to you too.
We initially had some technical issues uploading documents. Some of the categories did not apply, but there wasn't any way to tell you that and we weren't sure if we could leave them empty. The web site was easy to use, however, it would be helpful to have a general comments section to add anything unusual (not covered under any of the other questions/categories), or to use if you just want to clarify the sequence of events of what happened or why you didn't upload a document for a certain category. Also, we were unsure of how to categorize our claim using the list provided.
We rated our experience five stars because overall, we were able to get a full refund for the portion of our trip that we missed with no arguments from the insurance company. I would recommend this insurance company, and will use it again for any other trips we take.
I am pleased with the coverage provided and ease of applying for it. Don't know how claim service will be.
Our initial United flight out of Boston was going to be 6 hours late. United put us on different flights. Rather than going from Boston to LA to Brisbane, we went from Boston to San Fran to Sidney to Brisbane. This made us hours late arriving in Brisbane so we missed our prepaid transfers to the hotel. We ended up taking the train which was an extra expense for us.
Also I contacted pneumonia on the trip and ended up in the emergency room in LA on the way back. Don't know at this time what the charges will be and how much will be covered by my insurance.
I did not have any contact with April during the trip.
Easy to deal with. Fortunately did not need services during trip. Will use again.
After making arrangements for Travel Protection, I did not hear from you or Square Mouth. I actually had to contact April Travel a number of times before I could download my policy. Each time I tried to view my policy, the website was inoperative. Improvement of your website connection will determine if I will continue to use April Travel Protection for future trips.
We thank Therese for submitting this review. Customer feedback is important to us!
Upon reviewing your case, our notes indicate that the policy documents were shared by our call center agents directly to you via email. However, a URL error featuring an old portal was listed and immediately corrected upon receipt of this feedback. Again, we apologize for the inconvenience. An account manager will be contacting you shortly to confirm that you were able to successfully access your APRIL customer profile, to view existing and expired policies or to make changes to active policies.
What I needed was provided at a reasonable price. No claim was made so I can't comment on whether or not the insurance was actually any good. That's a good thing as far as I'm concerned.
Terrible. Will never use them again. Absolutely impossible to deal with. Have been trying for two months to receive payment for a very simple claim of less than $500 without success.
Thank you for contacting our team regarding the delay in the processing of your claim. Your case was pending information from the airline to substantiate the flight delay and cancellation. When I spoke with your wife, yesterday afternoon, she explained you had difficulty in obtaining this documentation. As a courtesy, we were able to reach out to American Airlines and request this information. American Airlines was able to confirm the flight delay was due to Air Traffic Control issues, while the second flight was cancelled due to weather. This information was immediately shared with your adjuster, and your claim was properly adjudicated within the hour. I placed a call to you this afternoon to share the news, to which you were very thankful.
Was denied travel insurance through Disney because trip was paid in full. Which I still don';t understand why you can purchase it for a trip you haven't paid for , but whatever. It landed me with your company which ended up being a less expensive alternative anyhow and I was treated with respect and consideration with your company. If we plan another trip, I will be sure to purchase through your company again. Thank you
Unfortunately 28 hours before departure my husband awoke with a badly swollen face and mouth pain. He had an abscessed tooth that required immediate removal, complete with a drain for 48 hours. Trip was canceled via travel provider and we are awaiting a determination from the insurers underwriting department. Over $27,000 is at stake so I hope we will collect and not have to involve lawyers!
Review Updated: 10/31/2019
Thank you for providing excellent insurance! My husband suffered a medical emergency 28 hours before our departure. The insurance claims process was very easy to navigate, and full reimbursement was quickly received within 2 weeks of filing our claim.
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