Sales & Service Data

TOTAL SALES
15,749
Since 2013
MONTHLY SALES
624
Average Monthly Sales Since 2013
REVIEWS
498
Since 2013
Overall Rating
4.23 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

15,749
policies sold

0.3%
negative reviews

0.3% (43) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    295
  • 4 stars
    114
  • 3 stars
    46
  • 2 stars
    19
  • 1 star  
    24
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4.59/5
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4.52/5
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4.47/5

April Travel Protection All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 3 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Claim forms next to impossible to complete

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    My agent was incredible

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Have initiated a claim that is still open. To date April Travel Protection has been most responsive and helpful.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    I would be very helpful if you identify, where applicable, that any claim, for example, for delay, will only be accepted IF the claim is based on actual out-of-picket expenses, and not merely provided for in the policy's fine print. This would apply to any and all other matters where a claim might be filed.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    April’s policy is at the top end of the scale for coverages. In fact, some benifits of coverage surpassed its competitors by great lengths.
    Customer service was on top of every detail. My wife and I departed feeling completely protected and secure.

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    4 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Trip insurance was useless. It required a physician evaluation even though I purchased a "cancel for any reason" clause, at the cost of several hundred extra dollars. I am not spending another $300 for a doctor's appointment to meet paperwork requirements for the this trip insurance when the whole reason for "cancel for any reason" was to avoid that extra expense. I got sick before the trip, and I had purchased the extra coverage for that possibility - end of story. What a scam.

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    4 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    "Cancel For Any Reason" does not in fact mean that. How about a straight forward, honest policy without a ton of fine print?

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    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Appreciated quick and clear response when I had a question enrolling

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    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    I called your representative...left a message..she never called back...

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    2 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Somehow during the buying process I ended up with 2 policies in my name instead of one for my wife and one for me. Unfortunately I did not discover this until shortly before departure. When I tried to correct it April was hard to deal with saying that it was not possible to make insured name changes. After several calls they said they would but I never revived any confirmation that they had done so

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    3 out of 4 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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