Sales & Service Data

TOTAL SALES
18,199
Since 2013
MONTHLY SALES
577
Average Monthly Sales Since 2013
REVIEWS
526
Since 2013
Overall Rating
4.24 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

18,199
policies sold

0.2%
negative reviews

0.2% (45) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    312
  • 4 stars
    119
  • 3 stars
    50
  • 2 stars
    20
  • 1 star  
    25
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4.6/5
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IMG
4.46/5

April Travel Protection All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    My several phone conversations with your agents while I was in the process of getting insurance were most satisfactory.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Trip Cancellation Plan
    Review Received:
    From: Verified Squaremouth Customer

    After initially contacting April customer service, they promptly sent me the claims documentation that I needed in order to submit my claim. I completed the documentation and uploaded it to the portal as instructed on 8/20. According to their portal, files would be reviewed within 5 business days. It is now 9/16 and the files still show not reviewed. I have e-mailed and called my claims agent and she has not responded since. She has not replied to an e-mail, answered the phone, or called me back after leaving a voicemail.

    Will definitely never use April Travel Protection again.

    I have contacted Squaremouth customer service and they are stepping up in order to resolve the claim. They have been very responsive, I hope that they have more success than I do.

    Response From:
    April Travel Protection
    April Travel Protection:
    Janet
    Response Received:

    We appreciate Shane taking the time to submit this review and apologize if our service did not meet his expectations. Upon receipt of this review, our Customer Service Team notified the policyholder that we were still pending receipt of some supporting documentation. Shane was able to quickly provide that information after which his claim was settled within 1 day.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    I would like you to know that I am STILL WAITING for the representative from April to contact me with a resolution on my claim. Yesterday for the first time she responded by phone to my claim being filed and my 5 phone calls and email, since the beginning of August!!
    This company is terrible.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    I still have to file a claim.
    First and expect it to work out.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Since I happily did not have to file a claim, I don’t have much to report. I did have a few questions after I had made my purchase and they were answered promptly and politely. I picked the policy bc it covered what I needed at a good price.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    One agent gave me the wrong information. He quoted for .Idaho not Iowa.. I had to call back and fortunately I got the help I needed.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    April’s claim process is too slow, and there is no way to start a claim online. That is a major hassle.

    They should be required to make online claim processing available.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Once I talked with someone, I was better able to navigate the site. I did find it a bit confusing initially.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    While traveling in Mexico, my husband suffered from a seizure and had to be transported via ambulance to the hospital. April insurance was the best advocate we could have ever asked for. In a foreign country where we did not speak the language, April became our sanity. They could call back on occasion to check on my husbands health, gave us fantastic support and travel advise and really made us happy. We highly recommend April and will be using them for all of our future travels.

    Was this review helpful to you?

    12 out of 12 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Horrible assistant. I called asking for medical assistant. They asked me for several documents and it took more than 5 days to get a doctor appointment. I ended up paying a private doctor. I don’t recommend and I will never buy April again.

    Response From:
    April Travel Protection
    April Travel Protection:
    Yani
    Response Received:

    Thank you for taking the time to submit your policy review. Our team reviewed your assistance case and apologize for not meeting your expectations. Since reviewing your case, we have spoken to our assistance department to ensure that guarantees of payments are sent upon approval to the medical facilities to avoid any delays or misunderstandings like this one. A member from our team will be contacting you to ensure that you have begun the claim for reimbursement process. Additionally, we will request to have your reimbursement claim to be expedited to help make up for the inconvenience.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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