Sales & Service Data

TOTAL SALES
20,122
Since 2013
MONTHLY SALES
498
Average Monthly Sales Since 2013
REVIEWS
573
Since 2013
Overall Rating
4.24 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

20,122
policies sold

0.2%
negative reviews

0.2% (48) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    344
  • 4 stars
    125
  • 3 stars
    56
  • 2 stars
    22
  • 1 star  
    26
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4.61/5
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4.52/5
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4.45/5

April Travel Protection All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

  • Sort/Filter

  • Overall Rating 2 out of 5
    Policy:
    Trip Cancellation Plan
    Review Received:
    From: Verified Squaremouth Customer

    I am still trying to settle my claim. There is virtually no customer service. No 800 number. They only have an address for communications. they are slow to respond.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Trip Cancellation Plan
    Review Received:
    From: Verified Squaremouth Customer

    Hard to rate this policy, since, fortunately, we had no reason to contact you once we were on the trip.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Claim filed November 26, 2019. Have not received any RESPONSE from then as yet (Dec. 26, 2019).

    This is not acceptable. ---Jim

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    5 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Squaremouth was super helpful in picking the right policy for the right price. They didn’t try to sell me a policy that costs more with things I didn’t need. Luckily I didn’t have to use the policy while on vacation but I have no doubt that things would have gone smoothly with this policy. Thank you Squaremouth and April!

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Our flight AA flight # 3816 from Chicago to Kansas City on 9/27/2019 was cancelled due to bad weather. By then it was too late for us to find a motel near the airport for the night because all motels were booked. We ended up sleeping in the airport We were re-booked for 9/28/2019 first from Chicago to Denver and then from Denver to Kansas City.
    I filed a claim for the additional meals incurred as a result of the delay both for the evening and the following morning. The claim was submitted to the claim office on Oct 7, 2019. Despite several phone calls to the claim office and email, up to now I have not received any reply or answer to my claim which is simple and uncomplicated with all the supporting receipts attached to it.
    We are very disappointed with the service of this company. Based on this experience, we will never purchase another insurance from April Travel Protection in the future.[
    We hope you can help us rectify the problem we have.

    Mario Yu

    Review Updated: 01/07/2020

    Nothing was done on the claim for 2 months until Squaremouth intervened. This shows the lousy service of the claims department.

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    9 out of 9 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    I have not received the claim form. And yes, I check my spam folder daily.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Trip Cancellation Plan
    Review Received:
    From: Verified Squaremouth Customer

    I had a question about the coverage and got a clear answer. Well pleased.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    On going

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    So far very professional, however the claims filing process is a little disjointed and stuck between online and paper processes. No reason it can’t all be done online without completing actual pieces of paper versus inputting info into a claims module

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Representatives were friendly and helpful. Needed forms were sent timely.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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