April Travel Protection
Overall Rating 4.21 out of 5
Overall Rating 4.21 out of 5 617 Reviews Since 2013

  • Overall Rating 3 out of 5
    Policy:
    Trip Cancellation Plan
    Review Received:
    March 31, 2014
    Albert from WA Verified Squaremouth Customer

    As the tour we were going to take was cancelled, I asked if we could cxl our policy. They said it would have to go to the proper dept. but we didn't hear anything until some time later when I noticed a refund had been made to my credit card. We appreciated this.

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    123 out of 129 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Economy Plan
    Review Received:
    February 8, 2014
    Devon from DE Verified Squaremouth Customer

    I sent my claim to the provider in early January and I have followed up multiple times, yet still no update or resolution. I am not happy with how long the claim process is taking.

    Not sure why this provider takes to long to process claims or why the claim process is so old fashioned. You can email a PDF but you still have to call the provider, request a claim form (can't find it anywhere on the website), print and fill it out, and then scan and email it. Why can't the form be submitted electronically through an online account?

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    323 out of 336 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Economy Plan
    Review Received:
    January 20, 2014
    BH from FL Verified Squaremouth Customer

    Great selection

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Economy Plan
    Review Received:
    December 18, 2013
    David from CA Verified Squaremouth Customer

    I ordered coverage for two people. You and April issued a policy for myself only, a mistake it took many messages and phone calls to sort out -- and was only sorted on the eve of our lengthy trip abroad.

    Response From:
    April Travel Protection
    April Travel Protection:
    Jason Schreier
    Response Received:
    January 6, 2014

    We appreciate David taking the time to review our services. David's policy was one of the first ones issued for APRIL Travel Protection on SquareMouth's website. Unfortunately, he helped us discover an IT error that resulted in his companion's policy not being issued.

    That IT error was promptly resolved and we have successfully issued all policies without concern ever since. More importantly, we were able to quickly resolve David's issue within hours of being notified. Meanwhile, we were in contact with David throughout this process both by phone and email.

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