Reviews, Sales, and Service Ratings for
GoReady Insurance

Because of sudden illness I had to re-book my departure flight by one day and had a pay $1068.20 change fee.

While still at home, I called the customer service number and their office was closed. When I reached the number the next day, initially the person -Marilyn- told me that, as I had not left home yet, I did not qualify for ANY coverage. Only after I complained, she actually looked at my policy and checked with a supervisor and then said, yes, I could submit a claim. I submitted the two airfare bookings plus the doctor's note.

While I was traveling I received the claim form (for non-medical cause) plus a request for 7 more documents, all of which had absolutely nothing to do with my claim for "trip delay or airline ticket change fee".

On 3/10/2023, when I arrived back home, I called their customer service again to find out which documents I actually still had to submit. The agent told me that she would let "Markus" know and that he would call me by 3/14. Fortunately I requested his phone number from her.

I did not receive a phone call from Markus and therefore called on 3/16/23 and left a message for him to call me as I wanted to verify which documents I still needed to submit.
I called him again on 3/17/23 and finally reached him. Of course, many of the documents they initially requested were not needed at all.

I am not impressed by their customer service or response time.

In February 2023 I paid for another travel insurance with GoReady for a trip coming up in November 2023 and am sorry I did. I would not choose this company again.

Airlines changed my flights multiple times which I informed go ready insurance, respinse time was lacking and when asked to update my policy to the correct dates & provide a copy of revised- there was no response

If I could give them 0 stars I would. First of all they will ONLY consider claims paid for by a credit card! In a medical emergency in a foreign country one is not thinking about asking emergency medical care provider if they can process credit cards! So they'd deny a legitimate claim that had all the necessary documentation EXCEPT for the credit card statements since the provider could not process credit cards. We submitted signed and stamped receipts that had serial numbers on them but they would not accept them.

Also, they kept on repeatedly asking for exact same documents even though they have been already submitted - 3 times for proof of social security number and the date of birth even though copy of S.S. card and driving licence were already submitted. And they asked for a signed claim form a couple of times even though this was already submitted on opening the case. As someone who's been using travel insurance often for well over 30 years and had number of claims submitted, I find GoReady to be completely worthless. Will NEVER use them again!

So far process is slower than expected. I mailed everything they requested a couple of days ago. This should be an easy trip cancellation claim to process. I provided all the medical and financial information. Reviews on line are very concerning. Let’s see how it goes. Please check back in four weeks as I stated earlier.

Sent some emails regarding possible issues with our travel and received prompt response. Was no need to file a claim.

So far the experience has been very good. They are very prompt.

I attempted to call customer service because I and others on my trip had food poisoning. However, I had trouble getting through. It was my problem I think—dialing from an international number. I just wanted to know if there was anything I needed to do.
I gave up and was well again the next day and forgot about it. Meanwhile, the travel company has stepped up with a $250. Credit.

After receiving this review, we contacted the insured to better understand the actions she took. Apparently, she tried calling our Customer Service department after we were closed instead of dialing or emailing our 24/7 Emergency Assistance department. For next time, we pointed her to the various places she could find that information in her documentation from us & also by simply pressing 4 on any of our main lines after it says, “if you’re traveling & in need of emergency assistance.” She was appreciative of the follow up & we’re hopeful to work with Gail again.

When we got sick with COVID while we were in London and we had to miss one week of our plans, I contacted GoReady. Although they said we must get professional documentation and I informed them we only had public transportation to use, they made no effort to find out exactly where we were to assist in choosing the closest location. They sent info on places way on the other side of London and quoted lines from the policy at me. I did not feel supported in our time of need.
Once we were home I was required to submit documentation that GoReady would evaluate to see if I had a valid claim before they would send me a claim form.
Apparently the claim form comes from a 3rd party. That company requested all of the same documents I had already sent plus more.
I had to call numerous times (waiting weeks between calls) to find out what was happening with my claim. I was not allowed to speak to the claims adjuster but the person answering the phone had to email the adjuster and wait for him to respond, if he would.
Eventually I was told the adjuster would give me a call. Once he did it became apparent he did not even understand my claim. Eventually I was able to get him to understand why & what I was claiming for (We had purchased activities to do from various websites on our own. It wasn't a tour package). The company did eventually pay the claim after that.

We’re sorry to hear that the insured feels that way about how they were handled. Insured emailed us at 10:30 am on a Saturday & were responded to within approximately 1 hour. Regarding their condition & situation, they specifically wrote “have what we need as long as we do not get worse. I am writing because this week we have non-refundable [train & event tickets, hotel, etc.].” When told that an at home COVID test by itself would not be sufficient for their claim unless it was proctored or they saw a doctor or visited a testing clinic, the insured wrote “we do not feel up to going out.” Therefore, we sent the insured information on how to arrange a proctored COVID test as well as a website where they could input their location information to find a local clinic (if they preferred that option).

Regarding their reimbursement claim, a check was cut to the insured 2 weeks after they provided the necessary backup documentation.

I wasn't made aware that the travel insurance when I purchased the insurance. When I went to file a claim it was very difficult getting the insurance company to respond to me. I was dissatisfied with their service.

I did not have reason to contact Go Ready before my trip. I rated pre-travel experience at 3 starts to indicate receipt of policy documents other standard communication to be as I would expect, and have experienced with other carriers.

I submitted a claim for loss of a "non-refundable deposit" occasioned by a weather/common carrier related event. I was able to re-book the hotel at the original rate, and enjoyed my stay there earlier this month.

When I realized I would be making a claim for the original cancelation, I contacted the Go Ready claims department. Although not quite rude, their agent was curt, and not especially helpful. Subsequent communication with Go Ready had been via email, and I have no complaint with their process. I am expecting resolution of the claim by the end of this week.

I would be willing to communicate with Squaremouth about how things turn out.

Thank you.