Reviews, Sales and Service Ratings for InsureandGo USA

InsureandGo USA Sales & Service Data

Total Sales
3,336
since 2014
Monthly Sales
828
average monthly sales since 2014
Reviews
45
reviews since 2014
Overall Rating
4.7 out of 5
Top Providers
RoamRight
4.5/5
HCC
4.49/5
USA-ASSIST
4.48/5
average on squaremouth 13,478 policies sold - 265 average monthly sales over last 3 months - 14,923 reviews - overall rating 4.47 out of 5

InsureandGo USA Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.7

average on squaremouth 4.47 out of 5

3,336 policies sold
0.0% negative reviews

0.0% (1) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    36
  • 4 star
    6
  • 3 star
    2
  • 2 star
    1
  • 1 star
    0
  • Review Received
    Insurance Provider
    InsureandGo USA
    Policy
    Global Silver excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We purchased an Insure&Go policy for our trip to France. When we arrived, our luggage had been left behind in Canada (our connection). We found out from the airline that our bags would not be delivered to us for 5 days. We reviewed our policy and found that we did have a clothing allowance. We purchased the clothing and toiletries to carry us over, and kept all receipts. Upon our return, we notified Squaremouth immediately. They gave us the form to file a claim with the insurer, which we did in a few days. After 2 weeks, we hadn't heard from the insurer, so we reached out to Squaremouth and promptly received an answer from the insurer, and we were told that our claim would be fully satisfied. It took another two weeks for the check to arrive, but we did get the amount claimed with no questions asked by the insurer.

    Was this review helpful to you?
    23 out of 23 people found this review helpful
  • Review Received
    Insurance Provider
    InsureandGo USA
    Policy
    Platinum
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Your website was very helpful in reviewing multiple policies with varying costs. The costs and benefits were very clear.

    My claim will be for costs from a non-emergency medical condition. I will reserve judgment on the policy until I have resolved the claim.

    Review Updated 04/28/2015

    InsureandGo was very responsive and handled my claim quickly and efficiently. I received emails at every step of the process to keep me informed. I was pleased with my experience using both Squaremouth and InsureandGo.

    Was this review helpful to you?
    20 out of 21 people found this review helpful
  • Review Received
    Insurance Provider
    InsureandGo USA
    Policy
    Platinum
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I got a cold and then I hospitalized I called them 3 times from Iran they put me on hold and they ignored my call.
    what a waist of money

    Response Received December 12, 2014
    Squaremouth
    Brandi Morse

    Squaremouth has contacted this customer to discuss their claim and remind them of our Zero Complaint Guarantee.

    Was this review helpful to you?
    30 out of 33 people found this review helpful
  • Review Received
    Insurance Provider
    InsureandGo USA
    Policy
    Global Silver excl US
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I was in Nepal during the earthquake. It was nice that they sent an email. I did not need their services, but it was nice that they tried to contact me.

    Robert

    Was this review helpful to you?
    12 out of 12 people found this review helpful
  • Review Received
    Insurance Provider
    InsureandGo USA
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Everyone has been very helpful at InsureandGo USA. The price was very reasonable and making a claim was super easy! Most definitely will be using them in the future.

    Was this review helpful to you?
    21 out of 25 people found this review helpful
  • Review Received
    Insurance Provider
    InsureandGo USA
    Policy
    Platinum
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We recently made a claim for damage to one suitcase and only sent the paperwork in a few days ago. Hopefully we'll hear back soon as to the status of this claim.

    Review Updated 03/23/2015

    We couldn't have been more satisfied with how the claim was handled from beginning to end. We received a check last week and were pleased with how quickly everything went. I think you can see by how I rated the claim process I wouldn't hesitate to recommend InsureandGo USA.

    Was this review helpful to you?
    17 out of 21 people found this review helpful
  • Review Received
    Insurance Provider
    InsureandGo USA
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Please do not use this on your website or use my name. Thank you.

    Review Updated 01/20/2015

    Helpful and quick. I never expected to use the insurance, but I am pleased with the service and would purchase through them again.

    Was this review helpful to you?
    10 out of 14 people found this review helpful
  • Review Received
    Insurance Provider
    InsureandGo USA
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Provided good cover for a reasonable price.

    Was this review helpful to you?
    12 out of 22 people found this review helpful
  • Review Received
    Insurance Provider
    InsureandGo USA
    Policy
    Platinum
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    In my experience your service was both helpful and efficient.

    Was this review helpful to you?
    5 out of 8 people found this review helpful
  • Review Received
    Insurance Provider
    InsureandGo USA
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Friendly and informative with the best prices in town! perfect combination.

    Was this review helpful to you?
    7 out of 13 people found this review helpful