Sales & Service Data

TOTAL SALES
13,921
Since 2014
MONTHLY SALES
0
Average Monthly Sales Since 2014
REVIEWS
485
Since 2014
Overall Rating
4.51 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

13,921
policies sold

0.1%
negative reviews

0.1% (20) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    343
  • 4 stars
    94
  • 3 stars
    28
  • 2 stars
    6
  • 1 stars
    14
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

InsureandGo USA Reviews


  • Overall Rating 5 out of 5
    Policy:
    Global Silver excl US
    Review Received:
    From: Verified Squaremouth Customer

    We purchased an Insure&Go policy for our trip to France. When we arrived, our luggage had been left behind in Canada (our connection). We found out from the airline that our bags would not be delivered to us for 5 days. We reviewed our policy and found that we did have a clothing allowance. We purchased the clothing and toiletries to carry us over, and kept all receipts. Upon our return, we notified Squaremouth immediately. They gave us the form to file a claim with the insurer, which we did in a few days. After 2 weeks, we hadn't heard from the insurer, so we reached out to Squaremouth and promptly received an answer from the insurer, and we were told that our claim would be fully satisfied. It took another two weeks for the check to arrive, but we did get the amount claimed with no questions asked by the insurer.

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    191 out of 191 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Global Silver excl US
    Review Received:
    From: Verified Squaremouth Customer

    I cancelled my trip and filed a medical claim. After submitting paperwork, InsureandGo promptly issued a check for the full amount. Process was fairly simple and hassle free.

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    72 out of 72 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Your website was very helpful in reviewing multiple policies with varying costs. The costs and benefits were very clear.

    My claim will be for costs from a non-emergency medical condition. I will reserve judgment on the policy until I have resolved the claim.

    Was this review helpful to you?

    106 out of 109 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Global Silver excl US
    Review Received:
    From: Verified Squaremouth Customer

    I was in Nepal during the earthquake. It was nice that they sent an email. I did not need their services, but it was nice that they tried to contact me.

    Robert

    Was this review helpful to you?

    84 out of 86 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Global Silver excl US
    Review Received:
    From: Verified Squaremouth Customer

    Insure and go was a wonderful company. We had to cancel our cruise because my father was diagnosed with lung cancer. The claims process was simple. It took a few weeks but we were completely reimbursed.

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    24 out of 24 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    We recently made a claim for damage to one suitcase and only sent the paperwork in a few days ago. Hopefully we'll hear back soon as to the status of this claim.

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    74 out of 79 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Global Gold excl US
    Review Received:
    From: Verified Squaremouth Customer

    My only 3 complaints are: 1)I left 2 messages on their voice mail and they never got back to me.
    2)They ask for hard copies of everything from the person filing the claim (me), as opposed to allowing us to send digital copies (which I had) of the documents, which can be scanned and emailed faster and more conveniently. They should really add that option. I had to make at least 3 trips to The Public Library (only on days when I could) to be able to print ALL they asked for, which was a lot. As a result, it took me over a month to get everything together in order to mail it. Too much work, gas and time needlessly spent just to get $80 from them.
    3) the refund took too long. Again, just $80, please.

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    37 out of 39 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Global Silver excl US
    Review Received:
    From: Verified Squaremouth Customer

    It was an emergency situation with my husband in Belize. Getting to a hospital involved a flight and taxis. I kept receipts. At the hospital I called their emergency number and spoke with someone there who kind of guided me on what to do. There was no representative in Belize that spoke English so customer service talked to that person and relayed info to me. Once home I talked with customer service again and they sent me forms to complete. I completed the forms and sent them back with my receipts and was refunded all of my expenses and the hospital expenses without much delay. They did not question my submission. Good to work with.

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    28 out of 29 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    I got a cold and then I hospitalized I called them 3 times from Iran they put me on hold and they ignored my call.
    what a waist of money

    Was this review helpful to you?

    86 out of 99 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Global Silver excl US
    Review Received:
    From: Verified Squaremouth Customer

    Signing up for the policy was a breeze - as it should be with anyone. They want to make it easy to take your money. :-)
    On the last week of our 3 week trip, I got really sick. They arranged to have a Dr visit our hotel room, and after the tour left (with me still sick in the hotel), they assured me they would take care of any change fees on the airlines to get home. I also submitted a request for reimbursement of prescriptions, taxi fare to the airport and, most costly, the cost of the tour itself. All the documentation they asked for was included, and I see no reason to deny the claim - and it's only been a week since it was filed - but as of now, I haven't heard anything.

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    14 out of 14 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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