We purchased an Insure&Go policy for our trip to France. When we arrived, our luggage had been left behind in Canada (our connection). We found out from the airline that our bags would not be delivered to us for 5 days. We reviewed our policy and found that we did have a clothing allowance. We purchased the clothing and toiletries to carry us over, and kept all receipts. Upon our return, we notified Squaremouth immediately. They gave us the form to file a claim with the insurer, which we did in a few days. After 2 weeks, we hadn't heard from the insurer, so we reached out to Squaremouth and promptly received an answer from the insurer, and we were told that our claim would be fully satisfied. It took another two weeks for the check to arrive, but we did get the amount claimed with no questions asked by the insurer.
I cancelled my trip and filed a medical claim. After submitting paperwork, InsureandGo promptly issued a check for the full amount. Process was fairly simple and hassle free.
Your website was very helpful in reviewing multiple policies with varying costs. The costs and benefits were very clear.
My claim will be for costs from a non-emergency medical condition. I will reserve judgment on the policy until I have resolved the claim.
I was in Nepal during the earthquake. It was nice that they sent an email. I did not need their services, but it was nice that they tried to contact me.
Insure and go was a wonderful company. We had to cancel our cruise because my father was diagnosed with lung cancer. The claims process was simple. It took a few weeks but we were completely reimbursed.
We recently made a claim for damage to one suitcase and only sent the paperwork in a few days ago. Hopefully we'll hear back soon as to the status of this claim.
My only 3 complaints are: 1)I left 2 messages on their voice mail and they never got back to me.
2)They ask for hard copies of everything from the person filing the claim (me), as opposed to allowing us to send digital copies (which I had) of the documents, which can be scanned and emailed faster and more conveniently. They should really add that option. I had to make at least 3 trips to The Public Library (only on days when I could) to be able to print ALL they asked for, which was a lot. As a result, it took me over a month to get everything together in order to mail it. Too much work, gas and time needlessly spent just to get $80 from them.
3) the refund took too long. Again, just $80, please.
It was an emergency situation with my husband in Belize. Getting to a hospital involved a flight and taxis. I kept receipts. At the hospital I called their emergency number and spoke with someone there who kind of guided me on what to do. There was no representative in Belize that spoke English so customer service talked to that person and relayed info to me. Once home I talked with customer service again and they sent me forms to complete. I completed the forms and sent them back with my receipts and was refunded all of my expenses and the hospital expenses without much delay. They did not question my submission. Good to work with.
I got a cold and then I hospitalized I called them 3 times from Iran they put me on hold and they ignored my call.
what a waist of money
Signing up for the policy was a breeze - as it should be with anyone. They want to make it easy to take your money. :-)
On the last week of our 3 week trip, I got really sick. They arranged to have a Dr visit our hotel room, and after the tour left (with me still sick in the hotel), they assured me they would take care of any change fees on the airlines to get home. I also submitted a request for reimbursement of prescriptions, taxi fare to the airport and, most costly, the cost of the tour itself. All the documentation they asked for was included, and I see no reason to deny the claim - and it's only been a week since it was filed - but as of now, I haven't heard anything.
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