Sales & Service Data

TOTAL SALES
7,199
Since 2018
MONTHLY SALES
329
Average Monthly Sales Since 2018
REVIEWS
123
Since 2018
Overall Rating
4.1 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

7,199
policies sold

0.2%
negative reviews

0.2% (17) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    78
  • 4 stars
    12
  • 3 stars
    16
  • 2 stars
    6
  • 1 star  
    11
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4.6/5
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Nationwide Mutual Insurance Company All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Terrible customer service. Rude, arrogant. Misleading information provided. Will not use this company again.

    Was this review helpful to you?

    7 out of 9 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Our trip was interrupted due to fires in train stations in France. We’ve submitted pages and pages of evidence, as requested, and are waiting for a reply from Nationwide.

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    18 out of 20 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    The travel policy I purchased supposedly had up to $270,000 of evacuation insurance. I was injured in Reykjavik, Iceland, breaking my left femur and shattering my right elbow. The leg was surgically repaired in Iceland and I needed to travel back to the states for elbow surgery.

    My surgeon cleared me to fly home in an air ambulance lying down. I found Angel MedFlight to provide this service. Nationwide was contacted, asking them to provide a retainer for $68,900 and they DENIED the request, offering instead a commercial flight in business class with the assistance of two nurses, even though the policy recognized that an air ambulance was an acceptable mode of transportation for evacuation. They also mentioned that I could choose the air ambulance, but I would have to file a claim after the fact to possibly get reimbursed!

    This behavior is totally unacceptable! How many people have access to this amount of money under an emergency situation? The reason people buy this type of insurance is to be taken care of hassle free. Nationwide fell flat on their face in this regard.

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    80 out of 80 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Prime
    Review Received:
    From: Verified Squaremouth Customer

    Very professional when I called with questions. No hidden small print exclusions. We did not have a claim but felt we were properly covered for our big family reunion trip.

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Very good insurance that met our need, a fair price, and happily, we did not need them!

    Was this review helpful to you?

    2 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    The representative was helpful with questions that I had before purchasing a policy, and purchasing a policy was easy.

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    3 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I did not file a claim, but I did call the company upon return from my trip to explore the possibility of filing a claim due to luggage delayed by more than 24 hours. I probably could have determined this by reading the full policy, but since I did not make any purchases for items needed due to the luggage delay, I had no basis for a claim. However, in discussing the claims process with the agent, it was apparent to me that the amount of substantiating paperwork on both the luggage delay and the purchases is significant. So much so, that I believe I would have had to spend a significant amount of time with the airline to get the documentation of the luggage delay that Nationwide Mutual required. I'm not sure they are any different than any other company on this, but I thought I had what would be required until I talked to them.

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    22 out of 26 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Prime
    Review Received:
    From: Verified Squaremouth Customer

    Got coverage for a reasonable amount of money that provided some peace of mind. Being able to call and speak to someone who seemed knowledgeable was helpful.

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    5 out of 9 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I have only had one call so far with Nationwide to report that we couldn't go and ask for the claim paperwork. We had to cancel our trip due to a medical procedure I had where I cannot fly until it's all resolved. I am curious to see how this process goes and whether my claim gets paid.

    Was this review helpful to you?

    3 out of 9 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Tried to discuss a potential issue via the 800 number provided only to realize that the business office could only be reached during normal working hours for the eastern timezone. The people I was able to reach during the weekend were unable to assist with my questions... this caused me to worry all weekend until I could reach someone on Monday.

    Didn't really care for Nationwide after I was finally able to talk with them. I do not believe I would insure with then again.

    Was this review helpful to you?

    45 out of 46 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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