Sales & Service Data

TOTAL SALES
8,398
Since 2018
MONTHLY SALES
332
Average Monthly Sales Since 2018
REVIEWS
153
Since 2018
Overall Rating
4.21 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

8,398
policies sold

0.2%
negative reviews

0.2% (18) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    101
  • 4 stars
    17
  • 3 stars
    17
  • 2 stars
    7
  • 1 star  
    11
Top Providers
Tin Leg
4.6/5
Arch RoamRight
4.52/5
HTH Travel Insurance
4.46/5

Nationwide Mutual Insurance Company All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

  • Sort/Filter

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I felt it was an extremely slow process which started in October 2018 - however the insurance company agreed to my claim & I have received my reimbursement check by Co-ordinated Benefit Plans on behalf of Nationwide Mutual.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Prime
    Review Received:
    From: Verified Squaremouth Customer

    Once the policy was issued I felt that it was a good choice.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    After being without my luggage for over 24 hours I called to get some assistance.
    I filed a complaint/ claim - case number # 1814685.
    I spoke with John who was very pleasant. However, when I called back the end of the next day for an update I learned his only involvement was to call the airport and ask them to call me directly when they learned the whereabouts of my luggage.
    We landed Saturday afternoon and on Sunday evening we were told that my luggage had arrived to the hotel. The issue when I called for assistance was that the incorrect luggage was delivered.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Easy, clear, and a good number of choices. Customer service was friendly and helpful before my trip. Will definitely use SquareMouth from now on.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    I requested a claim, was sent the paperwork, completed the paperwork, and have heard nothing from nationwide, yet. I was unable to go on my trip because of injury.

    Was this review helpful to you?

    22 out of 22 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    Insurance company does not cover the extra money I paid to upgrade my air ticket I find that ridiculous. I'm putting in the claim for air for you from Denver to Iceland because my traveling companion became ill and had to be in the emergency room in Denver. She was advised not to travel. But Iceland is not refunding my airfare for some

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Prime
    Review Received:
    From: Verified Squaremouth Customer

    So far, was just a phone conversation about how to file a claim. They were clear and helpful

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Prime
    Review Received:
    From: Verified Squaremouth Customer

    When I called customer service to inquire about filing a claim for lost/stolen glasses on my flight, the customer service representative said “if your glasses were stolen from your baggage, you can file a claim. But first you must file a claim with the airlines which is a lengthy process and then you will file a claim with us- a very lengthy process and the claim will most likely be denied.” At this point, I lost complete faith in this company and realized that my insurance policy was a complete waste of money. I’d never buy travel insurance again with this provider!

    Was this review helpful to you?

    16 out of 16 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    File a claim two weeks ago, still have not heard from them.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    From: Verified Squaremouth Customer

    just like the efficient way I can find a bunch of policies all at once quickly and compare apples to apples. I dont have time to waste. And I get complete documentation emailed to me with all the pertinent information I need while away. Also had a slight problem that I needed to deal with the insurance company and it was handled easily and quickly (not claim related)

    Was this review helpful to you?

    1 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

Read more

$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

Read more

$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

Read more

One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

Read more