Nationwide Mutual Insurance Company
Overall Rating 4.02 out of 5
Overall Rating 4.02 out of 5 578 Reviews Since 2018

  • Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    September 15, 2023
    steven from NY Verified Squaremouth Customer

    A very long time for nationwide to respond over four weeks

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    September 11, 2023
    Michele from CO Verified Squaremouth Customer

    We are making a claim due to illness and hospitalization during our trip. We have called their customer service line 3 times. They never answered and we waited on hold for close to three hours total. We will see how much effort this claim requires and if they reimburse us for portions of our trip as they should.

    Was this review helpful to you?

    15 out of 15 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    August 27, 2023
    Nancy from NY Verified Squaremouth Customer

    Unfortunately, Nationwide did not communicate with me once my claim was filed to keep me informed of the status of same. I didn’t know it was settled until I received a check in the mail. In the meantime, I filed a complaint with zero complaint which could have been avoided altogether had they let me know the status.

    While I was happy with the outcome, communication could be improved.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    August 24, 2023
    Edward from OH Verified Squaremouth Customer

    Good price with a company I know.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Cruise Choice
    Review Received:
    August 17, 2023
    Cynthia from FL Verified Squaremouth Customer

    Efficient

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    August 13, 2023
    GERALD from CA Verified Squaremouth Customer

    I returned on July 19 from my trip. i have filed a claim, but have not heard from Nationwide since.

    Review Updated: 09/10/2023

    Albeit it took Nationwide 2 months after my travel was completed to pay out, I am happy to have received it.

    Was this review helpful to you?

    11 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    August 13, 2023
    Scott from NC Verified Squaremouth Customer

    VERY EASY TO USE AND SET UP. I WILL USE YOUR SERVICES AGAIN SHOULD I PLAN AN EXTENDED VACATION.

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    July 26, 2023
    Liliya from NY Verified Squaremouth Customer

    I would like to get the reimbursement for 2 checked in suite cases lost during the travel from New York to Belgrade. The departure date was June 27th.
    As of today , July 27th the luggage didn’t arrive. I consider it as lost, all the documents attached to clamp, please proceed the reimbursement, thank you
    You may contact me by email: razin.liliya@gmail.com or via cell 516 643-2556

    Was this review helpful to you?

    9 out of 17 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Prime
    Review Received:
    July 18, 2023
    Phillip from TX Verified Squaremouth Customer

    Wife went to ER. I paid the bill. Sent receipts to Nationwide. Got auto response.

    Was this review helpful to you?

    12 out of 14 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Prime
    Review Received:
    July 17, 2023
    SteveB from CA Verified Squaremouth Customer

    I originally ordered my Nationwide travel policy without any rental car insurance. I later considered adding Nationwide's additional policy rider and had questions about that. I contacted Nationwide customer service and was very pleased, first, to speak with a real person (not a chatbot) and, second, it was a knowledgeable person. In the end I decided not to add on the rental car rider but my experience with the Nationwide customer service was very positive.

    Was this review helpful to you?

    9 out of 9 people found this review helpful

Insurance Providers

Additional Information

By using this site, you agree to our Privacy Policy.