Sales & Service Data

TOTAL SALES
21,493
Since 2007
MONTHLY SALES
0
Average Monthly Sales Since 2007
REVIEWS
1,307
Since 2007
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

21,493
policies sold

0.9%
negative reviews

0.9% (201) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    751
  • 4 stars
    253
  • 3 stars
    102
  • 2 stars
    19
  • 1 stars
    23
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.49/5

Travel Guard Reviews


  • Overall Rating 2 out of 5
    Policy:
    Adventure Travel Protection
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    A nightmare. I broke my pelvis in 4 places falling off a camel in Morocco. You would offer no help unless I filled out forms sent to me by email and have them faxed to you. I had no access to those services just phone. It took 2 days to find a doctor who had fax but he spoke no english and did not understand forms. After a dreadful trip home I had a doctor fill out the documentation and fax them to you. Now you will not answer my phone calls or emails .

    Claim Process
    This company is useless. They only increased my trauma. I am putting a warning to people traveling not to use this company on facebook and Travbuddy.

    Was this review helpful to you?

    80 out of 80 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The break down of coverage was not clear before purchasing the policy. The knowledge of policy was somehow ambiguous.

    During Trip
    I had an issue during my trip and needed a customer service in overseas. It was very difficult to get hold of a CSR. The phone number listed on my policy was incorrect. I had to search online to find an access code to call a collect call. Also, I was not sure which company I had to deal with to get support because the company I bought my policy incorporated its own insurance subsidiaries.

    Claim Process
    It was a horrible experience dealing with claim issues. \r\nOverall, I will NOT purchase travel insurance policies from Travel Guard again in future.

    Was this review helpful to you?

    38 out of 38 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Sportsman's Travel
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Travel Guard denied payment for my claim for a small medical bill aboard ship saying "You must first submit medical bills to your health insurance carrier(s). When they have made payment, please send us a copy of their benefit statement or denial letter. Please note, we are not a health insurance company, we are a travel insurance company..."\r\n\r\nI had included a policy statement from my health insurance explaining they wouild not consider a claim until all other insurance companies had paid.\r\n\r\nI again reviewed the policy I purchased and believe the language is clear that Travel Guard should have paid the claim which filed with all "required" documentation.\r\n\r\nI also did not appreciate the snotty letter I received from their clams analyst, Lindsey Shippy. I did my part. I paid for the insurance. I filed the proper paperwork. They refused. I am glad I didn' have a significant claim for Travel Guard. \r\n

    Was this review helpful to you?

    19 out of 19 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Trip had to be canceled with just two days and a month prior to departure due to an accident where I ended up with total knee replacement surgery. I would not have been able to travel, nor navigate for months after. The insurance company requested what info that they needed from my Dr. and the total deposit we had made for the trip was refunded promptly.

    Was this review helpful to you?

    27 out of 29 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    justifiable claim was rejected on "fine print" grounds

    Was this review helpful to you?

    8 out of 8 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    On November 11, 2013 I had surgery for what appeared to be melanoma cancer. The surgery did show cancer and that I had a tumor on my lung. My doctor told me that I would be unable to travel and he referred me to M.D. Anderson Cancer Center in Houston, Texas. I immediately filed a claim with the insurance company completing all the forms sent me along with a letter from my doctor and copies of lab reports. The insurance company after January 1, requested further info from my doctor and the surgeon. This information was sent by both two weeks ago. I am currently receiving treatment at M.D. Anderson. I, nor any of my doctors were aware of this prior to my purchase of the insurance in October, 2013. Can you help me get my claim for the $8,998 paid?
    Frank Bell

    Response From:
    Travel Guard
    Travel Guard:
    Nancy Mallek
    Response Received:

    This claim was processed on Friday, January 31 and is currently going through our standard audit process which normally takes 24-48 business hours. Payment should be released mid week.

    Please let me know if you have any questions.

    Was this review helpful to you?

    18 out of 21 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    I did everything online before the trip and did not talk to customer service.

    During Trip
    We cancelled our trip before we left

    Claim Process
    Once I supplied all the information that was needed it took about 4 weeks for the check to arrive.

    Was this review helpful to you?

    7 out of 7 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    This was a monumental task where I had to do all the work. They got all the needed documents from me but there was no follow up on their part.

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Their paper requests for information were harder to understand than when talking to a representative on the phone.

    we felt we had to change the plane reservation home, it wasn't a crisis but was a medical necessity, so we didn't even file for the plane fare as it didn't meet their qualifications. Next time we would look more carefully at policies for doing this.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Great Outdoors
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    I will not use this company again due to claim issues.

    Was this review helpful to you?

    17 out of 25 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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