Reviews, Sales and Service Ratings for Travel Guard

Travel Guard Sales & Service Data

Total Sales
21,491
since 2007
Monthly Sales
17
average monthly sales since 2007
Reviews
1,304
reviews since 2007
Overall Rating
4.46 out of 5
Top Providers
HTH Travel Insurance
4.55/5
HCC
4.52/5
RoamRight
4.48/5
average on squaremouth 13,634 policies sold - 265 average monthly sales over last 3 months - 14,372 reviews - overall rating 4.45 out of 5

Travel Guard Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.46

average on squaremouth 4.45 out of 5

21,491 policies sold
0.9% negative reviews

0.9% (201) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    748
  • 4 star
    253
  • 3 star
    102
  • 2 star
    19
  • 1 star
    23
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Adventure Travel Protection
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    During Trip
    A nightmare. I broke my pelvis in 4 places falling off a camel in Morocco. You would offer no help unless I filled out forms sent to me by email and have them faxed to you. I had no access to those services just phone. It took 2 days to find a doctor who had fax but he spoke no english and did not understand forms. After a dreadful trip home I had a doctor fill out the documentation and fax them to you. Now you will not answer my phone calls or emails .

    Claim Process
    This company is useless. They only increased my trauma. I am putting a warning to people traveling not to use this company on facebook and Travbuddy.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Trip had to be canceled with just two days and a month prior to departure due to an accident where I ended up with total knee replacement surgery. I would not have been able to travel, nor navigate for months after. The insurance company requested what info that they needed from my Dr. and the total deposit we had made for the trip was refunded promptly.

    Was this review helpful to you?
    6 out of 8 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    The break down of coverage was not clear before purchasing the policy. The knowledge of policy was somehow ambiguous.

    During Trip
    I had an issue during my trip and needed a customer service in overseas. It was very difficult to get hold of a CSR. The phone number listed on my policy was incorrect. I had to search online to find an access code to call a collect call. Also, I was not sure which company I had to deal with to get support because the company I bought my policy incorporated its own insurance subsidiaries.

    Claim Process
    It was a horrible experience dealing with claim issues. \r\nOverall, I will NOT purchase travel insurance policies from Travel Guard again in future.

    Was this review helpful to you?
    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Platinum
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We did not have a claim but questions prior to our trip were ansered in a friendly, professional way and we would definitely book with Squaremouth and use this travel insurance provider again in the future.

    Was this review helpful to you?
    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Spoke on phone a couple of times. Very helpful.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Exdcellent insurance. When I did make a claim, the insurer did everything I had hoped they would.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had to cancel the trip in late March as Joe had a major stroke March 17 and died April 22, 2013. Holland America refunded my deposit in whole. I was out the cost of travel insurance. I saw no reason to file a claim as one does not get the insurance premium back!

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    My husband was hospitalized in intensive care.
    The company was very supportive emotionally and financially.

    Claim Process
    I have not submitted the bills yet.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    During Trip
    I didn't use the carrier during the trip.

    Claim Process
    I only filed the claim today.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Great Outdoors
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim Process
    I will not use this company again due to claim issues.

    Was this review helpful to you?
    1 out of 1 people found this review helpful