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Reviews, Sales and Service Ratings for Travel Guard

Travel Guard Sales & Service Data

Total Sales
21,493
since 2007
Monthly Sales
15
average monthly sales since 2007
Reviews
1,305
reviews since 2007
Overall Rating
4.46 out of 5
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4.55/5
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average on squaremouth 13,327 policies sold - 277 average monthly sales over last 3 months - 14,527 reviews - overall rating 4.45 out of 5

Travel Guard Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.46

average on squaremouth 4.45 out of 5

21,493 policies sold
0.9% negative reviews

0.9% (201) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    749
  • 4 star
    253
  • 3 star
    102
  • 2 star
    19
  • 1 star
    23
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Adventure Travel Protection
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    During Trip
    A nightmare. I broke my pelvis in 4 places falling off a camel in Morocco. You would offer no help unless I filled out forms sent to me by email and have them faxed to you. I had no access to those services just phone. It took 2 days to find a doctor who had fax but he spoke no english and did not understand forms. After a dreadful trip home I had a doctor fill out the documentation and fax them to you. Now you will not answer my phone calls or emails .

    Claim Process
    This company is useless. They only increased my trauma. I am putting a warning to people traveling not to use this company on facebook and Travbuddy.

    Was this review helpful to you?
    57 out of 57 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Before Trip
    The break down of coverage was not clear before purchasing the policy. The knowledge of policy was somehow ambiguous.

    During Trip
    I had an issue during my trip and needed a customer service in overseas. It was very difficult to get hold of a CSR. The phone number listed on my policy was incorrect. I had to search online to find an access code to call a collect call. Also, I was not sure which company I had to deal with to get support because the company I bought my policy incorporated its own insurance subsidiaries.

    Claim Process
    It was a horrible experience dealing with claim issues. \r\nOverall, I will NOT purchase travel insurance policies from Travel Guard again in future.

    Was this review helpful to you?
    27 out of 27 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    On November 11, 2013 I had surgery for what appeared to be melanoma cancer. The surgery did show cancer and that I had a tumor on my lung. My doctor told me that I would be unable to travel and he referred me to M.D. Anderson Cancer Center in Houston, Texas. I immediately filed a claim with the insurance company completing all the forms sent me along with a letter from my doctor and copies of lab reports. The insurance company after January 1, requested further info from my doctor and the surgeon. This information was sent by both two weeks ago. I am currently receiving treatment at M.D. Anderson. I, nor any of my doctors were aware of this prior to my purchase of the insurance in October, 2013. Can you help me get my claim for the $8,998 paid?
    Frank Bell

    Response Received
    Travel Guard
    Travel Guard
    Nancy Mallek

    This claim was processed on Friday, January 31 and is currently going through our standard audit process which normally takes 24-48 business hours. Payment should be released mid week.

    Please let me know if you have any questions.

    Was this review helpful to you?
    8 out of 9 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Trip had to be canceled with just two days and a month prior to departure due to an accident where I ended up with total knee replacement surgery. I would not have been able to travel, nor navigate for months after. The insurance company requested what info that they needed from my Dr. and the total deposit we had made for the trip was refunded promptly.

    Was this review helpful to you?
    6 out of 8 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Platinum
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We did not have a claim but questions prior to our trip were ansered in a friendly, professional way and we would definitely book with Squaremouth and use this travel insurance provider again in the future.

    Was this review helpful to you?
    5 out of 11 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Spoke on phone a couple of times. Very helpful.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Exdcellent insurance. When I did make a claim, the insurer did everything I had hoped they would.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had to cancel the trip in late March as Joe had a major stroke March 17 and died April 22, 2013. Holland America refunded my deposit in whole. I was out the cost of travel insurance. I saw no reason to file a claim as one does not get the insurance premium back!

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    My husband was hospitalized in intensive care.
    The company was very supportive emotionally and financially.

    Claim Process
    I have not submitted the bills yet.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    During Trip
    I didn't use the carrier during the trip.

    Claim Process
    I only filed the claim today.

    Was this review helpful to you?
    1 out of 1 people found this review helpful