Sales & Service Data

TOTAL SALES
21,493
Since 2007
MONTHLY SALES
0
Average Monthly Sales Since 2007
REVIEWS
1,307
Since 2007
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

21,493
policies sold

0.9%
negative reviews

0.9% (201) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    751
  • 4 stars
    253
  • 3 stars
    102
  • 2 stars
    19
  • 1 stars
    23
Top Providers
RoamRight
4.52/5
Tin Leg
4.5/5
HTH Travel Insurance
4.48/5

Travel Guard Reviews


  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I did not have to use customer service during the trip.

    Claim Process
    I did not make a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    System was easy to navigate and any questions were quickly answered.

    During Trip
    Fortunately, we did not require any emergency claims service during our trip. Therefore, we cannot rate the Customer Service of the carrier during our trip.

    Claim Process
    As stated, we did not have any need to file any claims concerning this trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Very poor service. They are trying to deny a very modest claim. The coverage is misleading.I will not use this company again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I did not contact the insurance carrier during my trip.

    Claim Process
    The claim was processed with ease in half the time I was advised it would take and at 100% of the claim amount.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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