Be advised to read every word of your contract AND THE CLAIM FORM BEFORE YOU BUY and think about what it means. Having travel insurance DOES NOT mean they are going to pay you for something that seems fully justified to you. For example, after we paid for our trip and for our insurance but before leaving on our trip,, the in-country train portion of our trip was cancelled so we had to pay a lot more to fly instead....yet it wasn't covered because the trip hadn't officially started. Also, know in advance all the different kinds paperwork they demand to process a claim...like e-ticket receipts and detailed individualized cost breakouts of your tickets that aren't typically printed on your tickets. Some of this information can be very involved and may not be available without you asking your tour company or airlines for it.. You also need to get all these things from your tour group BEFORE you return home, not afterward when the tour company or airline can choose to ignore you. I'm not faulting the insurance company - I'm just warning you to do you homework in detail BEFORE you buy and reminding you that if you want to process a claim, there's a LOT of information, receipts etc etc etc to gather. Do it DURING your trip as it happens, don't wait to get back to do it or you may never collect on a valid claim simply because there's a small piece of information you don't have. You've been warned.
Claim Rep was very helpful. Process straightforward. Payment quick.
Everything went well Reimbursed promptly for $32 claim when clothing and beach towel were charred and burned by someone's cigarette while we were swimming. Advice: remember to document ( photos).
The assistance was outstanding, by the two ladies I talked to during my two phone calls. The first call (two weeks before the trip) was to get info, as I had never used VacationGuard before, and the second (the day of the trip) was to pick a policy. I only bought the Medical portion of the policy for my wife and I. That is why I waited until the last minute. I rolled the dice on the trip cancelation part. VacationGuard has access to many policies to fit your needs. Since I did not make a claim, purchasing the policy was my only experience with VacationGuard and that was a pleasant experience.
Thank you for taking the time to post! We appreciate the kind words and hope you will think of VacationGuard the next time you are looking to insure your travel! In the event you do need to file a claim (in the future perhaps) we strive to make submitting a claim as simple as possible. With our coverage, you spend less time and hassle to receive reimbursement for eligible losses from us first, before any other collectible insurance. Thanks again and have a wonderful day!
I did not have any need to file a claim, but appreciated having the protection and coverage of this insurance.
I did not need to make a claim and had no contact with the provider during the trip.
This was a wonderful, top-of-the-line policy that gave me complete piece of mind during my trip. I did not file a claim. On my next trip I will purchase this again.
I did not use the insurance, so these questions are not applicable. I could not submit a review without reviewing the company, even though I did not use it and have no opinion.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More