Sales & Service Data

TOTAL SALES
626
Since 2012
MONTHLY SALES
0
Average Monthly Sales Since 2012
REVIEWS
36
Since 2012
Overall Rating
4.44 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

626
policies sold

0.3%
negative reviews

0.3% (2) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    21
  • 4 stars
    11
  • 3 stars
    2
  • 2 stars
    0
  • 1 stars
    1
Top Providers
RoamRight
4.53/5
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4.51/5
HTH Travel Insurance
4.49/5

VacationGuard Reviews


  • Overall Rating 4 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    Be advised to read every word of your contract AND THE CLAIM FORM BEFORE YOU BUY and think about what it means. Having travel insurance DOES NOT mean they are going to pay you for something that seems fully justified to you. For example, after we paid for our trip and for our insurance but before leaving on our trip,, the in-country train portion of our trip was cancelled so we had to pay a lot more to fly instead....yet it wasn't covered because the trip hadn't officially started. Also, know in advance all the different kinds paperwork they demand to process a claim...like e-ticket receipts and detailed individualized cost breakouts of your tickets that aren't typically printed on your tickets. Some of this information can be very involved and may not be available without you asking your tour company or airlines for it.. You also need to get all these things from your tour group BEFORE you return home, not afterward when the tour company or airline can choose to ignore you. I'm not faulting the insurance company - I'm just warning you to do you homework in detail BEFORE you buy and reminding you that if you want to process a claim, there's a LOT of information, receipts etc etc etc to gather. Do it DURING your trip as it happens, don't wait to get back to do it or you may never collect on a valid claim simply because there's a small piece of information you don't have. You've been warned.

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    25 out of 25 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    Everything went well Reimbursed promptly for $32 claim when clothing and beach towel were charred and burned by someone's cigarette while we were swimming. Advice: remember to document ( photos).

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    The assistance was outstanding, by the two ladies I talked to during my two phone calls. The first call (two weeks before the trip) was to get info, as I had never used VacationGuard before, and the second (the day of the trip) was to pick a policy. I only bought the Medical portion of the policy for my wife and I. That is why I waited until the last minute. I rolled the dice on the trip cancelation part. VacationGuard has access to many policies to fit your needs. Since I did not make a claim, purchasing the policy was my only experience with VacationGuard and that was a pleasant experience.

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    3 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    I did not have any need to file a claim, but appreciated having the protection and coverage of this insurance.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    I did not need to make a claim and had no contact with the provider during the trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    This was a wonderful, top-of-the-line policy that gave me complete piece of mind during my trip. I did not file a claim. On my next trip I will purchase this again.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    I did not use the insurance, so these questions are not applicable. I could not submit a review without reviewing the company, even though I did not use it and have no opinion.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    No claim

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    no claim

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    No claims to process

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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