This insurance provider is currently unavailable on Squaremouth

Reviews, Sales and Service Ratings for VacationGuard

VacationGuard Sales & Service Data

Total Sales
626
since 2012
Monthly Sales
0
average monthly sales since 2012
Reviews
36
reviews since 2012
Overall Rating
4.44 out of 5
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average on squaremouth 13,319 policies sold - 277 average monthly sales over last 3 months - 14,519 reviews - overall rating 4.45 out of 5

VacationGuard Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.44

average on squaremouth 4.45 out of 5

626 policies sold
0.3% negative reviews

0.3% (2) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    21
  • 4 star
    11
  • 3 star
    2
  • 2 star
    0
  • 1 star
    1
  • Review Received
    Insurance Provider
    VacationGuard
    Policy
    Vacation Pro
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Be advised to read every word of your contract AND THE CLAIM FORM BEFORE YOU BUY and think about what it means. Having travel insurance DOES NOT mean they are going to pay you for something that seems fully justified to you. For example, after we paid for our trip and for our insurance but before leaving on our trip,, the in-country train portion of our trip was cancelled so we had to pay a lot more to fly instead....yet it wasn't covered because the trip hadn't officially started. Also, know in advance all the different kinds paperwork they demand to process a claim...like e-ticket receipts and detailed individualized cost breakouts of your tickets that aren't typically printed on your tickets. Some of this information can be very involved and may not be available without you asking your tour company or airlines for it.. You also need to get all these things from your tour group BEFORE you return home, not afterward when the tour company or airline can choose to ignore you. I'm not faulting the insurance company - I'm just warning you to do you homework in detail BEFORE you buy and reminding you that if you want to process a claim, there's a LOT of information, receipts etc etc etc to gather. Do it DURING your trip as it happens, don't wait to get back to do it or you may never collect on a valid claim simply because there's a small piece of information you don't have. You've been warned.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    VacationGuard
    Policy
    Vacation Pro
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim Rep was very helpful. Process straightforward. Payment quick.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    VacationGuard
    Policy
    Vacation Pro
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Everything went well Reimbursed promptly for $32 claim when clothing and beach towel were charred and burned by someone's cigarette while we were swimming. Advice: remember to document ( photos).

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    VacationGuard
    Policy
    Vacation Pro
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    The assistance was outstanding, by the two ladies I talked to during my two phone calls. The first call (two weeks before the trip) was to get info, as I had never used VacationGuard before, and the second (the day of the trip) was to pick a policy. I only bought the Medical portion of the policy for my wife and I. That is why I waited until the last minute. I rolled the dice on the trip cancelation part. VacationGuard has access to many policies to fit your needs. Since I did not make a claim, purchasing the policy was my only experience with VacationGuard and that was a pleasant experience.

    Response Received
    VacationGuard
    VacationGuard
    Amber Wheatley

    Thank you for taking the time to post! We appreciate the kind words and hope you will think of VacationGuard the next time you are looking to insure your travel! In the event you do need to file a claim (in the future perhaps) we strive to make submitting a claim as simple as possible. With our coverage, you spend less time and hassle to receive reimbursement for eligible losses from us first, before any other collectible insurance. Thanks again and have a wonderful day!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    VacationGuard
    Policy
    Vacation Pro
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I did not have any need to file a claim, but appreciated having the protection and coverage of this insurance.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    VacationGuard
    Policy
    Vacation Pro
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I did not need to make a claim and had no contact with the provider during the trip.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    VacationGuard
    Policy
    Vacation Pro
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This was a wonderful, top-of-the-line policy that gave me complete piece of mind during my trip. I did not file a claim. On my next trip I will purchase this again.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    VacationGuard
    Policy
    Vacation Pro
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I did not use the insurance, so these questions are not applicable. I could not submit a review without reviewing the company, even though I did not use it and have no opinion.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    VacationGuard
    Policy
    Vacation Pro
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    No claim

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    VacationGuard
    Policy
    Vacation Pro
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    no claim

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    0 out of 0 people found this review helpful