Sales & Service Data

TOTAL SALES
626
Since 2012
MONTHLY SALES
0
Average Monthly Sales Since 2012
REVIEWS
36
Since 2012
Overall Rating
4.44 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

626
policies sold

0.3%
negative reviews

0.3% (2) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    21
  • 4 stars
    11
  • 3 stars
    2
  • 2 stars
    0
  • 1 star  
    1
Top Providers
Tin Leg
4.54/5
RoamRight
4.54/5
Travelex
4.45/5

VacationGuard Reviews


  • Overall Rating 4 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    No claims to process

    Was this review helpful to you?

    0 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Had no need to use the service, so really can't tell how good it may have been.

    Claim Process
    No claims.

    Was this review helpful to you?

    0 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    Thankfully, I did not require use of the insurance during my trip.

    Was this review helpful to you?

    0 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Did not really have any contact with customer service. Purchased everything via online.

    During Trip
    Did not use customer service hotline.

    Was this review helpful to you?

    0 out of 6 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    didn't contact the provider during trip

    Claim Process
    didnt claim

    Was this review helpful to you?

    0 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Vacation Pro
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    does not apply

    Was this review helpful to you?

    0 out of 7 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

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Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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