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Trips Protected
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SINCE 2007
2,527
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AVG. MONTH
0
Total Reviews
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SINCE 2007
136
Detailed Rating
Customer Service Before Trip
4.49/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.0/5

See how USA-Assist Worldwide Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.4 (136 reviews)
  • 5
    77
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    11
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  • USA-Assist Worldwide Protection policy: GlobalTrip Saver

    I will never buy cover from you again. No matter how many documents I submitted still was not enough to support my claim. Waste of money and time. The worst travel insurance provider I ever had.

    Oluwasegun from Ireland
    Review Received: March 26, 2020
    Was this review helpful?
    12 out of 12 people found this review helpful
    USA-Assist Worldwide Protection policy: GlobalTrip Saver

    One of the few insurance companies that will insure against civil unrest - My partner and I had booked a trip to Hong Kong months before the protests and USA-Assist were able to provide peace of mind while we were out there.

    Adrian from United Kingdom
    Review Received: September 22, 2019
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    5 out of 5 people found this review helpful
    USA-Assist Worldwide Protection policy: GlobalTrip Saver

    Worked out OK, given that we are talking about posing/answering customer service questions before program purchase. The difficulty as such was waiting for an email answer (which sometimes happens) as we live in a time zone which is different than many US based offices.

    Deborah from Israel
    Review Received: August 6, 2019
    Was this review helpful?
    1 out of 1 people found this review helpful
    USA-Assist Worldwide Protection policy: Global Travel Medical Platinum

    I wanted to clarify a couple of questions re coverage before booking it so I called the 1-800 number. Agent was courteous and informative and answered all questions that I had. She made me feel very comfortable. I would definitely book again with them for my next trip.

    Gina from ON
    Review Received: March 14, 2019
    Was this review helpful?
    5 out of 5 people found this review helpful
    USA-Assist Worldwide Protection policy: GlobalTrip Classic

    Quick responses to my questions. Well-priced coverage. Will use again.

    Isabel from Chile
    Review Received: April 27, 2018
    Was this review helpful?
    4 out of 5 people found this review helpful
    USA-Assist Worldwide Protection policy: GlobalTrip Saver

    Due to poor internet I did not get confirmation of my payment.
    I went on the chat line for help and continued by email.
    All was sorted out efficiently

    annon from Zambia
    Review Received: March 13, 2018
    Was this review helpful?
    6 out of 7 people found this review helpful
    USA-Assist Worldwide Protection policy: GlobalTrip High Medical

    Contacted one person f your customer service people who was unintelligible. She did not understand that I needed to put in a claim for medical treatment that my mother - the insured person - had received whilst on holiday in South Africa. I eventually gave up trying to make her understand that I wanted information on how to submit the bills.

    DOROTEIA from Portugal
    Review Received: February 20, 2018
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    10 out of 12 people found this review helpful
    USA-Assist Worldwide Protection policy: GlobalTrip Classic

    Very professional and competent service.

    Konstantin from Bulgaria
    Review Received: February 12, 2018
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    3 out of 3 people found this review helpful
    USA-Assist Worldwide Protection policy: GlobalTrip Saver

    Fast response from customer service. Fast claim processing. Will certainly avail again on my next trip. Will recommend to my friends

    Olivia from Philippines
    Review Received: January 10, 2017
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    9 out of 11 people found this review helpful
    USA-Assist Worldwide Protection policy: GlobalTrip Plus

    I was extremely disappointed by my experience with USA-Assist. I had to go to Urgent Care on a Saturday afternoon. The clinic needed a verification of benefits faxed to them in order to accept my insurance information. I called USA-Assist and their administrator repeatedly between 2 and 3 PM, in a vain attempt to reach someone at this company. No one answered. I called the emergency number. No answer.

    I called Squaremouth, and the representative also tried to reach someone. No answer. As a result I had to spend $250 upfront, and now have to file a claim in order to get reimbursed.

    Just as a coda: I called USA-Assist to find out why no one answered the emergency number. The rep didn't know. I called the emergency number. The man who answered told me that he'd been there all day Saturday and that there had been no calls. I have calls registered in my call log to the emergency number, so obviously this is false.

    (Just to be clear, I have no complaints about Squaremouth. The reps there were nothing but helpful).

    Emily from France
    Review Received: December 24, 2016
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    13 out of 16 people found this review helpful
    Response from USA-Assist Worldwide Protection

    In connection with your claim, we have audited your plan’s claims administrator requesting the protocols and calls records. We revised the calls that you mentioned and found they are not present in the claim administrator records. After receiving communication from Squaremouth informing about the case, the claims administrator of your plan tried to communicate with you to the provided cellphone number in several and repeated opportunities without success; (In some cases unanswered, in others the cellphone outside the network).
    Once the communication could be established, we send you the documentation form you need to file to make the direct refund to your credit card. To date, 3 weeks later, the documentation was not submitted.
    The verification of benefits is a common practice among providers in the United States.