What should I do if I am currently in Germany?

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If you are currently in Germany, contact your travel insurance provider’s 24-Hour Emergency Assistance for help.

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Your provider’s Emergency Assistance department can advise you on your coverage and help you make new travel arrangements if necessary.

Affected travelers may be covered to return home early if the attack meets their policy’s Terrorism coverage requirements. Most policies also include medical and evacuation coverage for travelers injured in the attack. Additionally, some policies include Non-Medical Evacuation in the event travelers must evacuate to a place of safety. Typically, local authorities must order an evacuation to trigger this benefit.

This information is time sensitive and may vary by policy. If you have questions about a specific policy, please contact us directly at 800-240-0369. Our customer service representatives are available 24/7 and are delighted to help.

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