Sales & Service Data

TOTAL SALES
21,493
Since 2007
MONTHLY SALES
0
Average Monthly Sales Since 2007
REVIEWS
1,307
Since 2007
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

21,493
policies sold

0.9%
negative reviews

0.9% (201) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    751
  • 4 stars
    253
  • 3 stars
    102
  • 2 stars
    19
  • 1 stars
    23
Top Providers
RoamRight
4.54/5
Tin Leg
4.53/5
USA-ASSIST
4.46/5

Travel Guard Reviews


  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    I had to cancel the trip in late March as Joe had a major stroke March 17 and died April 22, 2013. Holland America refunded my deposit in whole. I was out the cost of travel insurance. I saw no reason to file a claim as one does not get the insurance premium back!

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    10 out of 15 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Exdcellent insurance. When I did make a claim, the insurer did everything I had hoped they would.

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    8 out of 12 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    My husband was hospitalized in intensive care.
    The company was very supportive emotionally and financially.

    Claim Process
    I have not submitted the bills yet.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    We did not have a claim but questions prior to our trip were ansered in a friendly, professional way and we would definitely book with Squaremouth and use this travel insurance provider again in the future.

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    8 out of 14 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The online information was very clear. I had no problems selecting the travel insurance I wanted and printing out the policy.

    During Trip
    I did not follow one of the directions set by Travel Guard regarding contacting them asap about a delayed connection. Since I was traveling with a group, the organizer took care of the details.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    prior to our trip there was no problem

    During Trip
    I did not use the emergency hotline and actually forgot about it I went to an emergency center in Salt Lake City for treatment for extreme diarrhea. They treated me and gave me prescriptions for medication to try and stop the problem.

    Claim Process
    I have not heard from anyone regarding my claim as of today. I am still waiting to see what happens.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Adventure Travel Protection
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    Email summary info only. Lacked detail about coverage.

    During Trip
    I contacted TravelGuard for assistance when a flight was cancelled. I was told that there was no insurance coverage and was referred to another telephone number for help rebooking at my expense. I purchased premium cost insurance thinking, mistakenly it seems, that I was covered for this type of event.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    MedEvac Per Trip
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We never received any paper documentation, but I assume the electronic documentation was all we needed.

    During Trip
    We had to cancel the trip due to illness and also the insurance before it took effect. We were pleased that the company refunded our premium quickly and without any problems.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Sportsman's Travel
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Travel Guard denied payment for my claim for a small medical bill aboard ship saying "You must first submit medical bills to your health insurance carrier(s). When they have made payment, please send us a copy of their benefit statement or denial letter. Please note, we are not a health insurance company, we are a travel insurance company..."

    I had included a policy statement from my health insurance explaining they wouild not consider a claim until all other insurance companies had paid.

    I again reviewed the policy I purchased and believe the language is clear that Travel Guard should have paid the claim which filed with all "required" documentation.

    I also did not appreciate the snotty letter I received from their clams analyst, Lindsey Shippy. I did my part. I paid for the insurance. I filed the proper paperwork. They refused. I am glad I didn' have a significant claim for Travel Guard.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The break down of coverage was not clear before purchasing the policy. The knowledge of policy was somehow ambiguous.

    During Trip
    I had an issue during my trip and needed a customer service in overseas. It was very difficult to get hold of a CSR. The phone number listed on my policy was incorrect. I had to search online to find an access code to call a collect call. Also, I was not sure which company I had to deal with to get support because the company I bought my policy incorporated its own insurance subsidiaries.

    Claim Process
    It was a horrible experience dealing with claim issues.
    Overall, I will NOT purchase travel insurance policies from Travel Guard again in future.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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