Exdcellent insurance. When I did make a claim, the insurer did everything I had hoped they would.
I will not use this company again due to claim issues.
I didn't use the carrier during the trip.
I only filed the claim today.
I had no claim, so cannot evaluate the company's performance. I see I had confusion about the period covered by the insurance. It seems like it only covered the Tanzania portion of the vacation. We were in Europe for 6 days before arriving in Tanzania; and we were in Europe for 3 days after leaving Tanzania. I thought the policy covered our whole vacation. Although it is not crucial this time, I wonder if other people get confused like me on this issue!
Thank you for purchasing a Travel Guard policy. Regarding your comment, travel insurance policies should be purchased for the entire vacation. When completing the application, you should indicate the date you intend to begin and end your trip in the departure and return date details. The Description of Coverage defines Departure Date as “means the date on which the Insured is originally scheduled to leave on his/her Trip. This date is specified in the travel documents” and Return Date as “means the date on which the Insured is scheduled to return to the point where the Trip started or to a different specified Return Destination. The date is specified in the travel documents.” The Description of Coverage also outlines the effective dates and termination dates by coverage. If you have any additional questions, please contact our World Service Center at 800.826.1300.
All done on line. No customer service required. Trip occurred as planned, no issues.
We didn't have any contact with the service during our trip
We didn't have a claim.
Easy steps to purchase insurance
The format was clear, and the price right for us
Keep up the good work.
Felt confident having insurance. Once again didn't need to use it on our travels but it was there for us just in case.
We did not have a claim.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More