This insurance provider is currently unavailable on Squaremouth

Reviews, Sales and Service Ratings for Travel Guard

Travel Guard Sales & Service Data

Total Sales
21,493
since 2007
Monthly Sales
1
average monthly sales since 2007
Reviews
1,306
reviews since 2007
Overall Rating
4.46 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,163 policies sold - 252 average monthly sales over last 3 months - 14,953 reviews - overall rating 4.47 out of 5

Travel Guard Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.46

average on squaremouth 4.47 out of 5

21,493 policies sold
0.9% negative reviews

0.9% (201) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    750
  • 4 star
    253
  • 3 star
    102
  • 2 star
    19
  • 1 star
    23
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    During Trip
    I didn't use the carrier during the trip.

    Claim Process
    I only filed the claim today.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Great Outdoors
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim Process
    I will not use this company again due to claim issues.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    All done on line. No customer service required. Trip occurred as planned, no issues.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Sportsman's Travel
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    During Trip
    We didn't have any contact with the service during our trip

    Claim Process
    We didn't have a claim.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had no claim, so cannot evaluate the company's performance. I see I had confusion about the period covered by the insurance. It seems like it only covered the Tanzania portion of the vacation. We were in Europe for 6 days before arriving in Tanzania; and we were in Europe for 3 days after leaving Tanzania. I thought the policy covered our whole vacation. Although it is not crucial this time, I wonder if other people get confused like me on this issue!

    Response Received
    Travel Guard
    Travel Guard
    Bonnie Raschka

    Thank you for purchasing a Travel Guard policy. Regarding your comment, travel insurance policies should be purchased for the entire vacation. When completing the application, you should indicate the date you intend to begin and end your trip in the departure and return date details. The Description of Coverage defines Departure Date as “means the date on which the Insured is originally scheduled to leave on his/her Trip. This date is specified in the travel documents” and Return Date as “means the date on which the Insured is scheduled to return to the point where the Trip started or to a different specified Return Destination. The date is specified in the travel documents.” The Description of Coverage also outlines the effective dates and termination dates by coverage. If you have any additional questions, please contact our World Service Center at 800.826.1300.

    Was this review helpful to you?
    1 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Platinum
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Easy steps to purchase insurance
    The format was clear, and the price right for us

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Keep up the good work.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Felt confident having insurance. Once again didn't need to use it on our travels but it was there for us just in case.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We did not have a claim.

    Was this review helpful to you?
    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I don't know what end of the scale the stars are!

    You gave great service - 5 stars!

    Was this review helpful to you?
    0 out of 1 people found this review helpful