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Reviews, Sales and Service Ratings for Travel Guard

Travel Guard Sales & Service Data

Total Sales
21,493
since 2007
Monthly Sales
16
average monthly sales since 2007
Reviews
1,305
reviews since 2007
Overall Rating
4.46 out of 5
Top Providers
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4.55/5
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4.49/5
RoamRight
4.49/5
average on squaremouth 13,311 policies sold - 278 average monthly sales over last 3 months - 14,517 reviews - overall rating 4.45 out of 5

Travel Guard Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.46

average on squaremouth 4.45 out of 5

21,493 policies sold
0.9% negative reviews

0.9% (201) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    749
  • 4 star
    253
  • 3 star
    102
  • 2 star
    19
  • 1 star
    23
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Great Outdoors
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim Process
    I will not use this company again due to claim issues.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    All done on line. No customer service required. Trip occurred as planned, no issues.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Sportsman's Travel
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    During Trip
    We didn't have any contact with the service during our trip

    Claim Process
    We didn't have a claim.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Sportsman's Travel
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Claim Process
    Travel Guard denied payment for my claim for a small medical bill aboard ship saying "You must first submit medical bills to your health insurance carrier(s). When they have made payment, please send us a copy of their benefit statement or denial letter. Please note, we are not a health insurance company, we are a travel insurance company..."\r\n\r\nI had included a policy statement from my health insurance explaining they wouild not consider a claim until all other insurance companies had paid.\r\n\r\nI again reviewed the policy I purchased and believe the language is clear that Travel Guard should have paid the claim which filed with all "required" documentation.\r\n\r\nI also did not appreciate the snotty letter I received from their clams analyst, Lindsey Shippy. I did my part. I paid for the insurance. I filed the proper paperwork. They refused. I am glad I didn' have a significant claim for Travel Guard. \r\n

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Keep up the good work.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Felt confident having insurance. Once again didn't need to use it on our travels but it was there for us just in case.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We did not have a claim.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I don't know what end of the scale the stars are!

    You gave great service - 5 stars!

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    No claim

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    No claim - no interation with the company

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    0 out of 1 people found this review helpful