Sales & Service Data

TOTAL SALES
21,493
Since 2007
MONTHLY SALES
0
Average Monthly Sales Since 2007
REVIEWS
1,307
Since 2007
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

21,493
policies sold

0.9%
negative reviews

0.9% (201) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    751
  • 4 stars
    253
  • 3 stars
    102
  • 2 stars
    19
  • 1 stars
    23
Top Providers
HTH Travel Insurance
4.57/5
RoamRight
4.52/5
InsureandGo USA
4.51/5

Travel Guard Reviews


  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Exdcellent insurance. When I did make a claim, the insurer did everything I had hoped they would.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Great Outdoors
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    I will not use this company again due to claim issues.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    I didn't use the carrier during the trip.

    Claim Process
    I only filed the claim today.

    Was this review helpful to you?

    3 out of 11 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I had no claim, so cannot evaluate the company's performance. I see I had confusion about the period covered by the insurance. It seems like it only covered the Tanzania portion of the vacation. We were in Europe for 6 days before arriving in Tanzania; and we were in Europe for 3 days after leaving Tanzania. I thought the policy covered our whole vacation. Although it is not crucial this time, I wonder if other people get confused like me on this issue!

    Response From:
    Travel Guard
    Travel Guard:
    Bonnie Raschka
    Response Received:

    Thank you for purchasing a Travel Guard policy. Regarding your comment, travel insurance policies should be purchased for the entire vacation. When completing the application, you should indicate the date you intend to begin and end your trip in the departure and return date details. The Description of Coverage defines Departure Date as “means the date on which the Insured is originally scheduled to leave on his/her Trip. This date is specified in the travel documents” and Return Date as “means the date on which the Insured is scheduled to return to the point where the Trip started or to a different specified Return Destination. The date is specified in the travel documents.” The Description of Coverage also outlines the effective dates and termination dates by coverage. If you have any additional questions, please contact our World Service Center at 800.826.1300.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    All done on line. No customer service required. Trip occurred as planned, no issues.

    Was this review helpful to you?

    1 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Sportsman's Travel
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We didn't have any contact with the service during our trip

    Claim Process
    We didn't have a claim.

    Was this review helpful to you?

    1 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Easy steps to purchase insurance
    The format was clear, and the price right for us

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Keep up the good work.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Felt confident having insurance. Once again didn't need to use it on our travels but it was there for us just in case.

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    We did not have a claim.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

Silver Stevie Winner for Customer Service

Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.

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Safe with our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.

In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.

Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.

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One of Florida’s Best Companies to Work For in 2015

Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.

In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.

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