Reviews, Sales and Service Ratings for Travel Guard

Travel Guard Sales & Service Data

Total Sales
21,492
since 2007
Monthly Sales
17
average monthly sales since 2007
Reviews
1,304
reviews since 2007
Overall Rating
4.46 out of 5
Top Providers
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4.55/5
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4.52/5
RoamRight
4.48/5
average on squaremouth 13,659 policies sold - 267 average monthly sales over last 3 months - 14,382 reviews - overall rating 4.45 out of 5

Travel Guard Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.46

average on squaremouth 4.45 out of 5

21,492 policies sold
0.9% negative reviews

0.9% (201) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    748
  • 4 star
    253
  • 3 star
    102
  • 2 star
    19
  • 1 star
    23
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    All done on line. No customer service required. Trip occurred as planned, no issues.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Sportsman's Travel
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    During Trip
    We didn't have any contact with the service during our trip

    Claim Process
    We didn't have a claim.

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Sportsman's Travel
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    Claim Process
    Travel Guard denied payment for my claim for a small medical bill aboard ship saying "You must first submit medical bills to your health insurance carrier(s). When they have made payment, please send us a copy of their benefit statement or denial letter. Please note, we are not a health insurance company, we are a travel insurance company..."\r\n\r\nI had included a policy statement from my health insurance explaining they wouild not consider a claim until all other insurance companies had paid.\r\n\r\nI again reviewed the policy I purchased and believe the language is clear that Travel Guard should have paid the claim which filed with all "required" documentation.\r\n\r\nI also did not appreciate the snotty letter I received from their clams analyst, Lindsey Shippy. I did my part. I paid for the insurance. I filed the proper paperwork. They refused. I am glad I didn' have a significant claim for Travel Guard. \r\n

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    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    On November 11, 2013 I had surgery for what appeared to be melanoma cancer. The surgery did show cancer and that I had a tumor on my lung. My doctor told me that I would be unable to travel and he referred me to M.D. Anderson Cancer Center in Houston, Texas. I immediately filed a claim with the insurance company completing all the forms sent me along with a letter from my doctor and copies of lab reports. The insurance company after January 1, requested further info from my doctor and the surgeon. This information was sent by both two weeks ago. I am currently receiving treatment at M.D. Anderson. I, nor any of my doctors were aware of this prior to my purchase of the insurance in October, 2013. Can you help me get my claim for the $8,998 paid?
    Frank Bell

    Response Received
    Travel Guard
    Travel Guard
    Nancy Mallek

    This claim was processed on Friday, January 31 and is currently going through our standard audit process which normally takes 24-48 business hours. Payment should be released mid week.

    Please let me know if you have any questions.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Felt confident having insurance. Once again didn't need to use it on our travels but it was there for us just in case.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We did not have a claim.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I don't know what end of the scale the stars are!

    You gave great service - 5 stars!

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    No claim

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    No claim - no interation with the company

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    0 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim just submitted

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    0 out of 0 people found this review helpful