Trip was cancelled due to illness
I am still waiting for the doctor's documentation. The forms are quite involved for a simple claim. Requiring the doctor's office notes is definate overkill
I had to cancel the trip in late March as Joe had a major stroke March 17 and died April 22, 2013. Holland America refunded my deposit in whole. I was out the cost of travel insurance. I saw no reason to file a claim as one does not get the insurance premium back!
My husband was hospitalized in intensive care.
The company was very supportive emotionally and financially.
I have not submitted the bills yet.
Exdcellent insurance. When I did make a claim, the insurer did everything I had hoped they would.
Your online info on coverage for pre-existing condition give the impression that it is same coverage as non pre-existing condition. I learned only from the documents I received that the coverage for pre-existing condition has a ceiling of the total cost ot the trip. This should not be hidden.
We did not have a claim but questions prior to our trip were ansered in a friendly, professional way and we would definitely book with Squaremouth and use this travel insurance provider again in the future.
The online information was very clear. I had no problems selecting the travel insurance I wanted and printing out the policy.
I did not follow one of the directions set by Travel Guard regarding contacting them asap about a delayed connection. Since I was traveling with a group, the organizer took care of the details.
prior to our trip there was no problem
I did not use the emergency hotline and actually forgot about it I went to an emergency center in Salt Lake City for treatment for extreme diarrhea. They treated me and gave me prescriptions for medication to try and stop the problem.
I have not heard from anyone regarding my claim as of today. I am still waiting to see what happens.
Claim is in dispute. We contacted the carrier twice prior to making the claim to ensure we were doing it correctly and our loss would be covered and were assured that it would be. Now the carrier is wanting to pay only a small fraction (less than half) of our loss and has been unresponsive. I would never ever buy insurance from this carrier again.
We never received any paper documentation, but I assume the electronic documentation was all we needed.
We had to cancel the trip due to illness and also the insurance before it took effect. We were pleased that the company refunded our premium quickly and without any problems.
$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
Silver Stevie Winner for Customer Service
Squaremouth wins national award for Customer Service Team of the Year by the American Business Awards.Read more
Safe with our Zero Complaint Guarantee
Every travel insurance policy purchased through Squaremouth comes with the Zero Complaint Guarantee.
In the event of a complaint, Squaremouth will mediate with the insurance provider on behalf of our client.
Unless the complaint is resolved to Squaremouth's satisfaction, the provider will be removed from the website.Read more
One of Florida’s Best Companies to Work For in 2015
Headquartered in St. Petersburg, Florida, Squaremouth’s unique work environment and core values have led to consistent recognition for company culture, outstanding office space and rapid growth.
In 2015, Florida Trend magazine named Squaremouth the 18th best small company to work for in Florida, highlighting the company’s exceptional culture in a special feature article.Read More