This insurance provider is currently unavailable on Squaremouth

Reviews, Sales and Service Ratings for Travel Guard

Travel Guard Sales & Service Data

Total Sales
21,493
since 2007
Monthly Sales
1
average monthly sales since 2007
Reviews
1,306
reviews since 2007
Overall Rating
4.46 out of 5
Top Providers
HTH Travel Insurance
4.55/5
RoamRight
4.49/5
HCC
4.49/5
average on squaremouth 13,143 policies sold - 255 average monthly sales over last 3 months - 14,927 reviews - overall rating 4.47 out of 5

Travel Guard Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.46

average on squaremouth 4.47 out of 5

21,493 policies sold
0.9% negative reviews

0.9% (201) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    750
  • 4 star
    253
  • 3 star
    102
  • 2 star
    19
  • 1 star
    23
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Claim Process
    Their paper requests for information were harder to understand than when talking to a representative on the phone.

    we felt we had to change the plane reservation home, it wasn't a crisis but was a medical necessity, so we didn't even file for the plane fare as it didn't meet their qualifications. Next time we would look more carefully at policies for doing this.

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Did not file claim, thus did not have to use emergency line or customer service.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Great Outdoors
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Did not use the service during the trip so can't rate.

    Claim Process
    Did not use the service during the trip so can't rate.

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Thankfully, we did not have to use this service.

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Did not need to use any of these services

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Basic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    During Trip
    Not applicable.

    Claim Process
    Not applicable.

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Claim Process
    No claims

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    We had our policy and phone numbers with us and but didn't have problems.

    Claim Process
    No claims filed

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    During Trip
    Didn't need during trip

    Claim Process
    Don't have experience with submitting a claim

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  • Review Received
    Insurance Provider
    Travel Guard
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Only one issue -- misspelling of my name and on this survey sheet still misspelled -- It is Yvette, not Ivette

    During Trip
    Did not use information during the trip, just carried identification information provided.

    Claim Process
    Reported the claim to a representative, however, the main office was not open. Therefore, I have to call back to officially report and file the claim. I do not have any rating information to share at this time until the process is completed.

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