Sales & Service Data

TOTAL SALES
21,493
Since 2007
MONTHLY SALES
0
Average Monthly Sales Since 2007
REVIEWS
1,307
Since 2007
Overall Rating
4.46 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

21,493
policies sold

0.9%
negative reviews

0.9% (201) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    751
  • 4 stars
    253
  • 3 stars
    102
  • 2 stars
    19
  • 1 stars
    23
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.48/5

Travel Guard Reviews


  • Overall Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    From: Verified Squaremouth Customer

    Easy steps to purchase insurance
    The format was clear, and the price right for us

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Keep up the good work.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    We didn't file a claim. If circumstances had been slightly different we might have wanted to.... We were at an oceanfront home on the shore and found out when we got down there that dredging was going on -- something I never considered. In the future I'll consider the possibility of purchasing "cancel for any reason" coverage. Perhaps it would be helpful if you had a list of such possible situations for shoppers to consider -- and confirm that the vast amounts of small print in your contracts wouldn't mean the situation was excluded from coverage.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    quick and easy

    During Trip
    no contact

    Claim Process
    in process as we speak

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Felt confident having insurance. Once again didn't need to use it on our travels but it was there for us just in case.

    Was this review helpful to you?

    1 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Claim just submitted

    Was this review helpful to you?

    1 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    All done on line. No customer service required. Trip occurred as planned, no issues.

    Was this review helpful to you?

    1 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Sportsman's Travel
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We didn't have any contact with the service during our trip

    Claim Process
    We didn't have a claim.

    Was this review helpful to you?

    1 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Spoke on phone a couple of times. Very helpful.

    Was this review helpful to you?

    1 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Basic
    Review Received:
    From: Verified Squaremouth Customer

    We did not have a claim.

    Was this review helpful to you?

    0 out of 2 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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