Featured for Claims Innovation by Travel Weekly

APRIL was featured by Travel Weekly for their innovative approach to products and services in the travel insurance industry.

“April offers Stress Less benefits, enabling customers to reach out to the company through their channel of choice, such as Skype or texting. When possible, April directly pays for most insurable events in real time.”

Read full article on Travelweekly.com

Why buy from April Travel Protection

APRIL Travel Protection, part of the APRIL Group (founded in 1988, in Lyon, France), is a company that designs, markets and sells various insurance and assistance solutions. Our mission is to provide simple, efficient and effective coverage and solutions to traveler issues whenever and wherever needed.

We differentiate ourselves with Stress Less Benefits which allow policyholders to often avoid going through a claims reimbursement process. Simply call, Skype or email us when you encounter an insurable event while traveling, and we will coordinate and pay for your medical visit, flight change, hotel overnight, evacuation, or other service as covered by your policy.

APRIL plans are underwritten by Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

April Travel Protection

Overall Rating 4.23
  • 5 stars
    358
  • 4 stars
    130
  • 3 stars
    57
  • 2 stars
    23
  • 1 star  
    30

21,695
policies sold

0.2%
negative reviews

0.2% (53) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for April Travel Protection

Customer Service:
855-277- 4587
Hours of Operation:

Monday – Friday 9 am to 8 pm ET
Saturday – Sunday 9 am to 5 pm ET

Claims Phone:
866-205-3992
Claims Hours of Operation:

Everyday, 24 hours per day

Mail to:
APRIL USA, Inc. c/o Broadspire Services, Inc.
c/o Broadspire Claim Benefits
P.O. Box 459084
Sunrise, Florida 33345
Emergency Assistance:
Inside USA 866-241- 0434
Outside USA 240-330- 1348
Claims Email:
claims@apriltravelprotection.com
Fax: 305-455- 1565
Provider Claims Website
April Travel Protection has not provided a website for claims.

Policies Offered by April Travel Protection


Trip Cancellation Plan

Policy Description:

A travel insurance plan for U.S. travelers looking for a trip cancellation only plan. This one- benefit plan can be customized to include two optional benefits: Trip Interruption and Cancellation for Any Reason!

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Choice

Policy Description:

A customizable travel insurance plan for U.S. travelers looking for a comprehensive Single-Trip plan, do not want to overpay for benefits they dont need, but want to be able to add coverage specific to their situation or trip. Optional benefits include Cancellation for Any Reason, Cancellation for Work Reasons, Increased Medical & Evacuation Limits, Coverage for Sports & Business Equipment, & Much More, where applicable.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Choice

Policy Description:

A customizable travel insurance plan for U.S. travelers looking for a comprehensive Single-Trip plan, do not want to overpay for benefits they dont need, but want to be able to add coverage specific to their situation or trip. Optional benefits include Cancellation for Any Reason, Cancellation for Work Reasons, Increased Medical & Evacuation Limits, Coverage for Sports & Business Equipment, & Much More, where applicable.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Annual Plan

Policy Description:

APRIL’s annual/multi-trip plan for frequent U.S. travelers looking for a comprehensive travel insurance plan for an affordable price, to cover them domestically and abroad. This annual plan is industry changing by offering the upgradable Trip Cancellation and Trip Interruption benefits, for up to $5,000 per person.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)

Compare All Policies for April Travel Protection

Recent Customer Reviews for April Travel Protection

Overall Rating 4.23 Out of 5

View all April Travel Protection reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 598 Reviews Since 2013

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    March 29, 2020
    Howard from FL Verified Squaremouth Customer

    Our cruise was cancelled due to COVID-19. Customer service was able to transfer our insurance to a future trip. Excellent customer service.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Choice
    Review Received:
    March 26, 2020
    Rich from CA Verified Squaremouth Customer

    I injured my self on 2/12/20 and called Squaremouth get help using Squaremouth's Claims Inside Out and was old by Jody Bittner Squaremouth representative to contact April Travel Protection directly to file a claim. Therefore Squaremouth's Claims Inside Out policy was meaningless. I contacted April Travel Protection at 844-509-1828 regarding trip cancellation who told me I couldn't receive coverage for the lodging because I had jointly booked a condo and even though I would not stay in the condo others would and April Travel Protection would not pay me for my costs that were not used. I eventually ended up going and skiing injured and did not file a claim. I would rate both Squaremouth and April Travel Protection a zero (0) if I could. They were not going to repay me for what I had paid them for the insurance. I would not recommend anyone to buy travel insurance from either company.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Choice
    Review Received:
    March 26, 2020
    Donna from CA Verified Squaremouth Customer

    This company kindly refunded my premium when my trip was canceled.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    March 24, 2020
    logan from OH Verified Squaremouth Customer

    my claim isn,t complete its getting hard to talk to anybody about my claim .maybe you could help. my policy # is3gcvgrsmo812603.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Choice
    Review Received:
    March 24, 2020
    Pam from NE Verified Squaremouth Customer

    I understand this is a crazy time. I purchased the insurance policy for peace of mind. I have been robbed by April of that peace. First of all, they didn't answer my call when I was seeking guidance on what to do after the president's announcement. I emailed the company right away trying to make a claim. I also called and left a message. I have heard NOTHING. Also, now according to their claim center there is no refunds due to Covid-19. I will not be purchasing trip insurance from April ever again (and I travel a lot).

    Was this review helpful to you?

    1 out of 1 people found this review helpful