Featured for Claims Innovation by Travel Weekly

APRIL was featured by Travel Weekly for their innovative approach to products and services in the travel insurance industry.

“April offers Stress Less benefits, enabling customers to reach out to the company through their channel of choice, such as Skype or texting. When possible, April directly pays for most insurable events in real time.”

Read full article on Travelweekly.com

Why buy from April Travel Protection

APRIL Travel Protection, part of the APRIL Group (founded in 1988, in Lyon, France), is a company that designs, markets and sells various insurance and assistance solutions. Our mission is to provide simple, efficient and effective coverage and solutions to traveler issues whenever and wherever needed.

We differentiate ourselves with Stress Less Benefits which allow policyholders to often avoid going through a claims reimbursement process. Simply call, Skype or email us when you encounter an insurable event while traveling, and we will coordinate and pay for your medical visit, flight change, hotel overnight, evacuation, or other service as covered by your policy.

APRIL plans are underwritten by Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

April Travel Protection

Overall Rating 4.24
  • 5 stars
    331
  • 4 stars
    122
  • 3 stars
    55
  • 2 stars
    20
  • 1 star  
    26

19,026
policies sold

0.2%
negative reviews

0.2% (46) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for April Travel Protection

Customer Service:
855-277- 4587
Hours of Operation:

Monday – Friday 9 am to 8 pm ET
Saturday – Sunday 9 am to 5 pm ET

Claims Phone:
866-205-3992
Claims Hours of Operation:

Everyday, 24 hours per day

Mail to:
APRIL USA, Inc. c/o Broadspire Services, Inc.
c/o Broadspire Claim Benefits
P.O. Box 459084
Sunrise, Florida 33345
Emergency Assistance:
Inside USA 866-241- 0434
Outside USA 240-330- 1348
Claims Email:
claims@apriltravelprotection.com
Fax: 305-455- 1565
Provider Claims Website
April Travel Protection has not provided a website for claims.

Policies Offered by April Travel Protection


Trip Cancellation Plan

Policy Description:

A travel insurance plan for U.S. travelers looking for a trip cancellation only plan. This one- benefit plan can be customized to include two optional benefits: Trip Interruption and Cancellation for Any Reason!

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Choice

Policy Description:

A customizable travel insurance plan for U.S. travelers looking for a comprehensive Single-Trip plan, do not want to overpay for benefits they dont need, but want to be able to add coverage specific to their situation or trip. Optional benefits include Cancellation for Any Reason, Cancellation for Work Reasons, Increased Medical & Evacuation Limits, Coverage for Sports & Business Equipment, & Much More, where applicable.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Choice

Policy Description:

A customizable travel insurance plan for U.S. travelers looking for a comprehensive Single-Trip plan, do not want to overpay for benefits they dont need, but want to be able to add coverage specific to their situation or trip. Optional benefits include Cancellation for Any Reason, Cancellation for Work Reasons, Increased Medical & Evacuation Limits, Coverage for Sports & Business Equipment, & Much More, where applicable.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Annual Plan

Policy Description:

APRIL’s annual/multi-trip plan for frequent U.S. travelers looking for a comprehensive travel insurance plan for an affordable price, to cover them domestically and abroad. This annual plan is industry changing by offering the upgradable Trip Cancellation and Trip Interruption benefits, for up to $5,000 per person.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)

Compare All Policies for April Travel Protection

Recent Customer Reviews for April Travel Protection

Overall Rating 4.24 Out of 5

View all April Travel Protection reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 554 Reviews Since 2013

  • Overall Rating 3 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    One leg of our airline trip both going and coming was cancelled due to an airline going out of business. This is one of those hidden things that is NOT covered by the policy. I guess I could have cancelled "for any reason" and April would have been out $9,000 but instead we dealt with the airlines (many hours on the phone) and managed to get some relief but terrible flights. Live and learn.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    The trip insurance provider,, Broadspire, has dragged its feet for three months since I filed my claim, a claim that should have taken just a few weeks to process. They have not been responsive to my calls or emails. They first said all my documentation was approved but later reversed themselves and asked for more, which I supplied. This past week I told them that if I did not receive the funds I am owed within two weeks, I would file a complaint with the Insurance Commission and would express my dissatisfaction on multiple websites. Since Squarepants originally sold me the policy, this applies to you too.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    We initially had some technical issues uploading documents. Some of the categories did not apply, but there wasn't any way to tell you that and we weren't sure if we could leave them empty. The web site was easy to use, however, it would be helpful to have a general comments section to add anything unusual (not covered under any of the other questions/categories), or to use if you just want to clarify the sequence of events of what happened or why you didn't upload a document for a certain category. Also, we were unsure of how to categorize our claim using the list provided.

    We rated our experience five stars because overall, we were able to get a full refund for the portion of our trip that we missed with no arguments from the insurance company. I would recommend this insurance company, and will use it again for any other trips we take.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    I am pleased with the coverage provided and ease of applying for it. Don't know how claim service will be.
    Our initial United flight out of Boston was going to be 6 hours late. United put us on different flights. Rather than going from Boston to LA to Brisbane, we went from Boston to San Fran to Sidney to Brisbane. This made us hours late arriving in Brisbane so we missed our prepaid transfers to the hotel. We ended up taking the train which was an extra expense for us.
    Also I contacted pneumonia on the trip and ended up in the emergency room in LA on the way back. Don't know at this time what the charges will be and how much will be covered by my insurance.
    I did not have any contact with April during the trip.

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    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Easy to deal with. Fortunately did not need services during trip. Will use again.

    Was this review helpful to you?

    0 out of 0 people found this review helpful