Featured for Claims Innovation by Travel Weekly

APRIL was featured by Travel Weekly for their innovative approach to products and services in the travel insurance industry.

“April offers Stress Less benefits, enabling customers to reach out to the company through their channel of choice, such as Skype or texting. When possible, April directly pays for most insurable events in real time.”

Read full article on Travelweekly.com

Why buy from April Travel Protection

APRIL Travel Protection, part of the APRIL Group (founded in 1988, in Lyon, France), is a company that designs, markets and sells various insurance and assistance solutions. Our mission is to provide simple, efficient and effective coverage and solutions to traveler issues whenever and wherever needed.

We differentiate ourselves with Stress Less Benefits which allow policyholders to often avoid going through a claims reimbursement process. Simply call, Skype or email us when you encounter an insurable event while traveling, and we will coordinate and pay for your medical visit, flight change, hotel overnight, evacuation, or other service as covered by your policy.

APRIL plans are underwritten by Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

April Travel Protection

Overall Rating 4.24
  • 5 stars
    344
  • 4 stars
    125
  • 3 stars
    56
  • 2 stars
    22
  • 1 star  
    26

20,193
policies sold

0.2%
negative reviews

0.2% (48) negative reviews to sales
Average on Squaremouth is 0.4%

Contact Information for April Travel Protection

Customer Service:
855-277- 4587
Hours of Operation:

Monday – Friday 9 am to 8 pm ET
Saturday – Sunday 9 am to 5 pm ET

Claims Phone:
866-205-3992
Claims Hours of Operation:

Everyday, 24 hours per day

Mail to:
APRIL USA, Inc. c/o Broadspire Services, Inc.
c/o Broadspire Claim Benefits
P.O. Box 459084
Sunrise, Florida 33345
Emergency Assistance:
Inside USA 866-241- 0434
Outside USA 240-330- 1348
Claims Email:
claims@apriltravelprotection.com
Fax: 305-455- 1565
Provider Claims Website
April Travel Protection has not provided a website for claims.

Policies Offered by April Travel Protection


Trip Cancellation Plan

Policy Description:

A travel insurance plan for U.S. travelers looking for a trip cancellation only plan. This one- benefit plan can be customized to include two optional benefits: Trip Interruption and Cancellation for Any Reason!

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Choice

Policy Description:

A customizable travel insurance plan for U.S. travelers looking for a comprehensive Single-Trip plan, do not want to overpay for benefits they dont need, but want to be able to add coverage specific to their situation or trip. Optional benefits include Cancellation for Any Reason, Cancellation for Work Reasons, Increased Medical & Evacuation Limits, Coverage for Sports & Business Equipment, & Much More, where applicable.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Choice

Policy Description:

A customizable travel insurance plan for U.S. travelers looking for a comprehensive Single-Trip plan, do not want to overpay for benefits they dont need, but want to be able to add coverage specific to their situation or trip. Optional benefits include Cancellation for Any Reason, Cancellation for Work Reasons, Increased Medical & Evacuation Limits, Coverage for Sports & Business Equipment, & Much More, where applicable.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Annual Plan

Policy Description:

APRIL’s annual/multi-trip plan for frequent U.S. travelers looking for a comprehensive travel insurance plan for an affordable price, to cover them domestically and abroad. This annual plan is industry changing by offering the upgradable Trip Cancellation and Trip Interruption benefits, for up to $5,000 per person.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)

Compare All Policies for April Travel Protection

Recent Customer Reviews for April Travel Protection

Overall Rating 4.24 Out of 5

View all April Travel Protection reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 573 Reviews Since 2013

  • Overall Rating 2 out of 5
    Policy:
    Trip Cancellation Plan
    Review Received:
    Verified Squaremouth Customer

    I am still trying to settle my claim. There is virtually no customer service. No 800 number. They only have an address for communications. they are slow to respond.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Trip Cancellation Plan
    Review Received:
    Verified Squaremouth Customer

    Hard to rate this policy, since, fortunately, we had no reason to contact you once we were on the trip.

    Was this review helpful to you?

    0 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    Verified Squaremouth Customer

    Claim filed November 26, 2019. Have not received any RESPONSE from then as yet (Dec. 26, 2019).

    This is not acceptable. ---Jim

    Was this review helpful to you?

    6 out of 6 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Choice
    Review Received:
    Verified Squaremouth Customer

    Squaremouth was super helpful in picking the right policy for the right price. They didn’t try to sell me a policy that costs more with things I didn’t need. Luckily I didn’t have to use the policy while on vacation but I have no doubt that things would have gone smoothly with this policy. Thank you Squaremouth and April!

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Choice
    Review Received:
    Verified Squaremouth Customer

    Our flight AA flight # 3816 from Chicago to Kansas City on 9/27/2019 was cancelled due to bad weather. By then it was too late for us to find a motel near the airport for the night because all motels were booked. We ended up sleeping in the airport We were re-booked for 9/28/2019 first from Chicago to Denver and then from Denver to Kansas City.
    I filed a claim for the additional meals incurred as a result of the delay both for the evening and the following morning. The claim was submitted to the claim office on Oct 7, 2019. Despite several phone calls to the claim office and email, up to now I have not received any reply or answer to my claim which is simple and uncomplicated with all the supporting receipts attached to it.
    We are very disappointed with the service of this company. Based on this experience, we will never purchase another insurance from April Travel Protection in the future.[
    We hope you can help us rectify the problem we have.

    Mario Yu

    Review Updated: 01/07/2020

    Nothing was done on the claim for 2 months until Squaremouth intervened. This shows the lousy service of the claims department.

    Was this review helpful to you?

    10 out of 10 people found this review helpful