Featured for Claims Innovation by Travel Weekly

APRIL was featured by Travel Weekly for their innovative approach to products and services in the travel insurance industry.

“April offers Stress Less benefits, enabling customers to reach out to the company through their channel of choice, such as Skype or texting. When possible, April directly pays for most insurable events in real time.”

Read full article on Travelweekly.com

Why buy from April Travel Protection

APRIL Travel Protection, part of the APRIL Group (founded in 1988, in Lyon, France), is a company that designs, markets and sells various insurance and assistance solutions. Our mission is to provide simple, efficient and effective coverage and solutions to traveler issues whenever and wherever needed.

We differentiate ourselves with Stress Less Benefits which allow policyholders to often avoid going through a claims reimbursement process. Simply call, Skype or email us when you encounter an insurable event while traveling, and we will coordinate and pay for your medical visit, flight change, hotel overnight, evacuation, or other service as covered by your policy.

APRIL plans are underwritten by Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

April Travel Protection

Overall Rating 4.21
  • 5 stars
    363
  • 4 stars
    131
  • 3 stars
    60
  • 2 stars
    25
  • 1 star  
    33

21,712
policies sold

0.3%
negative reviews

0.3% (58) negative reviews to sales
Average on Squaremouth is 0.2%

Contact Information for April Travel Protection

For Use With These Policies: Trip Cancellation Plan, Annual Plan, Choice

Customer Service:
855-277- 4587
Hours of Operation:

Monday – Friday 9 am to 8 pm ET
Saturday – Sunday 9 am to 5 pm ET

Claims Phone:
866-205-3992
Claims Hours of Operation:

Everyday, 24 hours per day

Mail to:
APRIL USA, Inc. c/o Broadspire Services, Inc.
c/o Broadspire Claim Benefits
P.O. Box 459084
Sunrise, Florida 33345
Emergency Assistance:
Inside USA 866-241- 0434
Outside USA 240-330- 1348
Claims Email:
claims@apriltravelprotection.com
Fax: 305-455- 1565
Provider Claims Website
April Travel Protection has not provided a website for claims.

For Use With These Policies: Pandemic Plus

Customer Service:
855-277- 4587
Hours of Operation:

Monday – Friday 9 am to 8 pm ET
Saturday – Sunday 9 am to 5 pm ET

Claims Phone:
866-205-3992
Claims Hours of Operation:

Everyday, 24 hours per day

Mail to:
APRIL USA, Inc. c/o Broadspire Services, Inc.
c/o Broadspire Claim Benefits
P.O. Box 459084
Sunrise, Florida 33345
Emergency Assistance:
Inside USA 866-245-0380
Outside USA 305-455-0307
Claims Email:
claims@apriltravelprotection.com
Fax: 305-455- 1565
Provider Claims Website
April Travel Protection has not provided a website for claims.

Policies Offered by April Travel Protection


Trip Cancellation Plan

Policy Description:

A travel insurance plan for U.S. travelers looking for a trip cancellation only plan. This one- benefit plan can be customized to include two optional benefits: Trip Interruption and Cancellation for Any Reason!

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Choice

Policy Description:

A customizable travel insurance plan for U.S. travelers looking for a comprehensive Single-Trip plan, do not want to overpay for benefits they dont need, but want to be able to add coverage specific to their situation or trip. Optional benefits include Cancellation for Any Reason, Cancellation for Work Reasons, Increased Medical & Evacuation Limits, Coverage for Sports & Business Equipment, & Much More, where applicable.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Choice

Policy Description:

A customizable travel insurance plan for U.S. travelers looking for a comprehensive Single-Trip plan, do not want to overpay for benefits they dont need, but want to be able to add coverage specific to their situation or trip. Optional benefits include Cancellation for Any Reason, Cancellation for Work Reasons, Increased Medical & Evacuation Limits, Coverage for Sports & Business Equipment, & Much More, where applicable.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Annual Plan

Policy Description:

APRIL’s annual/multi-trip plan for frequent U.S. travelers looking for a comprehensive travel insurance plan for an affordable price, to cover them domestically and abroad. This annual plan is industry changing by offering the upgradable Trip Cancellation and Trip Interruption benefits, for up to $5,000 per person.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Pandemic Plus

Policy Description:

IMPORTANT: Given the rapid rise in travel bans, please ensure that no travel ban is in place during your dates of travel prior to purchasing a travel protection plan.  This plan does not cover losses directly or indirectly due to government-imposed travel bans or similar restrictions related to COVID-19, and we therefore highly recommend that you do NOT purchase a travel protection plan for such conditions.

Please be aware that unless you purchase the Cancel For Any Reason Upgrade that this plan will NOT cover fear of traveling. However, it does provide unique coverage should your travels be disrupted by contracting a pandemic or epidemic virus or disease. This policy provides Trip Cancellation, Trip Interruption, Trip Delay, and Emergency Medical benefits if you are medically diagnosed with the COVID-19 virus or a similar pandemic/epidemic.

For clients that are uncertain what the future holds, we have a Cancel For Any Reason Benefit Upgrade that reimburses an industry-leading 75% of your trip costs. In addition to the pandemic coverage already described, this plan also has comprehensive benefits including Trip Cancellations for typical covered reasons (as described in the policy), Trip Interruptions & Flight Delays, Emergency Medical & Evacuation, Baggage, and much more. Covered cancellation reasons which reimburse 100% of your trip costs include Sickness, Injuries, Weather, Natural Disasters, Terrorism, Strikes, Bankruptcies, Quarantines, and a variety of others.

Underwritten By: Starr Indemnity & Liability Company

Underwritten Location: 399 Park Avenue, 2nd Floor, New York, NY 10016

AM Best #: 013853

AM Best Rating: A (Excellent)

Compare All Policies for April Travel Protection

Recent Customer Reviews for April Travel Protection

Overall Rating 4.21 Out of 5

View all April Travel Protection reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

  • 612 Reviews Since 2013

  • Overall Rating 1 out of 5
    Policy:
    Choice
    Review Received:
    April 7, 2020
    Julie from FL Verified Squaremouth Customer

    I filed a claim on Mar. 2, 2020. I was able to get refunds on parts of my trip but was filing for the flight cost. As the flight had been rebooked from an original trip it has an expiration date. Due to the coronavirus issues I would be unable to rebook the flight before the deadline. I have yet to hear back from Yani Pascal. I reached out to him again on Mar. 16 to see what the progress was on my claim. I received no reply and have not heard anything since then.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    April 6, 2020
    William from NC Verified Squaremouth Customer

    Trip postponed due to virus. Called and was able to extend protection.
    Very helpful customer service

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Trip Cancellation Plan
    Review Received:
    April 5, 2020
    Peter from IL Verified Squaremouth Customer

    OMG!!!

    My trip was cancelled do to Corona virus but your company doesn't care!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Review Updated: 05/03/2020

    I spent over $2000.00 on the trip and got back $237.00 - this is a JOKE.
    I have made BBB complaint, and i am talking with my attorney.

    I will not let this GO.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Choice
    Review Received:
    April 5, 2020
    Kimberly from OH Verified Squaremouth Customer

    I understand now that a pandemic is not covered, but I also have asthma making it a specific medical condition for which we couldn't travel and we cancelled our vacation.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Trip Cancellation Plan
    Review Received:
    April 3, 2020
    Jan from FL Verified Squaremouth Customer

    April did not respond to emails, but does answer the phone. Sent claim form within 2 days, said to expect long wait times for review. Submitted claim online, but expect there to be issues because although I have cancel for any reason, American Airlines is not issuing emailed confirmation of cancellations at this point for all flights, even when you call them and ask for written cancellation proof. Submitted claim with April explaining this. Still pending review.

    Review Updated: 05/01/2020

    I purchased cancel for any reason insurance so I can cancel for any reason. I would like them to pay claim for plane tickets I will not use. I recognize American Airlines says the tickets can be used for credit Before the end of the year, but I will not be using them. Insurance says I need to wait until the credit is no longer valid before I can make the insurance claim on them. I explained that I will not be using them and want to cancel for any reason now and get my insurance claim paid now. Insurance agent was polite, I just do not agree with having to wait till credits expire when I indicate that I will not use those credits. I have three separate cancel for any reason trips that I filed claims for with April, all were handled the same way, so I only received money back for the rental car cancellation fee, I am out the thousands of dollars I put out for flights I will not use and April says I will need to attempt to refill a claim Next year when the credits expire, but with the way things are going, these credits could last till who knows when and I will not be able to recoup any money from my cancel for any reason plan? I think if I can attest that I will not be using the future credits that the claim should be paid now, not in some distant future. I gave 4 stars because they were efficient and professional, I just do not agree with their position.

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    0 out of 1 people found this review helpful