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Professional and easy to access
I was forced to cancel my trip due to a medical emergency. I contacted April and the first agent was very helpful and emailed me the necessary forms. I returned the completed forms and was then contacted via email by a claims agent who was handling my case. I then received a request for additional information. I tried to contact the claims agent via email and via phone call on two separate occasions seeking clarification of the request but never received a response. Finally I called the Squaremouth Zero Complaint group and they followed up with April and in a short amount of time the case was resolved and I received my reimbursement.
I was very disappointed in the lack of responsiveness on the part of the claims agent. In my opinion this is not a professional way of dealing with your customers. I hope that April doesn't treat all their customers in this manner.
The policy was sufficient to cover my concerns, however, I can’t rate the performance of the product. The proof lies in their performance if and when a claim is filed.
April provided exemplary customer service when we needed help during our holiday. We will be using them for our future travel.
So glad to have had the insurance protection we purchased for our trip. Gave us piece of mind throughout our travels. I would use April Travel Protection again without hesitation and have already and will continue to recommend their services. I’ll be using them again for our upcoming travels abroad and wherever we go.
Multi-Award Winning Customer Service
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Customer Service is Everybody’s Job
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$1,000 tips shine a light on service
Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.
BY KATHERINE SNOW SMITH
Times Staff Writer
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