Featured for Claims Innovation by Travel Weekly

APRIL was featured by Travel Weekly for their innovative approach to products and services in the travel insurance industry.

“April offers Stress Less benefits, enabling customers to reach out to the company through their channel of choice, such as Skype or texting. When possible, April directly pays for most insurable events in real time.”

Read full article on Travelweekly.com

Why buy from April Travel Protection

APRIL Travel Protection, part of the APRIL Group (founded in 1988, in Lyon, France), is a company that designs, markets and sells various insurance and assistance solutions. Our mission is to provide simple, efficient and effective coverage and solutions to traveler issues whenever and wherever needed.

We differentiate ourselves with Stress Less Benefits which allow policyholders to often avoid going through a claims reimbursement process. Simply call, Skype or email us when you encounter an insurable event while traveling, and we will coordinate and pay for your medical visit, flight change, hotel overnight, evacuation, or other service as covered by your policy.

APRIL plans are underwritten by Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

April Travel Protection

Overall Rating 4.25
  • 5 stars
    323
  • 4 stars
    122
  • 3 stars
    51
  • 2 stars
    20
  • 1 star  
    25

18,614
policies sold

0.2%
negative reviews

0.2% (45) negative reviews to sales
Average on Squaremouth is 0.3%

Contact Information for April Travel Protection

Customer Service:
855-277- 4587
Hours of Operation:

Monday – Friday 9 am to 8 pm ET
Saturday – Sunday 9 am to 5 pm ET

Claims Phone:
866-205-3992
Claims Hours of Operation:

Everyday, 24 hours per day

Mail to:
APRIL USA, Inc. c/o Broadspire Services, Inc.
c/o Broadspire Claim Benefits
P.O. Box 459084
Sunrise, Florida 33345
Emergency Assistance:
Inside USA 866-241- 0434
Outside USA 240-330- 1348
Claims Email:
claims@apriltravelprotection.com
Fax: 305-455- 1565
Provider Claims Website
April Travel Protection has not provided a website for claims.

Policies offered by April Travel Protection


Trip Cancellation Plan

Policy Description:

A travel insurance plan for U.S. travelers looking for a trip cancellation only plan. This one- benefit plan can be customized to include two optional benefits: Trip Interruption and Cancellation for Any Reason!

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Choice

Policy Description:

A customizable travel insurance plan for U.S. travelers looking for a comprehensive Single-Trip plan, do not want to overpay for benefits they dont need, but want to be able to add coverage specific to their situation or trip. Optional benefits include Cancellation for Any Reason, Cancellation for Work Reasons, Increased Medical & Evacuation Limits, Coverage for Sports & Business Equipment, & Much More, where applicable.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Choice

Policy Description:

A customizable travel insurance plan for U.S. travelers looking for a comprehensive Single-Trip plan, do not want to overpay for benefits they dont need, but want to be able to add coverage specific to their situation or trip. Optional benefits include Cancellation for Any Reason, Cancellation for Work Reasons, Increased Medical & Evacuation Limits, Coverage for Sports & Business Equipment, & Much More, where applicable.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)


Annual Plan

Policy Description:

APRIL’s annual/multi-trip plan for frequent U.S. travelers looking for a comprehensive travel insurance plan for an affordable price, to cover them domestically and abroad. This annual plan is industry changing by offering the upgradable Trip Cancellation and Trip Interruption benefits, for up to $5,000 per person.

Underwritten By: Generali U.S. Branch

Underwritten Location: 7 World Trade Center 250 Greenwich Street 33rd Floor, New York, NY 10007

AM Best #: 003073

AM Best Rating: A (Excellent)

Compare all policies for April Travel Protection

Recent Customer Reviews for April Travel Protection

Overall Rating 4.25 Out of 5

View all April Travel Protection reviews to sort by Most Helpful, Most Recent, Star Ratings, or to only show reviews from customers who filed a claim.

541 Reviews Since 2013

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Easy to deal with. Fortunately did not need services during trip. Will use again.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    After making arrangements for Travel Protection, I did not hear from you or Square Mouth. I actually had to contact April Travel a number of times before I could download my policy. Each time I tried to view my policy, the website was inoperative. Improvement of your website connection will determine if I will continue to use April Travel Protection for future trips.

    Response From:
    April Travel Protection
    April Travel Protection:
    Yani
    Response Received:

    We thank Therese for submitting this review. Customer feedback is important to us!

    Upon reviewing your case, our notes indicate that the policy documents were shared by our call center agents directly to you via email. However, a URL error featuring an old portal was listed and immediately corrected upon receipt of this feedback. Again, we apologize for the inconvenience. An account manager will be contacting you shortly to confirm that you were able to successfully access your APRIL customer profile, to view existing and expired policies or to make changes to active policies.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    What I needed was provided at a reasonable price. No claim was made so I can't comment on whether or not the insurance was actually any good. That's a good thing as far as I'm concerned.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Terrible. Will never use them again. Absolutely impossible to deal with. Have been trying for two months to receive payment for a very simple claim of less than $500 without success.

    Response From:
    April Travel Protection
    April Travel Protection:
    Janet
    Response Received:

    Thank you for contacting our team regarding the delay in the processing of your claim. Your case was pending information from the airline to substantiate the flight delay and cancellation. When I spoke with your wife, yesterday afternoon, she explained you had difficulty in obtaining this documentation. As a courtesy, we were able to reach out to American Airlines and request this information. American Airlines was able to confirm the flight delay was due to Air Traffic Control issues, while the second flight was cancelled due to weather. This information was immediately shared with your adjuster, and your claim was properly adjudicated within the hour. I placed a call to you this afternoon to share the news, to which you were very thankful.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Choice
    Review Received:
    From: Verified Squaremouth Customer

    Was denied travel insurance through Disney because trip was paid in full. Which I still don';t understand why you can purchase it for a trip you haven't paid for , but whatever. It landed me with your company which ended up being a less expensive alternative anyhow and I was treated with respect and consideration with your company. If we plan another trip, I will be sure to purchase through your company again. Thank you

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    0 out of 0 people found this review helpful